Gran Hotel Elba Estepona & Thalasso Spa

On first glance this is an amazing place, the entrance and rooms are very spacious and have everything that you want inside. I will say that the furniture is the rooms is quite dated and could do with an upgrade. We were here for a week and the first few days we had an amazing time by the pool, and the staff were great. However this changed half way through our trip. There seemed to be a large group of people that arrived and took over the pool with their drinks sat on the side, and turning it into a 18 to 30,s holiday. It then became a horrible place to be due to the loud shouting and cursing, so we did not spend our days by the pool. It’s a shame that the hotel did not get on top of this and stop this happening. Again, for the first few days the food and drink was great and we had no problems. But when they got slightly busier all of this vanished and we had to send back multiple meals and wait ages for drinks. This is a tricky review as when we arrived we thought it was great, no complaints at all. However this changed.

Elba Estepona was an amazing experience for my family! My daughter has several food allergies and the staff went above and beyond to accommodate her during all meals. They even went to the store to buy chocolate snacks/desserts for her to be able to have during the day! Also, my son is a type 1 diabetic and the staff easily kept his ice packs for his insulin travel in the freezer for us during the stay. This place will be able to accommodate all your families needs making traveling and enjoying your family the main priority. Thank you everyone for all you did to help my family create such great memories!

there's lots to improve on I wouldn't put this hotel at 5 star food needs to change not great with un cooked chicken, beach was awful no life guard or nets I got stung by jelly fish I came here 8 years ago was great but now very poor

Came away with a friend and had two sea view rooms. Cannot fault the hotel, while people state dated, we found it had everything we needed and cannot complain about the rooms. We went all inclusive and while slightly worried the food wood get boring, the selection was amazing and something for absolutely everyone. Bar menu was also great. The pool and poolside is clean and the beach is all set up and very private. The best thing about the hotel are the staff. I have to mention Pedro who was an incredible host and went above and beyond As well as Antonia in the spa. What hard working, kind humans which nothing was too too much for. Bar staff Sainte and Maria are just amazing and helped us get very merry. Would strongly recommend this hotel to everyone and again thank you to Pedro and Antonio- you are a credit to the team.

This was our first time in Estepona and to the Elba Hotel. As we arrived later in the evening, a wonderful spread was laid on in our room - meats, salads, fruit, drinks, etc. Great hotel, beautifully decorated, everyone so friendly and helpful - especially at reception. The room was very spacious and we had a large balcony that overlooked the gardens. Huge, comfortable bed and rooms cleaned before you returned from breakfast. The food was of a high standard with fresh meat, chicken, fish being cooked when you ordered. The chefs were so cheerful as they worked in the heat. We enjoyed the beach at the hotel with beds and shades. We took the 9.50am bus in to Estepona - a very beautiful area with flowers everywhere. The Van Gogh Exhibition there was well worth a visit. We also enjoyed a very well organised trip to Gibraltar. Do not miss the St Michael's cave music and lights presentation. And, oh yes, the monkeys!! All in all, probably the best holiday we have had to date - and we do travel a lot. If you like marmalade on your toast - bring it with you! We will certainly return to this hotel - 5 stars *****