NH Firenze

Was a great hotel, centrally located, safe area. Great place to stay in Italy. Nice buffet breakfast with lots of choices. Nice rooftop pool and views

The receptionist was very friendly and welcomed me kindly. She was helpful with all my questions. Also, to mention the room was very clean, well maintained. everything was excellent. I would come back again!!!

I made a reservation for two connecting rooms because I have three young children. Upon arrival at the hotel, we were given two separate rooms. I returned to the front desk and they confirmed that they had made a mistake and had mistakenly assigned one of the connecting rooms to another guest due to an error in the reservation system. The room they assigned us had a door that didn't close properly because it was dirty, and we had to split up for the children's safety. By the next day, everything was resolved. We were staying for two nights, and my husband, for the service of the hotel, decided we would stay an extra night. That extra day, when we returned at night, the room hadn't been cleaned. We called to front desk, but the cleaning lady didn't know the room was occupied, or that was why it hadn't been cleaned. They apologized and brought us water. The next morning, we went down to breakfast and had to leave because they were outside cleaning the sewers, and the smell was so bad that the entire hotel lobby and dining room had to be closed. The hotel facilities are very good, but I wouldn't return again due to the hotel's location and the bad experience I had.

Overall, a disappointment. The rooms are fine. No meaningful complaints there. Frustrating that the conditioner was watered down and there was no shampoo in the bathtub (just hand soap by mistake). Easily solved. Bigger problems exist in that the scrambled eggs were stone cold at the buffet, the room service folks required us to come and get ice cubes from the rooftop bar, the hallways on the first and sixth floors are in dire need of a refresh. Honestly, we were deeply concerned as we first approached our rooms that they were going to be in the condition of the hallways. It’s the first thing they need to fix. The lotion dispenser came right off the wall in our bathroom, and it was clearly not the first time. It became obvious that they had patched there before. The water pressure in the shower was a disappointing trickle. The mosquitoes in the elevators (we killed three in a single ride) were unpleasant, and the complimentary WiFi was so bad that I had to go to a Starbucks to write this review. We really wanted to love this place, but we will instead be speaking with Costco Travel about whether they really want to continue to leave this one on their list of vendors.

The hotel is far out and not close to anything. The room was dark and dingy and the halls and room had a terrible smell - like old cooking oil. It was vile. We asked for an extra blanket and it arrived with blood on it. The room.was dusty and appeared not be cleaned well. The roof top "pool" was green in colour with a mouldly like film trimming the top of the pool. Pools should.not be green. Further, the roof top space it beyong small and only suitable should you want to sit in a chair, crammed.near somewhere else. This is not a place to lounge. Regardless, the pool looked like it hasdnt been cleaned or the water quality been treated in a significant amount of time. We left at 10pm to go to another hotel. I brought this to the hotels attention and told them I was very upset. They offered me a.downgraded.room.where I could my luggage outside on a mini terrace!!! I was appalled. They would not refund me.for the first night even though we left and did not stay. I thought it was a.disgrace to take my.money for that night given the conditions and circumstances of the hotel. Do not stay here.