Brunelleschi Hotel

Staff, location, food, incredible!

Well where do I start the hotel is stunning amazing location ..... The Staff are what really makes this hotel stand out, my husband booked Florence for my surprise 50th Birthday, never been to Italy before, we loved Florence. First off I will start with Diana who is very sweet professional and lovely she kindly upgraded our room, which was lovely which also included delicious a la carte breakfast. Diana showed us to our room, and we had a lovely chat at reception during our stay also a lovely porter I've forgotten his name was on hand to bring our suitcases to our room and always had a lovely smile on his face. Unfortunately I developed a serious tooth infection whilst away- Paulus the concierge went ABOVE & BEYOND to help find a dentist as I was in tears with the pain. The following morning he wanted to see how I had slept due to the great pain he came to find me in the breakfast room to see how I was prior to the dental visit, that really genuinely touched my heart, and even to the point of calling me from his home to see how I got on at the dentist as his shift was finishing whilst I was at the dentist WOW what service. Both Rafaelle & Paulus were so kind and so caring to help and see how I was. Also Eva on reception helped arrange my dental visit. I would also like to mention Scarlett in the breakfast room always swiftly with her smile and customer service skills and she knew my tea order. The staff care really do care you arrive as a stranger and leave as a friend. This is a stunning hotel in a stunning location with stunning caring staff. Thank you all.

Service was excellant. All staff was helpful.

Outstanding hotel. Clean rooms all the time. Service was excellent. The entire staff was helpful and had a smile on their face. The hotel was in the heart of the city and everything was in walking distance.

Was with my family and we loved it. Charming boutique hotel that is centrally located just off the main path in a charming little street. Staff was excellent. Rooms are clean. A few oddities in the rooms like see-through doors to the bathrooms. But no big deal. We traveled to three cities all in nicer hotels and this was our favorite.