Shangri-La's Fijian Resort & Spa

We stayed in the adults only Reef wing. The pool was the highlight here although the lack of enough shade and poolside furniture was disappointing. The canapés and drinks at happy hour were good however the reception area just isn’t big enough to accommodate everyone comfortably. We found the restaurants around the resort to be hit and miss. We only stayed 3 nights before heading out to the islands.

Very disappointing stay. We had to change rooms twice. First, we were placed in the noisiest area of the resort (next to laundry and arrivals/parking) despite requesting a quiet room as we were traveling with a baby. Then, in the second room, we had a mouse running around near our children. Staff came in and tore the room apart but left it in chaos, with no proper solution at night. We didn’t sleep for several nights. On top of that, we had arranged with the hotel a transportation from the airport at our arrival…. The driver from the hotel never showed up, leaving us stranded at the airport for hours with a baby, trying to find safe transport that had a car baby seat. We came to rest and we are still here wanting to go home…. exhausted and frustrated. My advice: avoid this place, especially if traveling with babies

We got back to Australia yesterday after having an absolute blast at Shangri-La Fiji. During our stay we booked the parasailing, a two minute walk from our room and we were being fitted up for life jackets and headed out in the water. Jack, Basa and Jonny gave a thorough demo about the harness and what to do. The view was amazing from over 100 meters in the air! We then booked the jet ski tour a couple days later. Ben, Rubin and Rodney gave good safety instructions and funny tips and tricks for the jet skis and we were off. About a 40 jet ski ride to another resort, light refreshments a quick dip before being let to where we would snorkel for a while, plenty of fish and sea turtles to admire. Then loaded back up on the JetSkis and another 40 min trip and we were back. We had such a great time!! Outside of this they also had snorkels and kayaks available for free to use for a couple of hours at a time. All around the resort there is plenty to look at with a pair of goggles and a snorkel. Always something to do at the Shangri-La.

We have already booked to come here and have noticed an increase of claims of theft - including some of our friends which had their spending money stolen completely. Nothing was offered as compensation nor refunds given and this essentially ruined their time at this resort. This is not very professional so is there anything that this resort is doing to stop their employees from stealing from people who are paying good money to stay there? I will be taking my family so would rather cancel and re-book elsewhere if this has not been rectified. Will also be blogging and reviewing the whole trip to post online.

A lot of theft at the hotel, do not go! Staff just randomly walk in your rooms and get a shock if someone is in there and then make a strange excuse, like just checking if enough towels even though they don’t have a trolley and it’s already been serviced! Don’t come here, did not feel safe.