Banyan Tree Veya, Valle de Guadalupe

My wife and I paid close to $700 per night for our stay at this hotel, which included breakfast and a private wine tasting. At that price point, I expected an experience on par with a Four Seasons, but unfortunately, it was far from that. From the moment we arrived, red flags started appearing. The hotel uses valet-only parking and golf carts to move guests around the property. While the concept sounded fun at first, it quickly became frustrating. If you want to go anywhere — the pool, breakfast, or even back to your room — you have to call for a cart. When the staff is busy, you can expect to wait 10–15 minutes standing around for a ride. The staff themselves were kind and professional, and I have no complaints about their attitude. However, the communication between teams was terrible. Check-in and checkout each took around 30 minutes, and for our private wine tasting, we were left sitting for 45 minutes waiting for the sommelier, which made us late for our dinner reservation. The room was the biggest disappointment. We booked partly because of the advertised fireplace, which we were told not to use because it could fill the room with smoke and require evacuation. The remote-controlled blinds didn’t work and were stuck halfway open, and the sliding doors were jammed, so we couldn’t use them either. The room amenities were basic and below average, especially considering the price. To top it off, they provided bottled water but no bottle opener — a small detail that says a lot about the lack of attention to guest experience. Finally, after checkout, we were charged for valet parking, even though there’s no self-parking option. Overall, this stay was overpriced, inconvenient, and poorly managed. The hotel seems to rely solely on its architectural design to justify its rates, but the actual experience doesn’t come close. I will never stay at this brand again and strongly advise others to look elsewhere.

I am in room 207. This hotel is unable to charge the room for transportation. I had to get a lot of cash to pay for transportation in cash. Plus, no one told me the driver had arrived. Furthermore, the driver didn't have our itinerary or our tasting appointments, even though the hotel set the schedule. In short, the people who work at this hotel are incompetent and disorganized! Our schedule is disrupted because of the delay caused by the hotel!! Stay somewhere else!

We stayed Oct 9–12 and were upgraded to a Harmony Pool Sunset Villa—spectacular views, modern design, warm, private pool, and absolute comfort. The staff was exceptional, and the food and wine unforgettable, especially the omakase-style tasting on our first night. Don’t miss the onsite bakery or the garden restaurant by the vineyard. The bar is fantastic, and the hilltop architecture is breathtaking. Common pools are small but stylish. Golf carts make it easy to get around. Easily the finest hotel in the region—highly recommended.

Made a quick trip from SD for my birthday. Staff was so professional in a luxurious resort kind of way, they were so attentive and make you feel catered to. We stayed in the Bliss pool villa and it was GORGEOUS! Very earthy tones and materials throughout the villa which made you feel very connected to the land around. We opted for a sunset view but honestly the resort is located on top of hill and you can beautiful views from almost everywhere. The stargazing is amazing here which was my favorite part :). Expensive but worth it if you’re gonna utilize the amenities and looking for resort treatment. The only con is that it’s pretty far from any main road compared to other things/ hotels we’ve stayed in the past. We ended up cancelling our night time plans because we didn’t feel comfortable driving that far out at night on the dirt roads, but there was plenty to do at the resort so we didn’t mind! I heard they can coordinate transportation tho, so either way, great experience!

My girlfriend and I booked a last-minute romantic getaway at Banyan Tree Veya Valle de Guadalupe, and it exceeded every expectation. We stayed in the Serenity Pool Suite—without a doubt the nicest suite I’ve ever experienced. It was so stunning and comfortable that we honestly had a hard time leaving it. The hotel itself is set on the Pictorama Vineyard and Winery, surrounded by the rolling hills and beauty of the valley. While we didn’t get to visit the winery this time, we enjoyed some of their wines at the hotel’s restaurant, paired with some unforgettable tacos de lengua. The staff is incredibly attentive and thoughtful, even offering chauffeured golf cart rides around the property, which added a special touch. The pool is another highlight, with a spectacular view that stretches across the entire valley—simply gorgeous. This was exactly the kind of romantic, relaxing escape we were hoping for. Highly recommend for anyone looking to experience the magic of Valle de Guadalupe in luxury and comfor