Shangri-La's Fijian Resort & Spa

The resort is ideal for families with plenty going on for the kids. Set on a private island with exceptional facilities. Our rooms and suite were spacious with very comfortable beds and all expected facilities. The food and drink is very good in all the restaurants and bars. The fire dancing show was superb with a great buffet; well worth watching and dancing with the performers at the end. The visit to the local village and primary school were enlightening with children that would melt the heart of the coldest and educational about the life and customs of the villagers. What made the whole stay a pleasure were the staff. They were all very good, polite, helpful and efficient….. and happy. I wish I could list every member of staff but would like to give a shout out to the welcoming Napoleon at reception and an elder for the Kava ceremony in the village; Filomena for her friendliness, knowledge and helpfulness in the pool and Bilo bars; Salote and colleague of housekeeping for their good work, pleasant welcoming notes and cute model animals made from towels. Last, but not least, Maki from the Beach Bar & Grill for her pleasant and helpful manner and for organising the staff (and singing beautifully) in a rendition of a typical Fijian farewell for our party. Overall a superb time in paradise.

We used to go to shangri LA Fiji Hotel when our children where young and wanted to bring our grandchildren here for a family holiday we had our sons 50th birthday and they lost restaurant reservation and couldn’t sit us together , We Are IHG Members but don’t recommend Shangri La Fiji the staff are wonderful but the service is shocking . We constantly waited up to a hour for food Rooms very mouldy with black mould on ceilings The management need to change systems before we will be back Dorothy Hare

I honestly cannot fault this resort one bit. From the moment we arrived, the experience stood out. One of the biggest points of difference for me was the warmth of the security team at the gate. Rather than the usual rigid questioning you often encounter elsewhere, we were welcomed first and then assisted with verifying our reservation, which set a genuinely positive tone right from the start. The hotel staff were consistently responsive and attentive throughout our stay. Every request was handled quickly, and they were especially accommodating when it came to dietary requirements, which I really appreciated. The facilities are exceptionally well maintained. Despite the scale of the property, it never felt overcrowded or overwhelming, which is no small feat. I was also particularly impressed by the quality of the food. The Asian night at Takali was a highlight, and I sincerely hope they continue to expand on experiences like that. Overall, Shangri-La continues to stand out for its people. The staff are among the best, the rooms are well equipped, and the resort offers excellent value for money.

We stayed in the Reef room end of the resort away from children which I highly recommend. Our room for 8 nights had wonderful views, the room was a tad tired and we had to request a number of corrections on our first night here. Wifi was non existent in our room. Staff are wonderful however and made our stay so much better. The adult pool is wonderful but it needs more seat cushions. The evening free cocktails and canapés was a lovely addition to our stay. Food at reef dining was good, bit expensive for what it was but it was nice and service was usually quite fast. The spa is absolutely wonderful and compared to other resorts it's well priced, highly recommend the Fiji massage. If I could change anything at the resort: more seat cushions at all pool areas. Wifi needs attention, badly. A decent air conditioned cafe would be amazing with milk options that aren't soy for those who dont do dairy. Where are the coconuts??? I wasn't able to get coconut milk coffee, no coconut water available at breakfast, no coconut chunks at breakfast, they are growing here and for the cost of staying here I fully expected coconut things to be available and I dont mean the terrible coconut crap that comes out of the squeeze container that you put into coffee here and not out of a can, this disappointed me greatly on our stay. Fruit - same 4 fruits every breakfast, when so many grow here, where were the fresh mangoes? Never saw any during our stay. All in all we would come back but likely will bring some food items that we know aren't available here.

we recently stayed at the resort from 22nd March 2026 to 26th March 2026 in Room RB 6. We express our deep disappointment and concern regarding the extremely rude and discriminatory behavior exhibited by an employee at the Kapiti store at the hotel. Over two consecutive evenings, we experienced treatment that we found both insulting and unacceptable. Incident 1 – 23rd March (approximately 8:45 PM): We visited the store to purchase ice cream. We were informed that cash payments were not accepted, which we understood. We then requested that the bill be charged to our room, as is standard practice in most hotels. The employee checked her list and stated that she could not find our name. We requested that she contact reception to verify our stay, but she refused to do so. Eventually, after going through several pages ourselves, we located our name on the list. Incident 2 – 24th March (approximately 8:45 PM): On the following evening, we again visited the store to purchase ice cream. This time, the same employee informed us that she could not charge the purchase to our room as the room charge facility had been closed for the day, despite the store being open until 10:00 PM. It appeared to us that she was unwilling to serve us. This impression was reinforced when we observed another couple exiting the store with ice cream just as we were entering. We have lived in multiple countries and, in our 62 years, have never encountered such treatment. The behavior we experienced felt discriminatory and was deeply hurtful and demeaning. We did not expect such an incident to occur at a property of this repute . U may argue that it is at an kapiti outlet , but the outlet is in the premises of Shngrila so as far as i am concerned, it is the Shngrila.