Kempinski Palace Engelberg

We were 8 persons with 5 rooms booked and overall enjoyed our stay a lot. The staff was friendly and the hotel was beautifully decorated and clean. The Christmas trees for the rooms were a very nice thing as well and the food (Cattani, breakfast and the fondue chalet) was very good. The massages we booked were amazing! Here the things that make it hard for us to come back considering the category the hotel places itself: -The personnel was friendly, indeed at all times. But it was clearly senseable and visible that they were overworked, stressed and not always aware of what their hotels offers. The Lady in Red told us there is cross country skiing gear to rent in -1 when there was not (her explanation later was, that it was the case last year). A receptionist told us there is breakfast until “I believe until 11:00 on Monday”, after my wife insisted to double check since we read somewhere it was until 10:30, a colleague then checked and it was indeed 10:30. And, without exaggeration, in the bar area, every single time we ordered drinks and or food, multiple things were wrong. Why does the staff not write down orders when it is difficult (understandably during the Christmas period) to keep everything in one's head? (I couldn't either). Also some of the staff worked at the breakfast, in the afternoon at the bar and then even in the evening at the bar. Then it is no wonder, if you let them work that much, that things get messy. And at the breakfast, it felt like we got 5 different waiters at times asking the same questions, it seemed very unorganized and chaotic. -Maybe attributable to the point above, in one of our rooms another guest suddenly came into the room. Whether this was done wrong at check in, or the key simply could open multiple doors and the other person was confused on the floor or so is unclear to us. -My car had a scratch on above the right back wheel which I am certain it did not have it there before. We discovered it after we had checked out and had taken a last walk around the town. None of us had the energy to mention this and of course there might be a slim chance it happened before we arrived at the hotel and was only found thereafter. -The fresh tea the hotel serves, is basically hot water. Whether it was mint or ginger (had even less of a taste). After the third time we gave it back and asked for normal tea which was good. On the last evening, my mother ordered specifically a normal peppermint tea but again got the tasteless warm water with leaves in it. But we decided to mention this later in the feedback as we wanted to enjoy our time. -The left shower in the pool area did not work, the right one barely worked and one in the men's wardrobe disassembled the moment my father turned it on.

Just amazing. Service, facilities, everything was perfection. Thank you especially to Damien who told us all about the luxury whiskeys and cigars they have in the smokers lounge. It was a highlight on Christmas Eve, it was like a tour that we would usually pay for, his knowledge is so impressive. Thanks to Helena who looked after us every day at Breakfast, super attentive and lovely how she would come chat to us every day. And thanks to Lazio who helped us book a limo to pick us up from the airport, a bit of luxury that I would definitely recommend! For guests I’d recommend you bring your dog, everything is dog friendly - she even came sledging and on a ski lift with us. I’d also recommend the glacier walks and the chicken Katsu burger at the hotel. Thanks and see you next year!

Excellent experience. Kudos to Lennart at the front desk who helped us with dinner arrangements on a Sunday night. Due to some no shows at the Chalet, we were able to enjoy the Sunday raclette special served by the cheese maker himself. It was absolutely exquisite. Lennart walked us both down to the Chalet individually (I ran the heavy winter gear back to the room since we didn’t need it). Very warm and conversational with an exquisite service orientation. The entire meal was divine (mâche and walnut salad, raclette, and crème caramel). But the raclette was the true winner. So nice for the cheese maker to come talk with us as well. The staff at the Chalet were all top notch as well! This is an experience I will not soon forget. I hope to go back someday for another exceptional experience.

At the outset , Schiva & her team has been nothing short of phenomenal ! We had been planning this trip for the better part of 2-3 months . We were a large group of 32 pax age ranges from 3-70 . No detail was too small or unimportant for Schiva & her team ! The entirety of the staff from greeting us at the gates of the majestic hotel till check out were polite , kind and willing to go out of their way . One reads reviews sometimes like this and wonders if these stories are possible or just made up internet rumours . Happy to share that with Kempinski Engelberg the property, the staff , the surroundings have to be experienced to be believed . Can’t thank them enough for their generosity and ability to surprise us ! Schiva &!team you’ve made our family’s hearts so full and given us memories to last a lifetime ! Words don’t do Kempinski Engelberg justice , if lucky enough to visit , one must stay there and experience Engelberg & Kempinski hospitality in all its glory !

Our daughter was recently married at a wonderful wedding ceremony at the Kempinski Palace. Above and beyond the absolutely stunning setting in the center of the Alps, the Kempinski was an amazing venue with five star accommodations, pool spot and restaurant. The entire staff was friendly, extremely helpful and very attentive to our needs. There were several small children in our party and their experience was also attended to especially with teepee bed, kiddie pool in the spa/pool area and the sensational kids room. We wish to single out the event coordinator, Mike Hoffmeister, who tirelessly culminated a year of planning with a spectacular wedding. Even the few unexpected challenges would be immediately attended to and solved expeditiously. We were also impressed by the front desk “ladies in red“ Freya and Sophia, who could be counted on to answer and address our requests. We heartily recommend the Kempinski Palace for a truly extraordinary wedding experience.