The Stanley Hotel

So overrated. No housekeeping. Rooms not that clean or great!! Totally not worth the money!! The bathrooms in the main entrance and down stairs near tours your where terrible. Clogged toilets. Not paper!!! The tour was the worst I have ever been on!!! Not great choices on restaurant menu. I cancelled my second reservation!! Stupid maze in front of building. Front porch was nice. Rip off!!

The management treats this establishment like a money grab. The rooms are overpriced and the experience was not what we would expect from a hotel that charges $480 a night for a Deluxe King Room. For example, we arrived at 3:30pm and asked to check-in. We were told we would be charged $25 for early check-in since check in was at 4pm. $25 for 30 minutes of extra time. We declined and waited the 30 minutes. We stayed at the main hotel for two nights. Pros: Nice view. The lobby is beautiful. The bed was comfortable. Big thank you to Jim at the Wine Bar, he was great. He was the only employee we encountered who wasn't cranky and rude. Cons: The front desk staff was indifferent and anything but welcoming. There was no housekeeping services. No refrigerator. The room was full of oversized furniture that was falling apart. The carpet had a wet spot near the bathroom. The toilet almost overflowed at least two times. The room had plastic cups (for $480 a night I expect at least coffee mugs and water glasses). Several of the window panes had cracked glass which could be a safety issue for those traveling with children. The grounds are not well maintained and the rose garden was a laughable joke. The extra towels had stains on them. I could go on and on about the cons! Visit this place for a day. Take in a magic show, but save your money and stay elsewhere. We left the hotel feeling taken advantage of and will certainly never return.

We spent 2 nights at The Stanley. I wrote a review on Google after the first night which basically said okay to stay but needed improvements. I should have waited until we checked out as our second night was even worse. It is an historic property and hence its appeal to many of us willing to put up with some inconveniences given the age of the property. But our experience after a 2 night stay reflects poor management. Please read my review on Google for details. The last straw was an alarm going off at 5 am outside the hotel that took an hour before whatever the cause was resolved. The hotel has seen better days and despite the high cost of the room there is a cost to every item. It makes the guest wonder if the hotel is financially in trouble. Save your money. Pay the $10 parking fee to see the property but stay somewhere else.

Where to even begin........ I am not a person with huge expectations but when a Hampton Inn is more accommodating and better maintained than this hotel, it is disconcerting. I had specifically called to see how they could accommodate a party of 3 people - me and my daughters. We decided that a room in the Lodge with a king bed and a sofa bed would work. Not in my wildest dreams would I have thought that first we had to make our own bed and ask for pillows, but the sofa bed was one of those cheap pieces of crap and was falling apart. Shame on a hotel that rakes in cash like there is no end and cannot even produce decent furniture - even in the areas of the Lodge. I was afraid to sit on the furniture on the third and second floors because the legs were clearly broke. Also, I expect some service at any hotel - one being that my is attended. It does not have to be perfect but if you are offering coffee service in the room, then make sure there is coffee in the room. I should not have to chase down coffee at the front desk and get paper cups. Just an overall disappointment. In fact, the people who own and run The Stanley should be embarrassed. You should be attending to your reviews. I have read through many and none are out of line - except maybe the disappointment of not having central air. Look at your grounds. You advertise a pool but it is boarded up. What a shame to have such a gem and not attend to it properly. The only thing that made this stay worth it was the tours and the Seance. All are well done - if not a bit pricey.

Stayed in main hotel. No central air so portable units in rooms were so loud and dirty. Curtains and sheers were so dirty. Mold/mildew on shower tiles. Pillows so hard and uncomfortable. Furniture in lobby area literally falling apart. Antique charm is one thing but ripped up leather couches can be replaced.