Emerald Lake Lodge

Allocated room 16(near main reception). So set back one from the front of the lake. Unfortunately on the main path to the restaurant & bar area. So can’t sit on the balcony as it is not private & also has zero view. Also, footpath lights mean it is not a dark room as the blinds are nowhere near blackout blinds & they need to be for this location. The room is like stepping back in time, & not in a good way. Have also tried to call reception twice tonight & not once answered. How is this ok? Was on hold over 20 minutes the first time, so had to hang up. If I can find alternative accommodation tomorrow I will rather than stay for the extra night I booked..

The hotel rooms now really require some help. Soundproofing is still bad but now even the deck was rotting and the overall feel is of a 2-star motel until You get to the lovely main building. The location is great but hotel just not good enough any longer.

We read the reviews so were a bit apprehensive but on arrival , staff , location & amenities exceeded our expectations . Yes the lodges are dated, the views are spectacular. We took the circular walk around the lake which was lovely & easy to navigate & remove from the day tourists . I particularly enjoyed the dining options as from our trip was the best ambiance & setting .. no Ac blasting out cold air ! Overall an enjoyable stay for a few days.

Unfortunately , this hotel fell well below our expectations . Having seen the online photos of a secluded lodge on a gorgeous lakeside setting with a small bridge providing access to it . What we got was the reverse. We arrived at late afternoon the nearby car park is over half a mile away from hotel. The idyllic bridge was besieged by another tourists not staying at the hotel who walk freely around all the hotel buildings. The staff are friendly but our allocated room overlooking the lake was tired and needed a refurb . The blinds had to be pulled down due to the amount of foot traffic outside of people not staying at the resort. We dined in the restaurant which was okay but certainly overpriced . (Captive audience) On checkout there appeared to be problems with people credit cards and payments being taken twice . This has also happened to me and am still waiting for the money to be released back to my account . The stay at emerald lodge was supposed to be one of the highlights of our stay but unfortunately as we near the end of our tour . It remains a solitary low light situated at the bottom of all hotels stayed at on our journey. Yo

Stunning views and delicious dinner. Everything else is average. The place is unloved and run by surly kids. It is a shame as it could be marvellous and clearly was at one time. Someone had a great vision. Now extremely tired.