Banyan Tree Veya, Valle de Guadalupe

Amazing atmosphere, incredible rooms, one of the most peaceful hotels I've ever stayed at. Beyond this, the service was impeccable. One of the finest hotels!! Cannot say enough wonderful things.

After an incredible stay at Banyan Tree Mayakoba, we were excited to try the Valle de Guadalupe property, but it was a major disappointment. Honestly, it doesn't live up to the 'Banyan Tree' name. While the villas are nicely designed, they lack privacy; the walls are so low that you can see and hear your neighbors, which is a far cry from the secluded sanctuary we expected. The amenities were also underwhelming. The private pool is tiny—more like a micro-jacuzzi—and the surrounding vineyards looked neglected. Service was a fiasco: we asked to have our pool heated twice, but it never got warm, and by the next morning, it had been accidentally drained by the staff. The restaurant is also very limited in its options. The only highlights were the room interior and the relaxing spa, but everything else felt unpolished. If you are looking for the true luxury and privacy of this brand, you won’t find it here

The Banyan tree veya sits atop a plateau surrounded by boulders and overlooking the valle de guadalupe. The silence is something to experience. The feeling is something like James Bond meets the Flintstones. It is our favorite resort in the world. The bedrooms are sleep chambers.Never have slept so well. The interior design is award winning. It is very pet friendly. The restaurant is divine and what a view! The swimming pool hang out is unbelievable,a pool nested amonst bouders with a view of the valley floor. I could live here and feel very special but atleast I get to stay twice a year and feel special. It is the part of our road trip to cabos that we look forward to the most. Infact , we drive 3 hours out of our way from the mexicali crossing to experience it. Its worth it!

My wife and I paid close to $700 per night for our stay at this hotel, which included breakfast and a private wine tasting. At that price point, I expected an experience on par with a Four Seasons, but unfortunately, it was far from that. From the moment we arrived, red flags started appearing. The hotel uses valet-only parking and golf carts to move guests around the property. While the concept sounded fun at first, it quickly became frustrating. If you want to go anywhere — the pool, breakfast, or even back to your room — you have to call for a cart. When the staff is busy, you can expect to wait 10–15 minutes standing around for a ride. The staff themselves were kind and professional, and I have no complaints about their attitude. However, the communication between teams was terrible. Check-in and checkout each took around 30 minutes, and for our private wine tasting, we were left sitting for 45 minutes waiting for the sommelier, which made us late for our dinner reservation. The room was the biggest disappointment. We booked partly because of the advertised fireplace, which we were told not to use because it could fill the room with smoke and require evacuation. The remote-controlled blinds didn’t work and were stuck halfway open, and the sliding doors were jammed, so we couldn’t use them either. The room amenities were basic and below average, especially considering the price. To top it off, they provided bottled water but no bottle opener — a small detail that says a lot about the lack of attention to guest experience. Finally, after checkout, we were charged for valet parking, even though there’s no self-parking option. Overall, this stay was overpriced, inconvenient, and poorly managed. The hotel seems to rely solely on its architectural design to justify its rates, but the actual experience doesn’t come close. I will never stay at this brand again and strongly advise others to look elsewhere.

I am in room 207. This hotel is unable to charge the room for transportation. I had to get a lot of cash to pay for transportation in cash. Plus, no one told me the driver had arrived. Furthermore, the driver didn't have our itinerary or our tasting appointments, even though the hotel set the schedule. In short, the people who work at this hotel are incompetent and disorganized! Our schedule is disrupted because of the delay caused by the hotel!! Stay somewhere else!