Shangri-La's Fijian Resort & Spa

Lovely beach and crystal clear waters. Rooms are very tired with things missing or broken. Couch in room is super uncomfortable and can’t really be used. Pool area in reef winghas a few old tatty sunlounge cushions of which they need many more, and most need replacing altogether as they are torn. There are nowhere near enough to go around and you have to ask for them (honestly just put them out every morning like all other resorts do rather than have a pool guy sitting doing nothing and making guests have to ask). Restaurants are a decent walk away. Service is pretty slow but Fiji time I guess. Hotel is very overpriced for what it is.

Very good family experience. Lots for kids to do. Pool water a little cool given the weather. Staff incredibly friendly and nothing was too much. We transferred from a lagoon room to reef room which was very nice - light and spacious. Loved hearing the reef waves in the background and water views. Free cocktail hour much appreciated. Great vibe. House keeping staff under Leina was fantastic and staff did a great job of servicing our room. The fire dance event was really skilled and dynamic.

Butani made us feel very welcome and always very generous with us at happy hour.

Really trying to be fair handed because we had a great stay in the adults wing in an ocean suite. We had two bathrooms but the hot water in one bathroom really didn’t exist. Tepid at best. The other bathroom was better. The room has an awesome view - really amazing spot - and the view is what would bring me back. We have stayed at many shangri-la hotels and this is nowhere near the same standard. The price is high (nearly AUD 900 a night) and the facilities are very tired. I would understand it if we were paying 30 or 40% less than what we are but the lounge room has very little lighting (one dinky light) and we are missing a remote control. The suite is quiet which is good (we are on the end away from stairs) but bathrooms are very tired and circa 30 years old. Gorgeous relaxing spot but shangri-la need to justify their price.

Shocking NO ACKNOWLEDGEMENT or RESPONSE from Shangri-La Management (CEO Francis), Shangri Circle Membership Contact and Media on my email feedbacks since 2nd July 2026, which made me decide to post my comments in the public platform on 1) Unequal Treatment by Service Staff Throughout our stay, we noticed a stark contrast in how Chinese and Caucasian guests were treated by serving staff during breakfast and dinner especially at Takali Restaurant & Golden Cowrie Restaurant 2) Animal Welfare During our riding time with their horses, we were disturbed to learn about the future planned for Troy. We were informed that once this horse loses his sight completely, he would be abandoned with the left eye already blind. Sai from Animals Fiji contacted them on this matter, to which, Isei Tuidraki, a duty manager at Shangri La told Sai, it was not their concern as the horses belong to the villagers. HOWEVER, we paid Shangri La to ride the horses, not the villagers directly! 3) Lack of transparency on the half board package. The meals do not include the cost of your drinks. We were informed only after we bought the package! 4) The Marine Education Centre is a beautiful asset that deserves far more recognition and support from the resort. It is a pity that such an enlightening and edifying space is not highlighted with information on organised daily guided reef tours or activities like fish house making. And the placement of completed fish houses into the sea, forming sea creatures man made reefs was absolutely enthralling, the resort is missing a major opportunity to engage guests in these fascinating conservation efforts due to a lack of promotion and structure.