Shangri-La's Fijian Resort & Spa

An absolute disaster from the minute of arrival. Room filthy and damp. Furniture broken, fly screens full of holes. Room service was over 1.5hours for delivery and always cold on arrival. Main swimming pool area had nowhere to sit as all of the furniture had been taken to the beach by other guests. Bins overflowing and food waste left on the floor. It seemed that there was always a shortage of staff and whenever there were staff they did not seem to be trained in that area where they worked. There were multiple other issues I could bring up but to top it all off when I was checking out the front desk tried to charge me another $1200AUD on top of the $1200 they had held on my credit card at check-in as they were adamant that it had been returned to my bank which was clearly not the case. This hotel is very rundown and certainly nowhere near the 5 star rating it advertises, more like a borderline 3 star rating. We certainly will not be returning.

The staff were so friendly and attentive. Housekeepers (especially Lani) were brilliant at always making sure our room was cleaned at a high standard. The fire show was wonderful. We stayed in an Ocean Grand Deluxe which was quite spacious and we loved the snorkeling right out the front. The Marine education center was brilliant and offered coral and mangrove planting, as well as fish house building.

Our 4th stay here and definitely not the last! To say the staff is attentive and friendly is an understatement! Shoutouts include : housekeeping, grounds staff, reef bar staff, bilo bartender, golden cowrie staff (breakfast & dinner). Wish I had all the names. Excellent service and our go to when we holiday in Fiji!

We absolutely LOVED our stay in the Reef Wing! The beach is just straight in front of the rooms and next to it you find the divine infinity pool, it doesn't get much better. We also really enjoyed trying the different restaurants and the cute little shopping centre. The property is so sprawling and has so many activities to offer that we could have easily stayed for a week. What was really special for Fiji was the fine sandy beach and the superior swimming it offers. Above all, the best thing is you don't need to spend the money or invest the time to go by boat to an island. The experience and the level of relaxation blew us away! We are sure to come back and will bring more time.

Had another amazing family holiday in paradise. Been coming to the shangri La as a family for 35 years, it’s our happy place. Each year we meet more amazing Fijian staff members. Big shout out to Ace the lifeguard for his rescue mission of my husbands wedding ring at the bottom of the lagoon under the aqua park and to Henry and Marley for making every day a blast with all the pool and lawn activities. Cannot wait to return again 🏝️☀️🫶