InterContinental Cascais-Estoril

cOn the first day of our stay, we had no hot water. We reported the issue to the front desk that evening, and it was not resolved until the middle of the following day. On the second day, I discovered that the hair dryer was not working, although it was replaced fairly quickly later that day. By the third day, we encountered another issue — this time with the cold water. No matter how the shower or sink faucet was adjusted, even on the cold setting, only extremely hot water came out. I actually burned my leg while showering. I chose not to report the issue because I did not want to appear to be someone complaining every day. Additionally, the breakfast was overpriced for the quality and variety offered. Compared to many other hotels we have stayed in, the experience did not meet five-star standards. Guests should not have to search for salt or sugar or repeatedly ask staff for coffee service. The food quality was average at best, and the omelets were bland and tasteless. Overall, some members of the staff appeared somewhat indifferent and even slightly snobbish, as though they were accustomed to catering exclusively to high-end clientele. Unfortunately, based on the numerous issues we experienced and the level of service provided, I would not consider InterContinental a true five-star hotel.

An exquisite property. Luxury, service, scale, technology, cleanliness + hospitality. Intercontinental offers it all. Very good spa experience, beautiful breakfast + ocean views and room 210 is quite nice. Great Concierge...Recommended. highly...

We had a really lovely stay at the InterContinental Cascais. I am 5 months pregnant, and what stood out most was how considerate, warm, and proactively helpful everyone was throughout our stay. The staff made us feel genuinely cared for, which meant a lot. Our ocean view room was amazing and made the whole experience feel extra special. The food throughout our stay was outstanding, and the breakfast in particular was exceptional. Everything was so good that it honestly spoiled us for the rest of our holiday, because nothing else could match the taste, quality, and service we experienced here. Overall, it was a wonderful stay and one we will remember very fondly. We will definitely go back at some point just to stay here again. I genuinely hope the same wonderful level of service continues, because it made such a big difference to our experience.

Lovely hotel with staff that go out of their way to make sure you have a brilliant stay. Everything here that you could ask for in a first class hotel

We stayed at the Intercontinental Lisboa-Estoril for two days and thoroughly enjoyed our stay. The hotel and the rooms are tastefully decorated, and the spa with its heated pool is the perfect place to relax. The breakfast selection is varied and of high quality, and you can enjoy a beautiful view of the bay and the Atlantic Ocean from the terrace. We were also lucky with the weather. The hotel staff are exceptionally friendly and helpful. The hotel’s location is particularly impressive: in just a few minutes’ walk, you’re in the center of Estoril at the famous casino or small, traditional restaurants. You can leave your car in the hotel garage or drive to Cascais in 5 minutes. The world-famous castles and gardens of Sintra are also nearby. There are a few suggestions for improvement, however: During our stay, the outdoor pool was undergoing renovation. The construction noise could be heard from the room’s terrace all day long, making it impossible to use either the pool or the terrace. The steam room in the spa was out of service, and luggage racks should not be missing in the rooms of a 5-star hotel. These are minor issues, but there is still room for improvement here. This also applies to the staff. Although all employees were friendly, courteous, and helpful, not everything seemed competent and professional. With some, you could tell they had years of experience and were well-practiced, while others clearly needed more training. Still, we’d love to come back and remember our stay in the best way.