Banyan Tree Veya, Valle de Guadalupe

We just finished our stay at the banyan tree Valle de Guadalupe and it was fantastic. We had a king room with the plunge pool. First off the design of the room was fantastic. It surpassed any expectations. Very big and felt like an upscale Spanish style studio apartment. The staff was fantastic, and welcoming and was very attentive to any needs we may have had. Angel was the gentlemen who helped us get around the propery and helped us with anything we needed as well as provided great food recommendations. We were very grateful to have him. Five stars to him. Overall this place was beauty. From the garden , the pools, the design of the rooms, the day bed to sit in while watching the stars at night, we couldn’t have asked for better. This place was the best bang for your buck!

the experience was great, the employees very gentle and attentive.

Such an incredible experience, so peaceful and great service. It’s much better than the pictures even portray.

We paid a total of $2300 for the weekend and in my opinion, it was not worth it. The hotel and location of it was ok and the room was very nice. But the service is what really made it not very enjoyable. Our bathroom smelled like the septic tank was right next to us, water seem to be an issue for us to get. I do understand that there are four small bottles included in each room, but when we asked for more bottles, which we were willing to pay for we got no response…they did not bring them and Frank(Francisco) said if there was any issues to use WhatsApp which I did and continue to get delayed response responses… like the next day we couldn’t make coffee in the room because we had no waters and then we asked if they could bring some coffee down to our room around 7:30 in the morning and they said that the restaurant doesn’t open till late and that the bakery doesn’t open till nine so we had to wait. we called to have our bags and us picked up at our room and they never did so we had to walk up the dirt road up a hill to check out. When you pay that kind of money, you expect good service they had no real turn down. They didn’t do a very good job cleaning. They left a small towel in the bathroom the whole time we were there the maids never picked up. Also, usually they give you some kind of amenity when you first arrive..there was none.. sounds like a bunch of little things, but it all added up even the service at the restaurant. To get a refill on your coffee you had to track down them , did not have proper napkins when having breakfast.. We have stayed at a lot of nice hotels and this is probably the worst

This is one of the worst hotel experiences I have had. We checked out quickly because we had to catch a plane from San Diego and get through the Mexican border. When we got home I realized that I never was given my Virtuoso room credits (I had 2 rooms). The hotel owed me $200. They finally gave me $100 after I appealed the bill to Amex who did give me an additional $100 credit on Amex. Also I couldn't figure out how they charge the room and it looks like I was overcharged $300 but they never gave me a bill detailing what I was charged on a daily basis for the rooms. Horrible. Buyer beware!