Brunelleschi Hotel

Truly loved our stay at this hotel, snuggled in the heart of Firenze. Staff was warm and welcoming and the location made easy walks to all of our tours and exploration. We would definitely stay here again.

After a long day of travel, long lines and NO baggage, we walked into the Brunelleschi. I said here we are, but with nothing else. They immediately started to care for us, taking a copy of our lost luggage report and assuring us that our room would have everything we needed to be comfortable. Although our room was not yet ready, we were hungry and the beautiful patio was beckoning. After a quick bite to eat and a couple of glasses of pinot grigio, our room was ready. They escorted us so we knew how to make our way (two elevators), and once we entered, we were home for 4 nights. Not only did we have ample supplies of toothpaste, etc., but a bottle of prosecco awaited us. Our view of the Duomo and Bell Tower were stunning. It was just perfect. Later, after checking with the airline, I went back to the desk and told them my update. Raffaele was now at the concierge desk. He told me that there was no need to check back with the airline, that they would do that and keep me informed. They had all my information. And they did exactly that. Every day, Raffaele and his team reached out to British Airways and let me know exactly what the update was. By day 2, we had one bag (my husband's), and by Day 3, mine had arrived. Thank goodness for the H & M nearby. I cannot give enough thanks and praise to Raffaele and the team at the concierge desk at the Brunelleschi. Service overall at the hotel was excellent. They actually ruined it for us at the other very nice hotels we stayed at on our journey. From assisting with restaurant reservations, following up with one when I was upset about the service (Raffaele made sure that the restaurant made it up to me with a bottle of Chianti....totally NOT necessary but incredibly gracious. I carried it all the way home), giving recommendations on travel to Siena, on and on, they were simply fabulous. On our last night, we happened to be outside when Raffaele was leaving for the weekend. A quick hug and kisses on both cheeks, I felt like I was saying goodbye to a friend. The hotel has history, quirks, the furniture may be a tad worn, the food on the bar menu may not be my absolute favorite (we did not order off the Michelin star rated menu), BUT, the next time I return to Florence, I will definitely stay at the Brunelleschi. The staff, starting with the front desk and Raffaele's team are exemplary, the rooms bright and clean, beds comfortable, view and location exceptional. What more can you ask when visiting such a beautiful city but a beautiful stay....

Excellent from start to finish... all staff where brilliant and and all needs catered for. Would highly recommend this hotel..

Our stay at the Brunelleschi Hotel was beyond our expectations.Excellent location,charming staff,lovely rooms with beautiful bathrooms and delicious breakfast.Highly recommended.

Our stay at Hotel Brunelleschi was excellent from start to finish. We felt welcomed from the moment we walked in, and the staff was attentive to every need throughout our stay. The beds were very comfortable, and the room was spotless. We were pleasantly surprised with an upgrade to a junior suite in celebration of our 40th anniversary, which made our visit even more special. We appreciated all the thoughtful touches—complimentary water bottles, evening turndown service, delicious chocolates each night, and fresh towels provided daily whether we requested them or not. A truly wonderful experience, and we would absolutely stay here again.