Isle of Eriska Hotel, Spa & Island

Poor communication where things are and activities. My son had a shooting activity, we waited at the site, was not told to meet at the main house. Map did not help, signage was also confusing. Meals were ok. Beautiful area. No elevators………..

Isle of Eriska could be amazing but it is not quite there. We stayed in one of the apartment style units in the treetops area. These units are fantastic and I would highly recommend them. Well configured, good space, clean, great bed and nice view. The food options at the hotel are not great at all especially in the evenings. We went to other places some because food was just not great at night. The hotel is a bit worn and needs some infusion of cash. I was disappointed that they no longer have the short six hole golf course. The pool was good and the staff were helpful.

I was due to stay with my mother early May. We arrived after a day exploring and was greeted and checked in at the hotel. We had booked a 2 bedroom cottage (b n b £900) hence were expecting a high standard and quality. How wrong could we be, the two bed cottage was dirty, scruffy, not secure and electric cables handing through a emergency exit which clearly hadn’t been checked for a few weeks due to the amount of leaves in the door way. There were ring marks on most sides, no pillow protectors, the windows didn’t lock, you couldn’t open the top part of the sash hence didn’t feel safe sleeping down stairs. The carpet was dirty and had not been hoovered. To add insult they even showed me and my mother a spa suit and suggested I could sleep on the sofa …. NO On entering the main house myself and my other they were trying to move us to a different so people couldn’t hear our complaints. The manager came swiftly and dealt with my request for a full refund promptly …. The receptionist was not appropriately dressed for a ‘5 star’ A long way from a 5 star and I must say it is a self proclaimed 5 star as nothing me and mother saw was 5 star.

I should have written this review much sooner. Had a fantastic long weekend here on a great winter deal staying in a Hilltop lodge and enjoying breakfast and dinner in the main hotel. It really was absolutely fantastic. Lodges are excellent and spacious whilst being cosy, food is top notch, service is great, pool/spa area brilliant. Really could not fault anything - one tiny bit of feedback was that I thought plastic glasses should be provided in the lodges for use in hot tub (for safety reasons). A minor issue with hot water whilst there was quickly sorted out by friendly and helpful GM Rob. Definitely planning to go back and 100% recommend.

Fabulous location, room was beautiful. Staff were amazing and very attentive. We had our two year old with us and they were all very accommodating and kind with her. I'd highly recommend the hot stone massage, Nicola was fabulous. Best massage I've ever experienced. We were lucky enough to see the otter, wild deer and a sea eagle!