Shangri-La's Fijian Resort & Spa

Exceptional coffee and outstanding service at the Kapiti Shop! The coffee was beautifully brewed, rich and consistently delicious. A special thank you to Karishma, whose genuine warmth and lovely smile made every visit a delight. ☕️🌸

If you’re after a luxury all-inclusive resort - Disappointing. If you want a short haul family package resort from Australia, it’s probably ok Positives - location, absolutely stunning. Fijian people are so friendly. Areas for improvement - the resort seems really tired and in need of some investment. The layout could work better, it’s a big resort and the random routes make it feel even bigger. The all inclusive package is confusing and frustrating. It is structured as follows. Breakfast - included at a variety of locations. Solid buffet fare. Suggestion - it would be good if you could get a decent coffee as part of our food and drinks package. Having one black coffee option on machines and barista coffees as a chargeable extra doesn’t feel very 4 or 5 star. Lunch and dinner - food. under 11s eat from the kids menu (free) adults have a (fairly generous) allowance per day. On paper a good deal. Drinks - there is a (decent) list of alcoholic and soft drinks included. Again on paper solid. Except - the drinks package only kicks in at 12, and we weren’t informed of this until day 2. You cannot take some of your daily allowance and use it to buy a decent coffee or a different kids mocktail. The Asian restaurant and bar and grill are nice locations and the menus are good. The gym and spa were lovely and the golf course was perfect for my son and I. Sadly the overall feeling was one of disappointment, and that of an ageing resort looking for opportunities to make an extra buck, rather than the customer experience being the prime raison d’etre.

An amazing resort. Accommodation, food, activities all targeting adults and kids alike. Love the adults only breakfast and dinner for when you’re looking for serenity. Loved even more how Marley brings all the kids together (from little tackers to the mums and dads) each day with casual games of soccer, touch rugby, etc on the lawn and activities in the pool. This was almost the best part of each day and I think really a differentiator. In between eating and drinking, our party played putt putt, golf, snorkelled, swam, rode horses, went to the gym, built a fish house and kayaked. We also joined in Marley’s games. We also took a jet boat to a Village and enjoyed a fire show. There are also a range of motorised water sports we didn’t get to. We will definitely return.

What a wonderful holiday, a big thank you to our driver Esau and Elijah. The spa was outstanding and Astha made it a fabulous experience. We left 10x more relaxed and will be definitely coming back to the Bilow Bar for some more fun and flowing drinks.

We have just came back from the Shangri-La, we were a group of 4 staying in the reef delux rooms adult wing, to us this resort was definitely not 5 star, the rooms are very tired, most did not have screens on the balcony doors so you could not leave the door open due to mozzies, housekeeping was very hit and miss with either towels or water forgotten, all the staff we encountered were all very welcoming and lovely, we did have issues with only 2 paddle boards available, with hundreds of guests you have To put your name on a waiting list and were only allowed to paddle around the inflatable kids park, we also found the food extremely expensive and 3 out of us did get quite unwell one night after eating at the Asian restaurant which was very upsetting, as this was our first stay in FIji we doubt that we would come back,