Inn at the 5th

The service at this hotel was exceptional. The valet greeted me right away and pointed out where I should check in with my two dogs or a grass area should they need to relieve themselves. At the front desk, they already knew who I was and had everything prepared. All of the snacks in the lobby were complimentary, which was a nice touch, and they explained to me where the dog relief stations were. There were several which I appreciated. My room was great! It was very clean and when I entered the room the air conditioning was already on which was a big plus. Later, I walked down to the market and shopping area with the dogs, convenient to have right downstairs. It was dinner time and instead of going to the restaurant I decided to do room service. When I went back to my room I called room service but couldn’t reach anyone. When I called the front desk the person I spoke with offered to personally walk my order over to the restaurant. Within 35 minutes, my food was delivered to the private door cubby, completely contactless and so easy. Unfortunately, my puppy had an accident on the bed. I called housekeeping, and a staff member came right up. I helped her remake the bed and she didn’t make a big deal out of it, she was very polite and efficient, and didn't make me feel like she was going out of her way even though it was 9:30pm. Overall, this was really a great stay. The location is ideal, the staff went above and beyond, and they made traveling with pets stress-free. I’ll absolutely stay here again!

From the valet greeting to front desk and the housekeeping staff, everyone excelled at their work at making every guest feel comfortable and at home. Truly a wonderful upgrade to the typical travel experience. I highly recommend this for the traveler who enjoys all the comforts of home while away.

wonderful location. the room was great, we had a nice view and the neighboring shops and restaurants were fabulous. i will definitely revisit this hotel.

We give this hotel our highest rating. Our flight was canceled and we arrived a day late for our 8 day stay. The hotel allowed us to extend our reservation to make up for the lost day, and allowed us to stay in the same room even though it seemed to be fully booked. We interacted and swapped stories over the days with 8 different staff members and management. They are, to the last person, efficient, caring, and eager to please individuals. The hotel is impeccable and offers special free treats such as apples, sodas, water, cookies, and a variety of granola type breakfast bars; plus free fast internet! Our room was clean, comfortable, with excellent bedding, a fireplace, Kuerig coffee maker, microwave, refrigerator, and balcony with great view. We made daily trips visiting the Pacific Ocean at Florence, Oregon, the Columbia River Valley, Crater Lake, a variety of waterfalls near Sisters and the McKenzie River Valley. We visited Kings Estate Vineyards for a wonderful lunch and we took the time to shop the Saturday market in Eugene. The hotel serves as a great centralized location for venturing to these destinations, and we will stay here again!

Wonderful stay, room was quiet, 4th floor, staff was great. Bathroom was large. Within walking distance of the Eugene Amtrak Station, 5th Street Market, a yarn store, bookstore, coffee shops, Morning Glory, Spaghetti Factory and Yumms. The Garden Plaza at the hotel is wonderful and has easy access to the nearby food court.