Victoria Golf Resort & Spa

Lovely hotel and pool area, perfect for a few days in the sun! Breakfast was also good with a range of items to eat. Hotel provides a shuttle to Vilamoura Marina about 4 times a day which is good if you want to go there for dinner, alternatively an uber is only about 6 euros! We were very appreciative of the daily complimentary water in the room however, our only improvement would have been stronger air conditioning in the room itself.

I rarely leave negative reviews, but our stay at Hotel Victoria Golf Resort Vilamoura was incredibly disappointing. The biggest issue was the shocking level of customer service from the reception staff. They displayed very little professionalism, warmth, or basic people skills. In contrast, the staff at the entrance who welcomed guests were the only genuinely pleasant and helpful members of the team we encountered. They were an asset to the hotel! Before our arrival, I emailed the hotel and requested a small gesture for our stay. Not only was nothing arranged, but the welcome we received was cold and indifferent and no mention of my email.What made this even more frustrating was seeing the hotel’s social media channels showcasing gifts and special treatment being given to influencers, while paying guests appear to be an afterthought. Our room’s air conditioning was broken for the entire stay. I reported the issue and had to follow up a second time because nobody updated us or informed us whether anything had been done. The problem was never fixed. When I approached reception again, I was met with a condescending response: “Have you tried shutting the door?” This was hardly the level of service I would expect from a 5-star resort. We were also told that we would receive a call if our room became available before the official check-in time of 3pm. No call came. We didn’t receive a call before 3pm, nor at 3pm, despite being told we would be contacted. Housekeeping standards were also poor. Our room repeatedly ran low on basic essentials such as toilet roll and toiletries, requiring us to continually check whether supplies had been replenished. Finally, when checking out, nobody asked how our stay had been, whether everything was satisfactory, or even offered a polite farewell. There was absolutely no interest in guest feedback or customer satisfaction. This hotel markets itself as a luxury 5-star resort, but our experience was far from luxury. Poor communication, unresolved maintenance issues, indifferent reception staff, and a general lack of customer care left us feeling completely undervalued as guests. Personally I feel they should focus more on their customers than influencing.

Beautiful resort. Great service throughout even though at times housekeeping can be very slow in bringing things to the room. Rooms were nice and big. We had a room with balcony overlooking the pool. Breakfast was good, huge option. Complementary breakfast on the weekends for platinums and above. They had a few restaurants catering different cuisines. Location wise wouldn’t be a problem if you had a car. Otherwise you have to find a way to the resort after arriving at the closest train station. They provide free valet parking for those with a car.

Stayed here on girls trip celebrating friends birthday. Stunning hotel, spotlessly clean and high standards throughout. Rooms are spacious and very quiet. Even when not requested linen and towels changed daily. Pool area clean and staff work exceptionally hard all day constantly wandering around being attentive and clearing away. Breakfast was plentiful and as much choice as you could ask for. Great stay and would highly recommend.

Our 3rd time staying at the Victoria (it was the Anantara when we have stayed previously but still amazing now the Victoria) A beautiful hotel with fantastic staff. (Big thank you to Claudio who looked after us and our children all week at breakfast and again by the pool, so friendly and attentive) Breakfast is good and has a good variety of choices. The pool is great and is well maintained all day by staff, lots of clean towels and the staff at the pool are very attentive. Food and drink prices are expensive but not unexpected in a 5* resort. We had a Palms suite which was essentially 2 rooms with a connecting door, worked fine for us a family of 4 and gave us plenty of room with 2 balconies and was cleaned everyday. Overall another lovely stay for us and look forward to coming back again.