Isle of Eriska Hotel, Spa & Island

We had an exceptional stay at the Isle. The location provides a beautiful, serene atmosphere with the isle location. From the country house feel, to a complete 5 star experience, the personal way they convey it is very impressive and very much appreciated. The property was impeccably kept and the atmosphere was serene. The Victorian Junior Suite was an amazing spacious and exceptional room. The architectural elements and ceiling details, along with the 4 post bed were a highlight. Throughout the facilities the attention to cleanliness and the seemless manner it was done was remarkable. The Spa and pool area were a real treat and our treatments were exceptional and a nice break as was the amazing boat tour around Lismore and the Isle of Mull. Our tour guide took us on an amazing journey, full of natural wonders. The The Main House Restaurant and The Deck Restaurant provide two exceptional and different dining experiences. Both with exceptional food and service. The Deck Restaurant has a beautiful view. Of course, no matter how amazing the property is, without the staff enhance it, well…. The staff here made the whole experience that much better. From leadership on, the professional, personal and warm manner which they provide such an exceptional experience is impressive. No kindness, nor detail is missed. Anything is possible and nothing is ever a problem. They provide a wonderful

We had a very enjoyable afternnon tea here. We opted to take it in the conservatory. Surroundings were excellent looking out on to a large lawn and trees in the distance.Food was very good and service was very discreet.

Over the last few years, we normally stay at a property in Fort William. Although we didn't stay this time, we did stop off for a brilliant afternoon tea experience. Last year when staying, we learnt of a sister property to our usual hotel called Isle of Eriska. We thought we would try this knowing how good the other properties in the group are, and we are glad we did. We couldn't fault our experience. The room was beautiful, clean and well appointed. The welcome, the service throughout was friendly and attentive but not over the top and intrusive like I have experienced at other high end properties. The meals were lovely as well when we had dinner in each of their dining options and of course the inclusive breakfast. You could tell a lot of thought and time went into each dish and ingredient. The team were also wonderful with my little girl. We are sometimes a bit anxious going to nice places with our now 6 year old, but the team were friendly and polite with her, which put her at ease so in turn, us at ease. We are very thankful for the effort's of the team to make our stay special and memorable, thank you. Rob, the General Manager wished us well at departure and hoped to see us again. For our annual Highlands trip, I am sure we will be back.

Mixed experience. We booked the hilltop lodge which was stunning BUT the hot tub, fire, ive machine all didn't work, all were resolved with exception of hot tub which is a huge part of booking the lodge. After 2 days we were movrd to a spa suite which was old, tatty & very stuffy smell. On a positive the spa & treatments are amaxing & food was delicious. Staff are friendly Grounds are beautiful The room situation spoilt the experience. I would not recommend this hotel at the price

We stayed in a spa suite for three nights, and unfortunately, it turned out to be a mixed bag. The Good: The service in the spa suite was amazing. Our room was immaculately turned down twice a day—once while we were at breakfast and again during dinner. The spa itself was great, very clean, and quiet. The outdoor hot tub attached to our room was also a highlight, even if the local midges cut our soaking sessions down to about 10 minutes before swarming. The grounds are absolutely stunning and offer a fantastic setting; we even managed to spot some otters off the coast once the rain cleared up. The Not-So-Good: The restaurant was a major letdown. At £85 per person for three courses, I expected a fantastic dining experience, but the execution simply wasn't there. My risotto was far too salty, and my wife found a piece of shell in her crab starter. Furthermore, the front-of-house service lacked attention to detail; the waitress didn't know who ordered which dish. While that might seem like nitpicking, for a premium price point and a table of only two people, remembering positions is a basic standard. Breakfast was also incredibly inconsistent. On our second day, it took 45 minutes to arrive. When it did, the pancakes were burnt, and the eggs Benedict were missing the hollandaise sauce entirely. To be fair, our other breakfasts were perfectly fine, and the smoked salmon was a highlight. Finally, the hotel knew it was our honeymoon, so we were a bit disappointed that there wasn't even a complimentary glass of Prosecco or a small congratulatory gesture to mark the occasion. Overall: I won't be returning, as the price tag just doesn't justify the inconsistent experience. Management really needs to revisit the restaurant—either the service and food quality need to be ramped up to match the cost, or the prices need to come down.