Banyan Tree Veya, Valle de Guadalupe

My husband and I went on quick getaway to the Valle de Guadalupe and stayed at other banyan tree locations before and absolutely loved it. Unfortunately, our experience at this particular location was not what we anticipated it to be. The resort itself is unique and is in touch with the natural surroundings. The breakfast that was included with our stay was absolutely delicious! If you are renting a car and you're keeping it at the resort, they do have a valet charge for each night that you are staying. The resort is built on a hillside, so anywhere you needed to walk it was a treacherous hike. We needed to call their cart to collect us each time we wanted it to go somewhere within the resort. The room itself was a great size and was tastefully decorated. Unfortunately, the lighting in the bathroom was inadequate. The two large mirrors that they had hung above the sink did not light up. I brought this to the hotel's attention, and it was never fixed. Honestly the mirrors looked like they were put together by someone in a garage rather than professional mirror with backlight. Their fireplace had a major flaw, I'm not sure if the chimney was not properly cleaned or ventilated. My husband and I decided to have a romantic night in front of the fire with a glass of wine and unfortunately 45 minutes into the fire we notice that the room started to smell like smoke, my husband's eyes were starting to burn. I immediately opened up all of the windows in the room and noticed that black smoke was billowing out from the fireplace itself. My husband was able to put out the fire as I called for the front desk to notify them about the smoke. The following day you could definitely smell the smoke in the room! We brought this to the hotel’s attention, and they sent down the maid to clean. Honestly, the maid cleaning the room really did not take away the smell that still lingered. Not to mention all of our clothes smelled like smoke! Unfortunately, they did not offer any other room as they explained that they were full upon our check-in nor did they offer any type of compensation for the inconvenience. They acted as if it was not a big deal. Attached are some photos of the lighting in the bathroom as well as the fireplace. I would definitely go back to the Valle de Guadalupe area but would never stay at the Banyan Tree again.

What an amazing hotel in an equally amazing location. From the moment I booked my stay to the moment I checked out, the communication from the hotel was 10/10 (via email and watsapp). From check in, it felt as though no ask was too much. The villa was beautiful. Incredibly clean, comfortable, and very private. Food at the restaurants was delicious. Every dish was a hit! Also, if you have the opportunity to do the wine and/or tequila tasting, do it!!!! The spa was also very impressive. Great facilities with unmatched views. A special thank you to Denisse who I spent a good amount of time with during the complimentary wellness workshops on offer. What a beautiful soul who helped to make this the retreat I needed. I’d also like to thank Jose and Ernesto for also being amazing people.

Having previously stayed at Banyan Tree resorts in Asia Pacific and our first time to Valle de Guadalupe, we opted to stay at Banyan Tree Veya Valle de Guadalupe based on past experience. Such a disappointment. From arrival through check-out, the “resort”, amenities and services provided were far from what we have come to expect from the Banyan Tree brand. Considering brand and price point (the most expensive “resort” option available), the Banyan Tree Veya team should be embarrassed to market themselves as a Banyan Tree quality "resort". We will likely return to Valle de Guadalupe (the food was amazing...Animalon and Fauna specifically) but suffice to say that we will not return to Banyan Tree Veya.

I had an amazing stay at Bayan Tree in Valle de Guadalupe. The room was absolutely beautiful—thoughtfully designed, comfortable, and perfect for a relaxing getaway. What truly stood out was the level of customer service. Every staff member I interacted with was professional, attentive, and genuinely welcoming. From check-in to check-out, the experience felt seamless and top-notch. I highly recommend this place to anyone looking for a peaceful and luxurious escape in wine country.

We had the best stay at Banyan Tree Veya. The property was stunning and the service was impeccable. The architecture was breathtaking and it was very scenic. Our room was lovely and we especially loved the private pool. Andres at reception was a great host - very responsive and helpful. The breakfast buffet was the best I’ve had. The ingredients were so fresh and delicious. I can’t say good enough things about this hotel!!!