Shangri-La's Fijian Resort & Spa

Bula! We’ve just returned from a 5-day stay and honestly can’t say enough kind words about the incredible staff — especially the lovely female duty manager (on Friday, 24/10). I’m so sorry I didn’t catch her name, but she went above and beyond to help arrange an emergency repair with the tailor after a wardrobe disaster — all fixed in under an hour before a wedding! You were amazing, thank you so much. 💛 We also booked a couples massage at Chi, The Spa, and what a gorgeous retreat it is. Our therapists, Liviana and Shaline, were absolutely wonderful — the massage was fantastic and deeply relaxing. As a massage therapist myself, I can wholeheartedly recommend visiting the spa. The treatment rooms are beautifully designed and create the perfect sense of calm. Vinaka for an unforgettable experience! Kim and Mar Batty🌺

We had a amazing time here Napoleon is the best The entire staff we’re amazing people who looked after our stay which made it a pleasure to be here The food was excellent

Beautiful Yunaca Island! Our third visit back, bringing our extended family with us to experience the great hospitality. Absolute praise for almost all of the staff, particularly Losalini and Marisa @ the Beach Bar and Grill. Also Regi, our amazing room cleaner, thank you all, you made our stay so special. On our last day, we experienced the worse customer service we have ever experienced in many years of travel from Silou at the Beach Bar, our family of 6 asked to be seated together and she refused in a very unprofessional manner, sitting us at a 4 and 2 table not close, while giving a family of 3 the 6 seating. Her attitude and rudeness was jaw dropping and commented by other patrons and apologies to us from her colleagues. 5 stars dropped to 4 due to her behaviour.

We were so excited to come and stay at this resort- the photos on the website looked amazing! We also read many positive reviews before deciding to book. However, upon arrival the resort grounds are run down and very dated. No green lush gardens or grass - everything was very dry. We booked a Lagoon Terrace room for our family on the lower floor. The room felt dirty, dated and smelt. Fly screen was ripped, paint was chipped - only provided with one glass. The walls were also paper thin and we could hear the thumping and scraping of chairs from upper levels through the night. Restaurants were average. Resort itself large and very busy. Certainly NOT five star! We ended up cancelling our booking and going to the intercontinental.

A wonderful holiday for adults and children. Our grandchildren loved the many activities available. Food was great and service was on Fiji time but we were on holidays so learnt to chill