Shangri-La's Fijian Resort & Spa

I stayed at Shangri‑La Yanuca Island from May 2 to May 7, and unfortunately the experience was far below what I expected from a Shangri‑La property. I chose this resort because of its reputation for quality and hospitality, but what I encountered was consistently disappointing. Service & Responsiveness: Service was inconsistent throughout the stay, and at times completely absent. The most frustrating part was that reception never answered the phone — it simply rang out every time, making even simple requests impossible. Food & Beverage: The food quality was shockingly poor. One example was a “chicken sausage pizza” for breakfast, that turned out to be nothing more than a sliced sausage placed on white bread. For a resort of this calibre, this was unacceptable. I also purchased a drinks package, yet was told I couldn’t have a soda water — but I could order a beer. On top of that, I still had to pay for a basic coffee, which made no sense at all. Cocktails were limited and were basically spirits with a mixer, nothing "cocktail" about it. Breakfast Experience: Breakfast each morning was chaotic and unhygienic. Tables were rarely cleared, it was difficult to find a clean place to sit, and birds were hopping across uncleared tables, which is not only unpleasant but a clear health concern. Facilities & Overall Care: Many facilities and amenities did not match what was advertised online. There was a general lack of attentiveness and care across the resort, which made it impossible to relax or enjoy the stay. For the price, the room was comfortable, but certainly NOT luxurious. Some days amenities were replaced, others not. Not once could I get a pool towel as they had "run out". They also ran out of water and towels at the gym despite there being 2 staff in attendance. This was at midday?? Overall, what should have been a memorable and restorative holiday became a source of frustration. I genuinely hope management takes these issues seriously, because the current standard is nowhere near what guests expect from the Shangri‑La brand.

Family holiday was perfect, great location, had a beautiful beach and several swimming pools, catered for guests of all ages. Excellent selection of restaurants within easy walking distance of lagoon rooms especially with a toddler & pushchair. Lagoon restaurant, Beach Bar & Grill were favourites & Golden Cowrie for Adults only breakfast. It was nice to look out over the lagoon in the morning and enjoy the tranquil view. Our housekeeper, Mereisi went above and beyond with room service for both rooms. Kelli, Duty Manager, Anne & Kelisi, (Pool Maintenance @Lagoon Pool )were amazing with customer service. Thoroughly enjoyed our special time at the Managers Cocktail Party, thank you Avelina, our toddler loves her necklace. Huge thanks to Reservation Manager & team for perfect location of rooms. I highly recommend this resort and experience the genuine “Fijian Hospitality “ for yourself. Vinaka vakalevu

We returned to the Shangri La in the first week of May. We stayed in the Reef Wing (adults only) as we had previously as we were not travelling with children. It was still as beautiful and welcoming as before. Yes, there are a few tired furnishings etc but not enough to bother you. The rooms are spacious and clean with fantastic views of the lagoon. It’s very peaceful and relaxing at this end of the resort. Here’s the thing - it’s the staff that really elevate the Shangri La above other resorts. They are the most beautiful, kind, helpful people and they genuinely want you to enjoy your time there. I have read other reviews and have concluded that the negative ones all seem to have the wrong attitude. You are in someone else’s country with different customs and social norms - you should respect these and appreciate the differences to your own. Back to reviewing everything. We ate at all of the restaurants ( I think Takali was our favourite but we do love Asian food) and only had great experiences and delicious food. It’s all in what you choose. The service was always great, responsive and friendly. Yes there’s Fiji time, but that’s part of relaxing. ☺️ The Reef Wing has cocktails and canapés every afternoon at 5pm for an hour. This is great fun and really enjoyable. Nice to meet other people and have a chat and a laugh. 🍹🥂🍻 Walking in the lagoon is a really special thing to do. Lots of tropical fish and starfish. Just remember to pack reef shoes as you are walking on broken coral. Is very shallow at low tide and easy walking. 🐠🪸 I’d like to give a special mention to a few staff that helped to make this trip a memorable one. Eleni (Takali restaurant manager) who is a queen of calm in a super busy environment, Siteri (Takali Bar) who makes the best cocktails and knows the recipes by heart, Miri and Semi (Takali restaurant staff) who are fun and smile always, Olive (Black Marlin) also awesome, Reji ( our housekeeper) and Butani (Reef Wing) who kept us smiling and happy through the week with her great service. ❤️ Vinaka to all of the staff who looked after us. You are fantastic! ❤️ We will definitely go back (hopefully sooner rather than later). 😊 Please read negative reviews with a healthy amount of skepticism as I suspect there is some other motivation or issue behind them. Go to the Shangri La with the right attitude and you will have the best time! 🌴🌺☀️

The beach is genuinely beautiful, and the views from the rooms are lovely - but unfortunately the Shangri-La didn’t live up to its marketing material, or to other Shangri-La’s, and for the money I think you can have a much better experience elsewhere in Fiji. A few things that stood out: the pools need a serious overhaul, the kids club feels tired, and some basic hygiene standards weren’t met - including empty soap dispensers at the main family buffet. The room also wasn’t cleaned adequately on arrival - crumbs under the bed, someone else’s hair in the bathroom and shower, and the room wasn’t ready at check-in time either. Staff for the most part didn’t seem happy to be there - not all, but enough to notice. On the positives - the food at Takia and Golden Cowrie (both newer restaurants on site) were a good and worth visiting if you haven’t already booked, and can’t move elsewhere. Overall though, I wouldn’t recommend.

We planned this trip for a year and chose Shangri-La Fiji for the Chi “Dusk to Dawn” experience, expecting a memorable stay—but unfortunately, it fell far short. While we appreciated a birthday room upgrade (after correcting a billing error), the trip was filled with issues. Our luggage was delayed for two days, and the resort shops had very limited essentials. The all-inclusive package was also misleading (drinks don’t start until 12pm, which wasn’t clearly communicated when we purchased the package). We had multiple service breakdowns: our fire show dinner reservation was missing, leaving us without dinner plans, and when we were finally seated, the food was cold. On two separate occasions, one server repeatedly ignored us while serving others around us. The biggest issue occurred during the spa “Dusk to Dawn” experience. In the middle of what should have been a relaxing evening, my partner was required to leave, get dressed, and be escorted to another location to settle a bill—before the experience was even finished. This disrupted and ultimately ruined the experience we had specifically booked the resort for. No one could clearly explain why this happened. We were also overcharged in multiple areas and had to review the bill line by line. While many staff members were kind and professional (especially the male staff, as well as Kate, Lorraine, and Virisila), the overall experience left us feeling uncomfortable and, at times, singled out. This trip was meant to be special, but instead left us disappointed.