Shangri-La's Fijian Resort & Spa

The beach is genuinely beautiful, and the views from the rooms are lovely - but unfortunately the Shangri-La didn’t live up to its marketing material, or to other Shangri-La’s, and for the money I think you can have a much better experience elsewhere in Fiji. A few things that stood out: the pools need a serious overhaul, the kids club feels tired, and some basic hygiene standards weren’t met - including empty soap dispensers at the main family buffet. The room also wasn’t cleaned adequately on arrival - crumbs under the bed, someone else’s hair in the bathroom and shower, and the room wasn’t ready at check-in time either. Staff for the most part didn’t seem happy to be there - not all, but enough to notice. On the positives - the food at Takia and Golden Cowrie (both newer restaurants on site) were a good and worth visiting if you haven’t already booked, and can’t move elsewhere. Overall though, I wouldn’t recommend.

We planned this trip for a year and chose Shangri-La Fiji for the Chi “Dusk to Dawn” experience, expecting a memorable stay—but unfortunately, it fell far short. While we appreciated a birthday room upgrade (after correcting a billing error), the trip was filled with issues. Our luggage was delayed for two days, and the resort shops had very limited essentials. The all-inclusive package was also misleading (drinks don’t start until 12pm, which wasn’t clearly communicated when we purchased the package). We had multiple service breakdowns: our fire show dinner reservation was missing, leaving us without dinner plans, and when we were finally seated, the food was cold. On two separate occasions, one server repeatedly ignored us while serving others around us. The biggest issue occurred during the spa “Dusk to Dawn” experience. In the middle of what should have been a relaxing evening, my partner was required to leave, get dressed, and be escorted to another location to settle a bill—before the experience was even finished. This disrupted and ultimately ruined the experience we had specifically booked the resort for. No one could clearly explain why this happened. We were also overcharged in multiple areas and had to review the bill line by line. While many staff members were kind and professional (especially the male staff, as well as Kate, Lorraine, and Virisila), the overall experience left us feeling uncomfortable and, at times, singled out. This trip was meant to be special, but instead left us disappointed.

Amazing people !!! Great service !!! Loverly place great views and water activities A restaurant worker named Benjamin is one of the best people i know he was the best ! Gary the water activities guy is great ! And the other activities guy that likes to say are you blind is so funny !

An easy stay for a young family. Great breakfast buffet! Hotel could communicate daily activities better, eg by daily notices to the rooms or via the TV? Kids club environment could use an upgrade and replacement of toys etc. Big thanks to BEYU, JOSH and BAU for taking the time to make our kids’ days with buggie rides. Their service and friendliness were outstanding. Voate and Henry/Harry were wonderful hosts on the horse rides too. Thank you!!!

Absolutely loved this place. It was our second time here (Easter 2022 previously). The staff were excellent and always very friendly and helpful, great dining options, awesome activities for children. Great adult options as well - massages, golf, water sports etc. Overall - a wonderful holiday 😀🏝️😎