Collegio Alla Querce, Auberge Resorts Collection

An incredible hotel! The rooms and grounds are simply gorgeous. The staff are all so kind and caring, especially Sarah at the front desk. The only issue we had was with our allergies. They were missed several times. We were brought a dessert covered in pistachios after specifically stating no nuts and our allergy as well as an amuse bouche with hummus on it at a dinner after telling the staff the my daughter was allergic to sesame. It is a serious issue and worth mentioning, but overall we still thoroughly enjoyed our stay.

I cannot say enough good things about this hotel and the level of service we received. We've stayed in many 5 Star properties around the world and this was by far the best experience we've had. Every aspect of it.

Of all the places I have stayed in Europe, this staff stands out as #1. They sincerely take pride in every interaction. They are personable, fun, and attentive to every moment of your stay. The complex is absolutely stunning in every detail. The restaurant onsite was the best meal we had in all of Florence. We can't wait to return!

No question, the hotel itself is very nice, very well designed and we were very happy with our room. The room was 2400 EUR a night, so clearly far above every other hotel in town. But from the first to the last interaction, everything felt like the goal was to make more money instead of providing the service that you would expect. · we booked the room directly through their guest reservation – with a clear indication that our kids are 12 and 10. Room was offered with two rollaway beds. I even asked, if the price includes both beds. But then On arrival, I had to pay an additional 120 EUR per night for the rollaway bed for the 12 year old, so the room was actually over 2500/ night. · They advertise with a free shuttle to the city center. We tried to book it for the first night (for 6.30pm to dinner) but were told, that the shuttle is already booked (has only space for 8 people … for such a big hotel) and that we could get on the 8pm. Would have expected that they maybe drive twice … but instead we had to use a taxi for 40 EUR · We booked a babysitter for two days (since my wife and I had to be at an event). Offered price was 45 EUR (so rather high), but we booked it. When I asked, if the babysitter could take the girls to town, I was told, that this would be an addition 120 EUR/ hour. Are you kidding??? · Parking is 60 EUR/ night. So super high. We were told many times, that they would put fresh water in the car, which never happened. · On arrival, we were told that the team would open a WhatsApp chat so we could directly engage with guest service, but it never happened. · The babysitter complained, that they had to wait over one hour for the food delivered at the pool. · We spend our last morning at the pool – it was pretty empty. So the kids were sitting in the shadow of the cabanas, reading. The server came to us and said they have to leave, or we would be charged with an additional 250 EUR. · And I could go on for longer Long story short. Great hotel for a very high price. But the service is far away from what you would expect for such a place.

Perfect in every way. Beautiful location, welcoming atmosphere, and a professional, knowledgeable staff. Highly recommended!