Shangri-La's Fijian Resort & Spa

Resort Experience The resort itself also fell short of Shangri-La standards. Our “Reef Dulux King” was tired and poorly maintained, with dirty curtains, a dirty lounge, and a strong musky smell that was quite off-putting. While Ocean Deluxe Twin rooms, double beds were extremely smaller than the standard double beds they were more like super Single beds. While the staff in the Reef adults area were pleasant, no one addressed us by name, something we have consistently experienced at other Shangri-La properties and consider part of their signature service. The rest of our family stayed on the opposite side of the resort, where we spent most of our time. Service in that area was extremely slow across restaurants, poolside, and bars. We appreciate “Fiji Time,” but this went well beyond relaxed pacing. On many occasions we waited so long for drinks that we had to go to the bar ourselves to follow up. This occurred repeatedly and in multiple venues. Concerns About Staff Conduct We also experienced behaviour that felt unprofessional. Some staff members came across as rude, in particular Beach Bar and Grill and Lagoon Terrace. The worst experience was dining at Takali, one particular evening while I hesitate to say dishonest certainly cunning. A clear example occurred when my husband and son were attempted to order a crab priced per gram. When the crab was weighed, it was visibly clear that the scales did not reflect the true size of the crab. Additionally, the drinks service was again so slow I asked if I could bring my own bottle of wine which I purchased at the duty free airport only to told there would be a $50 corkage fee! That cost was more than my bottle, which I disputed, and only after challenging it was the fee removed. Experiences like this left us feeling uncomfortable and undermined our trust in the resort’s integrity.

My family and I had the most amazing few days at Shangri-La Yanuka Island. All of the staff at the resort were incredibly beautiful and accommodating. Our trip was highlighted by Naruma who asked our twins to join him in the lighting of torches ceremony on the Friday night. A truly incredible experience! We will be back.

Shangri-la Fiji is situated on the Coral coast, it has a white sandy beach magnificent coral to snorkel, the diving is exceptional. Accommodation caters for all. Our accommodation was spotless. The food is amazing, a variety of restaurants. The staff are wonderful, happy and helpful, always smiling, Mary in the Golden Cowrie, Poni at the Reef, Marley in charge of activities, its like coming home from the moment you check in, the pools and surrounds are immaculate. A value for money holiday. The Shangri-la has soul, we couldn’t recommend it highly enough. Can’t wait to go back.

Gorgeous property, beautiful rooms, very friendly staff - our first visit to Fiji was a hit because of the Shanghai-La Yanuca Island!

We had a fantastic time at the resort ! So much fun - lots of fun at the pool and kids club. Napoleon, james , Marley were all wonderful!! The service was fantastic- the ladies at the bar a restaurant were amazing !