Brunelleschi Hotel

The Brunelleschi is a wonderful hotel. To be sure, the location makes it fantastic. But it is so much more than that. It is an amazing building and our room, a suite, was perfect. But what really made it special was the phenomenal, warm and welcoming service — from the food service to the cleaning to the reception personnel and with special recognition to the best concierge service you will ever find, the Brunelleschi will give you an experience that is both exciting and relaxing, professional and so very friendly. We loved it.

Amazing hotel steps away from the Duomo. Highly recommend. Our second stay, service and location is excellent.

This was our third stay at the Brunelleschi Hotel - we love coming back here.The hotel is an oasis of calm and refined elegance in the centre of the town. It is perfectly situated for easily visiting all the sights of Florence , and is very close to the Duomo. Rooms are very well equipped , breakfast is delicious, as are meals in the adjoining restaurant. It is the staff who make this hotel extra special. The girls who clean the rooms, ( to the highest quality), the reception staff , the waiters and the concierges are all exemplary. Nothing is too much trouble .Several of the staff have been here each time we have stayed here, and we regard them as friends. We will return again!

Truly loved our stay at this hotel, snuggled in the heart of Firenze. Staff was warm and welcoming and the location made easy walks to all of our tours and exploration. We would definitely stay here again.

After a long day of travel, long lines and NO baggage, we walked into the Brunelleschi. I said here we are, but with nothing else. They immediately started to care for us, taking a copy of our lost luggage report and assuring us that our room would have everything we needed to be comfortable. Although our room was not yet ready, we were hungry and the beautiful patio was beckoning. After a quick bite to eat and a couple of glasses of pinot grigio, our room was ready. They escorted us so we knew how to make our way (two elevators), and once we entered, we were home for 4 nights. Not only did we have ample supplies of toothpaste, etc., but a bottle of prosecco awaited us. Our view of the Duomo and Bell Tower were stunning. It was just perfect. Later, after checking with the airline, I went back to the desk and told them my update. Raffaele was now at the concierge desk. He told me that there was no need to check back with the airline, that they would do that and keep me informed. They had all my information. And they did exactly that. Every day, Raffaele and his team reached out to British Airways and let me know exactly what the update was. By day 2, we had one bag (my husband's), and by Day 3, mine had arrived. Thank goodness for the H & M nearby. I cannot give enough thanks and praise to Raffaele and the team at the concierge desk at the Brunelleschi. Service overall at the hotel was excellent. They actually ruined it for us at the other very nice hotels we stayed at on our journey. From assisting with restaurant reservations, following up with one when I was upset about the service (Raffaele made sure that the restaurant made it up to me with a bottle of Chianti....totally NOT necessary but incredibly gracious. I carried it all the way home), giving recommendations on travel to Siena, on and on, they were simply fabulous. On our last night, we happened to be outside when Raffaele was leaving for the weekend. A quick hug and kisses on both cheeks, I felt like I was saying goodbye to a friend. The hotel has history, quirks, the furniture may be a tad worn, the food on the bar menu may not be my absolute favorite (we did not order off the Michelin star rated menu), BUT, the next time I return to Florence, I will definitely stay at the Brunelleschi. The staff, starting with the front desk and Raffaele's team are exemplary, the rooms bright and clean, beds comfortable, view and location exceptional. What more can you ask when visiting such a beautiful city but a beautiful stay....