Omni La Costa Resort and Spa

Beautiful grounds and gorgeous beach location. Excellent service and logistic support from the hotel. We really enjoyed our stay and felt refreshed

We had the best time celebrating our 25th anniversary here! We enjoyed golf and the spa. We had dinner at Bob’s where they treated us to a delicious dessert. Our favorite part was the complimentary champagne and strawberries delivered to our room! And every person treated us extra special!

My first time at this property but definitely not my last! The grounds are like a small city with beautiful shops, restaurants and the amazing gardens. If you are fortunate enough to be a guest, you MUST spend time at the spa. The amenities inside and out are perfect for a day of self-pampering and relaxation.

I wanted to share feedback regarding my family’s recent experience at your hotel through ResortPass yesterday. Unfortunately, the experience was extremely disappointing and far below expectations for an Omni hotel especially a beautiful property like this one in the La Costa area, The pool area was severely overcrowded to the point that there were no available pool chairs for guests. It appeared that the hotel had accepted far more day guests than the facilities could reasonably accommodate. Rather than being a relaxing experience, the atmosphere felt chaotic and uncomfortable. There were lawn chairs set up on the grass which was muddy. They had people laying on the grass changing their babies diapers because they didn’t have a chair. The pool chairs were old and breaking. Additionally, it was very clear that the service staff was overwhelmed and overworked. While the staff members we encountered were courteous and doing their best, the level of demand placed on them made it difficult for guests to receive adequate service or attention. This reflected poorly on the overall guest experience and created an environment that did not feel enjoyable or well-managed. The pool food was terrible. The food was cold. It took forever to come. As someone who lives nearby, I often have friends and family visit the area and regularly make recommendations for accommodations and local experiences. Based on our experience yesterday, I would not feel comfortable recommending your hotel to visiting friends or family members. Furthermore, if my family and I were considering a local staycation in the future, we would absolutely choose the Park Hyatt Aviara instead, as our experience at your property did not inspire confidence in the quality of the guest experience. I'm hopeful this feedback is used to reevaluate capacity management and staffing levels for guests moving forward. I felt worse for those individuals and families that were actually staying at the hotel than my family. I couldn’t imagine coming to the hotel and spending money on staying there to have a pool situation such as yesterday. It is clear there was a lot of greed at play here and didn’t care about the customer experience.

Completely over priced and nickel and dime for everything resort fee parking fee over priced food and beverage cost. We went down for breakfast and were not told that it was some speacial brunch or what it even included and was charged $110 per person. For eggs and bacon is crazy.