Shangri-La's Fijian Resort & Spa

We enjoyed another 7days/nights our second time on the island. The resort is not 5 star more like 3.5 which we already knew. The resort is very beautiful stunning beach and ocean. The pools are over crowded and very noisy with limited seating and blast bad music loudly which just ruins the serenity and is unnecessary. Also can be very dirty especially the ocean pool area near Takali it needs a good clean. The resort is in need of maintenance our room was comfortable but dated it doesn’t look good when you can’t even install a phone plumb on the wall. We dined at the restaurants every day which I have reviewed on TA. Our go to was Golden cowrie coastal Italian I would especially like to thank Anna very professional and knowledgeable thank you. We did enjoy our stay if you expect 5 star service then this is not for you. We look forward to our next visit.

I genuinely struggled to understand how this property carries the Shangri-La name. While the grounds and ocean views are beautiful, the resort itself feels tired, dated and badly in need of investment. Our room was noticeably outdated, housekeeping lacked attention to detail, and cleanliness was inconsistent throughout our stay. The biggest issue, however, was the service. Simple requests such as extra bedding, room service items or assistance often required multiple phone calls and hours of waiting. It felt like every task became a challenge, which is the last thing you want when you're on holiday. What disappointed me most was the lack of warmth and sincerity from many of the staff. Rather than the famous Fijian hospitality we had expected, interactions often felt forced and transactional, as though staff were there because they had to be rather than because they wanted to help. The exception was the restaurant teams, who were genuinely fantastic, friendly, attentive and easily the highlight of our stay. Sadly, Fiji itself felt quite underwhelming for us and the poor experience at this resort only amplified that feeling. We left feeling disappointed and wishing we had chosen a different property. Overall, this was far from the luxury experience we expected from a Shangri-La resort, and unfortunately we would not return or recommend it.

What an absolutely horrible experience. We went for a week with 5 families for my Mother's 60th birthday. We all purchased the all inclusive package, which is capped at $160ish FJD, which you would think is great until soo many things aren't included. Some restaurants include your food but not drinks, so you're forced to spend money when you're under the impression everything is included. the all inclusive drinks menu is a joke, sparkling water wasn't included and costs $21 per 1ltr bottle. The Mini golf wasn't included and was another $10 per person. The hotel is so dated, no money has been spent on it since it was built. In our room there were ants everywhere, as well as in the Buffett, all over the coffee and tea stands. The pool had algae so thick you could wipe it off the tiles. Fiji time is a whole other thing, the service is soo horrible and slow. When you want to do any activities you are usually waiting for a lifejacket as there are very limited amounts, they are also all old, ripped, and oversized for the children they are meant to be saving. I would highly recommend not to go, find something else go somewhere else. so over priced and definitely not a 5 star resort.

Had a great time. BUT, BUT , BUT .Do not book directly with Shangri La. Book via hotel booking sites. It will be about 15% cheaper with more added extras. And the price at time.of booking is not fixed. It takes.a.day or.2.to.process and they use a lower conversion rate making it more expensive than the quoted.price at time of booking. Their price match guarantee is a fraud. Found 2 booking sites with same guidelines at least $200 to $250 cheaper, but they won't match.

We had the best holiday we’ve ever had at the Shangri-La. From the moment we arrived, the staff made everything so easy—nothing was ever a bother, and their warmth and care truly made the experience unforgettable. A special mention to Marley from the activities team, who was incredible with the kids. He made everything so fun and inclusive, and they absolutely loved him. The atmosphere in the day was great with the music and games and everyone just having a lovely time. The rooms were beautiful and always spotless, so another special shout out to the lovely staff that serviced our room daily. The amenities were fantastic—everything you could need for a relaxing, enjoyable stay. It’s a stunning place, but it’s the people who really make it special. The staff at this resort are better than any hospitality resort staff I have seen. We would come back in a heartbeat.