Kempinski Palace Engelberg

I received a facial by Ander. He was AMAZING! Above and beyond. Not just a facial, but neck, shoulders and even my feet. It was truly the absolute best. Highly recommend, wish I could have one every day! Thank you Ander!!

Outstanding in every way. Did not want to leave . Spectacular views , luxury rooms and great service . Everything is made as easy as possible for guests. The Kempinski did not fail for luxury .recommend room with terrace so you can sit and enjoy the views . It’s breathtaking.

We sat on the Terrace and ordered Aprerol Spritz when the rain came! Marcin came over with an umbrella and asked if we wanted to go in which when it didn’t stop we did. Inside was a super bar where we enjoyed the rest of our time there. Thank you to Marcin for making our visit so special.

Such a special town and the Kempinski Palace was perfect for our family trip!! Loved the spacious room, enjoyed the food and the great location. Visiting Mount Titlis was a great experience for young and old. Some of our family experienced para gliding in the Alps!!

Overall fantastic family stay at a stunning hotel. Stayed as a family with young children, the hotel is beautiful with great stuff and very family and children friendly. Rooms are well appointed with lovely views of the mountains, very conveniently located opposite a park and 2 minutes from a supermarket and train station. Also thoroughly enjoyed the pool and spa area in addition to the kids club. My only small criticisms could be 1) some recognition at check in. This was our second stay in less than a year and we've handed over >$5k to the kempinski it would be nice for the person at check in to say 'welcome back' rather than 'have you been here before?' 2) Prior to arrival we submit a survey around our arrival time, we anticipated we could arrive at 12 noon and we were informed that check in is at 3pm but they could make the room ready for an additional 150 CHF, this leaves a little bit of a bitter taste in the mouth when you already pay $1k a night, if you have the capacity to make the room ready for the guest then make it. 3) The F&B experience could be better. Breakfast for example is nice with a lot of options and many items to order but a little more attention could be given. The pancakes are not light and fluffy but rather stodgy, and the large block of butter they have actually tastes and smells like it has gone bad. We ordered room service a few times, and the kids menu is very good with good portions, however for us a few items we ordered did not arrive as expected with ingredients either added or missed. I also got the impression some of the food staff were perhaps seasonal temps and not up to the usual expected standards. A big shout out to Freya from Guest relations who I could reach out to and would solve any problem immediately, which is in fact a testament to the Kempinski brand where even in the unlikely event something falls below expectations they certainly work hard to rectify it, also Nils made us feel very welcome and looked after. The beauty of the hotel, the amazing facilities, and the child friendly aspect of the hotel in addition to the incredible guest relations staff will keep us coming here every year.