Maradiva Villas Resort & Spa

Attended Maradiva Villas Resort & Spa 01-05 Oct and experienced the highest levels of customer service, attentive knowledgable staff who only delivered a 'can do' experience. From the tge personable driver who met me at the airport, to the front office team who warly greeted me on arrival to the butlers (shout out to Vij), to the spa team, all the service staff - I just wanted to say a BIG thank you for making my stay the ultimate luxury stay. My villa was beautiful, all the villas exuded the utmost privacy and their location was so peaceful and centering. Look forward to seeing you all again in 2026.

Maradiva was our perfect hotel (family of 5). Each villa affords peace and privacy: not only do you have the room for relaxation, but also a stunning outdoor area with sofa, table, sun loungers and imaculate heated pool. Each is invisible from the other villas, and each has a beautiful view down to the sea. As a family of 5, we had two linked villas (which I hadn't realised was an option), this was just perfect. The restaurants provide great variety and absolutely delicious food. Our favourite was the Boathouse Grill, under canvas on the sand - Danesh and his team were so attentive to every request. Location is lovely, you can walk to the surf spot at Tamarind bay (30mins), then grab a cab back. There are other great walks all around the area, and we really appreciated Nemo Scuba right next door. The staff are just fantastic, so friendly, welcoming, and proactive in their assistance. One gets the sense that the staff are genuinely happy to work there, and this just makes for a really delightful atmosphere. You are given the whatsapp number of a personal butler, we had Aki who was so warm, professional, and capable - he'd respond almost immediately to any query, an absolute star. Fiji on concierge service was also incredible - he hunted down a hire car in low availability and had great activity suggestions at good prices. I 100% recommend going to speak with the team (I'd not used a concierge before and didn't realise how great they could be). Other staff members who really went out of their way to assist and make our stay so special were Pritila and Akeel at breakfast, and the brilliant Veen on beachfront. Thank you again to all at Maradiva!

We have just spent our honeymoon at this amazing resort . This is literally the best hotel we have ever stayed in for holidays. The service is next level, especially the butler service where Priscilla did a fantastic job of setting up all our dinner recreations for us as well as answering all sorts of other questions about our holidays that came to mind. The food is off excellent quality in all 4 restaurants. We particularly enjoyed the beach house grill where Dhanesh and Sun, our waiters made sure we were well looked after with great professionalism and humor . In both Cassini and the beach house we were delighted to have the advice of the sommelier Manaw who introduced us to wines we would never have tried if not for him. A big thank you to all of you. On the beach we were served well and looked after by Veen who was a ray of sun shine making our days extra special. At breakfast and for dinner we were always well looked after by Jenna fixing us the best tables and by Ardash and other great waiters for breakfast. The delightful Sharonne made our evenings at the main restaurant very memorable. In fact, there were so many excellent and professional staff members that we cannot remember the names of them all, Mithilesh at the bar, the excellent concierge who recommended the Chamarel rhumerie restaurant etc etc, not to mention the hotel manager himself and the brilliant cleaning team. We have not met a single employee at the resort who did not greet us with a smile and great customer care. The resort itself with Spa , fitness bikes for resent and the many options for water sport is impressive and you never get the feeling that the place is full even if many of the villas were occupied . Having your own private villa is pure luxury, and it was beautifully decorated, quiet and clean and spacious. We will return!!

We had the most wonderful time. Exceptional service from every single member of staff from cleaning our rooms to restaurants, concierge team and bar staff. Always smiling always the most hospitable . The youngest member of conseirge took us on a day trip to South Island driving around all day with facts and history to share. He worked so hard and made it truly special - beyond the amazing scenery. The spa is absolutely great, if you ever want a sports massage Sandhya is the person to book. She consecutively gave me the best sports massages of my life - and I am hard to please! She may be tiny but she is oh so strong! Our butler Vickram was super helpful even on his day off - and he was too kind to say. I loved everybody here who all work so hard to make it the 5 star experience that everybody should receive but in many places sadly they fall short. Not at the Maradiva. If you haven’t booked already - don’t delay!. Thank you to all at the hotel for great stay.

My score is more like 3.75. *5/5* :- 1. Property Location :- bang on. Super clean and very beautiful. 2. Villas :- Very well designed and extremely comfortable. We had a slight issue with ants at the time of check-in but was resolved quickly, being a beach side property these things can happen so nothing major. *3/5* 1. Service :- The hotel has inconsistent service, some of the staff members are amazing like Raj, Chef Harsh & Chef Mudasir. However, some of them lack even basic training and are extremely weird. Like the guy who got us our anniversary cake, dint even wish us. Just kept it on the table and went. 2. Hospitality :- Again this is where the hotel seemed confused, they dont offer free flowing water for guests to drink, which is really strange being a "resort" property and being in a remote location, i understand the concept of not giving water in city hotels but this got sorted only after we asked. (ii) They offer a "butler" service, but haven't defined the role of a butler, so you dont really get any benefit unlike the Oberoi hotels or Dusit properties where butler service is top class. We spoke to the GM - Mr. Bertrand Blanchet (who is a good humble person and very hands on, he was greeting the guests personally when departing, so that was nice of him) about all this, but seemed like he doesnt have a lot of things in his hands considering its a single family run hotel and not a chain of hotels that have standardised experiences and service. 3. Communication :- This is where we felt cheated a few times and a major reason for the low points. (i) One staff member confirming us the late check-out at the time of check-in and then later being denied that citing full occupancy. We just wanted 2 hours of late check out. (ii) Our anniversary dinner, the server got us drinks which he said he had replaced with our alcoholic champagne as we dont drink alcohol, however later added that to the bill. Only when we confronted did he remove that. (iii) We went for their live dinning experience at the japanese restaurant, the chef said please wait i want to do some desserts for you, and although we dint want to eat since we were already so full but still just to be nice waited for 45 mins for him to make us some dessert, which we thought is on the house because he insisted and made us wait, however it was later added to the bill. We dint say anything about it, because we did eat it so were ok paying, but the communication is a major gap. Verdict :- Brilliant location, excellent rooms, service is inconsistent and depends on the staff you are dealing with. Food variety and quality is ok, not the best compared to the price being charged.