There is no porter, you carry your own bags. No cleaning of rooms - this is not displayed on the website, desk or in the room. You have to request the towels to be changed. No chest of drawers in the room, only hanging rail No safe Issue with the hot water, not fixed within the hour. All the issues have been written to The Stanley, these are standard practice. On a good note the bars are very good

We just spent 2 nights at the Stanley Hotel. We had a relaxing time. There were several people that were incredible employees who needs a shout out. Heidi at the front desk was so very kind to us. Natalia at the 217 Wine Bar. We had so much fun talking and spending time with her. Zoe at Cascades Restaurant was a wonderful waitress and I would highly recommend her.

This was the most disappointing stay we’ve had in a very long time. Paid extra for a better room and from the time we pulled in it was a let down. Very poor or lack of signage to even understand where the check in is. Ourselves and multiple other folks were doing the same thing as us which was walking around the parking lot and buildings trying to figure out where check in was. Once we found it, we checked in and were given room 240. The room directly next to the room they do the Seance experience in every night at 9PM. No, the walls are not sound proof! Having had a long day it would’ve been nice to not have to hear a production going on in the room next to us. Additionally, this is the room directly across from the elevator and right outside doors they ask you to close gently. We were woken about every 15 minutes from 10pm until 2am by either people coming off the elevator or someone slamming the door to the rooms not next to the Seance room. For the cost, you’d think the bathroom blind could be replaced or even the window sealed a bit better for the AC unit. Also, despite having blinds right outside our windows are the huge uplighting lights that are on ALL night. They lit up the room like we had the lights on. Upon checkout I expressed my concern to which I was just told “oh sorry, well you’re all done here”. Very disappointed in the quality of the stay for the price we paid.

We stayed in the Cowboy Suite for one night. The hotel is very eerie and nostalgic. I think it is a good stay for those who want to experience The Stanley and have an interest in paranormal. The room and bathroom were very clean. We experienced a lot of static energy on the 4th floor, but nothing too paranormal. However, when we were leaving in the morning we walked out with our bags, said goodbye to the ghosts and 2 empty beverage cans flew off the desk. Worth the price for us.

This is a beautiful building but that is it. This is one of the worst managed hotels we've ever stayed in. There are constant tours. The rooms are tiny despite high prices. We could hear different sets of neighbors having sex and arguing. The renovations of bathrooms have not been done thoughtfully. The restaurant food is overpriced for the quality. Wrote hotel management privately to articulate concerns and never heard back - they clearly do not care about customers or building loyalty. We will never stay here again. The one nice thing was the pool and spa - although you have to pay extra just to use the pool.