Shangri-La's Fijian Resort & Spa

Just wanting to say a big (belated!) thank you to Kalesi at the Rosie Tour desk at the Shangri-La Yanuca Island on the Coral Coast in Fiji. We missed the bus to go on a Robinson Crusoe cruise, and Rosie called the company to explain our sad situation. She managed to get us onto the same tour a few days later - not an easy feat!!! And she is such a kind soul! Bless you, Kalesi! Much love from Sydney, Deborah and Diane

No hot water!! You read correctly, we stayed 7 nights, had 3 warm showers a couple of luke warm showers & two cold showers. Time of day didn't matter. I made several reports to reception both in person & by phone. Seems that the boiler guy couldn't fix the issue overnight as I was informed a guy from outside the resort was coming to fix the issue. Still took 2 more days for the water to get back to warm. No door mats to wipe your feet on, inside or outside. Whole place seems run down, from the decaying pool decking to the dated rooms, aircon that is just a fan & doesn't change room temp, sticky screens etc etc. Room smelt, possibly because of the climate, so where is the air freshener. On the upside it could be a nice place if they update it as it has a nice aspect. Staff are friendly & trying to make do with what they have. Bed was comfortable. Could be a scrooge owner trying to save on the heat & maintenance. Definitely not going back.

You want a family holiday that is built for a family unit to gather memories and explore the beautiful Coral Coast of FIJI go no further. The Staff are welcoming from the moment you get out of your transport you are greeted by the mighty and gentle Napolean in traditional attire. Our Housekeeper Vika.B always keeping our room top notch and making the most amazing towel art that our kids loved. Make sure you head down to the Lagoon Bar greeted by Mili waiting to seat you and enjoy the Buffet breakfast being served by SeniKaili who is caring and kind. Make sure you are served a beer or two by the amazing Tevita who will fast become a face you look for when you are ready to order. We went on the Snorkling Safari and would recommend cruising the reef and finding magic coral with Ace and Noah. Wait till Ace removes his hat and releases the amazing dreadlocked mullet!!! We were so comfortable and felt incredibly safe out there. We also went horse riding and having a Chinwag to Bob and the Boys was a cool moment too. We got to see the island from a different perspective and was totally worth it. And the lovely Activities Team wearing Blue. Make sure you engage with some of the stuff they offer. A highlight for us was the Pool Basketball and Crab Racing. we often watched the rugby matches. Whilst the subject of sport is on the table make sure you get a few cocktails at the Bilo Sports Bar behind the Blue Water Sports building. There is a small pitch for the kids to kick a ball about with the ocean is right there as you sip on a Pina Colada or 3 for happy hour. All in all this was an incredible 10 days spent in paradise. We will be back.!!!

Not as good as we expected or hoped for.. Sadly the resort needs some TLC. I was expecting a 5 star resort but that was not the case. Our room was located on the ground floor -a Lagoon Deluxe Room which is very conveniently located near the pool, beach and restaurants. And a great size for our family of four. (we have A two and a four year-old) it had a curtain dividing a little section of the room so we put the cot over there unfortunately on arrival the room had a very musky smell and on inspection of the Aircon it had mould all over it. I contacted front desk and they said that they were able to move us the next night but it was a downgraded room. The new rooms’s blockout curtain didn’t reach the entire length of the glass doors so we had light coming in and now, we were all in the same room, which wasn’t great for us. They offered us compensation for the downgrade of room but nothing for the inconvenience of having to move two days into our trip and also they asked us to move at 5pm right before we were going to dinner. I think the lagoon beach rooms although more central to the restaurants the beach and the pool which is great when you have small children, but they are probably the oldest in the Resort as they would’ve been the first built and they do need some TLC. The pool area also needs a bit of maintenance. Floorboards coming up, various holes in floorboards, tile in pool de-laminating. Half the food we had was underwhelming, half was good, nothing that was incredible. We dined at Italian, Asian, beachside bar and grill, and the buffet. Was happy they had all-hours room service but lacked kids options, and nothing for breakfast. The ketchup here has high fruitose corn syrup so it glowed orange. Not many healthy options for the littlies. A fresh fruit stall wouldn't go astray.. The convenice store was all packaged snacks.. Service always felt like they were understaffed, we would wait like 40 minutes for food, water wasn’t given an upon sitting down, usually had to ask. The beach area also felt abit small for the amount of families using it, and so much seaweed! A couple days it wasn't cleaned up so we had to use the pool morning and afternoon which gets a bit boring on a 7 night holiday. The cultural show was a highlight though. It was very entertaining and the food was delicious. It was one of our daughters birthdays so she got happy birthday sung to her and gifted a cake which was quiet special. The kids are treated very exceptionally which is a nice feeling. Our daughter attended 2x kids club day sessions & both girls attended 2x night ones with a nanny so we could have some solo time and that was great. The nanny had a love aura to her and the kids had no troubles going with her. The guy that runs most of those like the crab race and the beach basketball gives the pool a fun atmosphere and brings people together. Alot of the photos show couples, or the couples pool but I felt like it was a lot of families there and any time the couples came to the buffet and dined with the families they were shocked with how busy it was so couple beware lol.

This hotel seemed great for families with young kids, but not so much for adults or couples. The pool area was crammed with little kids, strollers, floaties, etc and there were never enough lounge chairs, and they often ran out of towels. The lounge chairs are all crammed into one area of the beach even though there is more room all over the resort. The hotel is on an island in a lagoon, but you can only snorkel or kayak in one small area in front of the main pool. Disappointing. Rooms were a bit tired but we had a lovely view. Strangely, housekeeping didn't show up each day until late afternoon when we were in from the beach and getting ready for dinner. Dinner at the Black Marlin was delicious and serene and the atmosphere on that side of the resort seemed less hectic.