El Conquistador Resort

My family and I stayed for 5 nights at this hotel, and we loved it. Our room was 1133 overlooking Coqui Water Park. We had room service once for dinner and once for breakfast. They were both good, a bit pricey, but that's every hotel. The room was spacious, and the bathroom is beautiful. We also ate at the grill in the Coqui Restaurant and the mexican restaurant. The mexican restaurant was delicious with a hint of PRican fusion. My kids had paletas and my husband couple of cortaditos from the coffee shop. We also drove around Luquillo to get some dinner and breakfast. If you are not planning on leaving from the hotel I recommend buying any junk food, cereal or munchies to save some money, before arriving to the hotel especially if you have little ones. There is no microwave in the room, but they do have a small kitchenette with a small refrigerator. The ferry to Palomino was great. Palomino Island is so nice, and they have 8 bands for the scavenger hunt. My kids loved the scavenger hunt. Every single staff in this hotel from the cleaning people till the front desk were so professional and nice! Good Job!! I really can't wait to go back. My family and I will return! The only thing I didn't like was the stary dogs fighting in front of my balcony, but that's really a Puerto Rico issue.

Overall, the experience was just ok. The exterior entrance of the hotel is beautiful. Landscaping was gorgeous. Our check in process was easy enough. What they don't tell you is that they require a $1000 security deposit for each room in your reservation. In our case, we had 3 rooms. It would have been nice to have known this information prior to check in. I don't recall reading this information anywhere but I could have missed it. I chose to book the least expensive room due to the fact that we truly do not spend a lot of time there. We like to be active and not lounge in the room. The rooms were spacious. The shower had not been cleaned properly and there was hair on the shower floor and on the tiles on the shower wall. Not just a few strands either. The water was barely warm enough to shower in. This was experienced in all 3 rooms. The bed wasn't luxurious but it did the job. There was no trash can in the room and no remote for the TV (my husband likes to watch tv before sleeping). We requested these items and only one tiny trash can was delivered and no remote. The housekeeping was an absolute JOKE. They didn't wipe off bathroom countertops, scrub shower daily...we had the iron and ironing board out one evening and they didn't put that up either. Sand was still on the bathroom floor after they "cleaned". We came in one evening around 5pm and housekeeping had not been by yet. I have never experienced a resort where almost every worker was rude until this one. I would speak to either be ignored or have no response in return. Most but not all of the employees acted disgruntled and refused to show common courtesy. I will say every worker we came across at Palomino Island were excellent. The wait staff on the island were fantastic as was the food. The cost was another factor. The food is incredibly expensive for what it is. We only had one meal at the resort the entire 5 days that we were very happy with. Drinks average $12 each. Water is $3 a bottle. Soda is $4 for a small cup. We traveled with 8 people and one of our bills for lunch was $359. So be prepared to have very few options for affordable food. The water park was a big hit for all of us. We thoroughly enjoyed both the water park and the island. The resort is spacious and never felt overly crowded due to there being numerous pools and the island to enjoy. In the main building they have pool tables and a shuffleboard table. The pool sticks were in bad shape, most broken. If you wanted chalk for the stick, it was literally rubbed into the carpet on the ground. There was no salt on the shuffleboard and the board truly needed to be replaced or repaired. When you pay the prices you do at this resort, it would be nice to have things that were in good shape. As an experienced traveler, I would not return to the resort. The resort could use some updating and repairs to the grounds. The marina was FILTHY. Old boats, disgusting water, trash in the water...it wasn't the most pleasant view from the balcony...again I chose this area due to cost. Taking an uber into the city of Fajardo was an average of $30 each way. Be cautious if you go into the main strip of town and eat at La Parrilla....our tab was $1033 for 8 of us. Overall, the resort is just ok. Do not expect the pristine pictures they have online.

Excellent service and food! Osbel did an amazing job. Everything as expected, Relax place for couples or families……….

I had a great experience in this restaurant, not only because the service was excellent, but because Osbel treated us like family. He has vast knowledge in al the selections offered in the menu. Highly recommended.

I stayed at this resort with my wife and I back in March 2025, and overall, we had a great time. The price is decent, the rooms are modern and bathrooms were nice as well and not outdated, and the staff was very friendly. It’s in a good location where you can venture out and explore out as well, and the pools and water park were all enjoyable. My main criticism with the resort is the poor quality of food offerings around the resort (outside of the fine dining restaurants). Most of the food available was very underwhelming, and it’s your typical American fast food like French fries, wraps, burgers, chicken tenders, etc. Basically, the typical food you get anywhere in the US at fast food places. When I travel, this is the food that is least desirable to me, and several patrons that stayed at the resort shared this same sentiment and disappointment with the food offerings. Our family ended up having to leave the resort for the majority of my trip to eat and enjoy authentic Puerto Rican cuisine instead, and lots of others in resort did the same as well. I would recommend others to do the same if you don’t want that the food options I listed above. Honestly, I wish the resort would focus on offering less food options like this and more authentic and desirable food options that differ from anything I can easily get at any fast food restaurants in the US. However, there was one exception, and that happened when my family and I went to eat at Bono. Our waiter (Osbel) was excellent and attended us perfectly. He gave us great wine and food recommendations, and the food was easily the best quality of any other food you could find at the resort. Osbel even gathered staff and sang happy birthday to my wife. My whole dining experience was superb and this restaurant was the highlight of our dining experience when we stayed at the resort. I definitely would go back to this restaurant if I come back to this resort in the future. Overall, our family had a great time and it was an enjoyable stay.