The Excelsior, a Luxury Collection Hotel, Florence

What a fantastic stay! We were upgraded to a beautiful suite, it was very large & had 2 bathrooms. Perfect for our small family of 3. Location is great easy walking everywhere. Beautiful waterside view of the canal and the sunsets were beautiful. Check in was seamless, staff was very friendly and always knew our names. It’s always a great touch when they can acknowledge. Breakfast buffet was adequate, as was room service breakfast. Would recommend this stay to anyone going to Florence.

This hotel is beautiful and perfectly situated for walking anywhere in Florence. The customer service was even better. They accommodated a last minute request for a roll away bed in our room as well as made staying an unexpected extra night when our flight was canceled seamless. The concierge gentlemen that works nights was so kind and informative. Truly helped us figure out how to get to Rome airport when our flight was canceled a second day. I highly recommend this hir and would stay here again.

This hotel is simply fantastic, from the well appointed rooms to the customer service from the staff, quality restaurants and marvelous rooftop views of the beautiful city of Florence. Location is perfect!!!

What a spectacular and special hotel. It is right in the heart of the action but due to its size and position on the river, the Excelsior is a tranquil oasis from the crowds. You will not receive better, more attentive service anywhere. Some historic luxe hotels like this can feel like museums, or worse, like you’ve stepped into an overpriced boutique where the staff is judging you. Not here. The staff are without exception friendly, open, and welcoming. (The St Regis is across the courtyard from the Excelsior, in case you’re comparing locations - I think the Excelsior provides the same level of luxury but with what I suspect is a great deal more acknowledgment of Bonvoy elite status.) Breakfast was a treat and the rooftop restaurant is gorgeous. I am in love with this hotel and can’t wait to return.

We stayed at the Excelsior hotel for four nights in late April/early May. The hotel is located right on the banks of the river Arno, directly across a small square from the St Regis hotel. Our room was a large king room with small balcony overlooking the river, on the second floor. The view back towards Florence and Ponte Vecchio was amazing. The balcony is not wide enough for the chairs that are in the room, however, at a push, you can put the chair in, half out and it works well. I delete a couple of bistro chairs and a table would make it perfect for morning coffee. The room was very large and had ample space for all of our luggage. The bathroom was a good size with a large tub and shower over. The bed was medium soft and very comfortable. The air-conditioning in the room worked very well. We did not dine in the hotel, however, we had breakfast delivered for room service a few times. The menu choices are fine and service was efficient. We did spend a few hours on the rooftop Terrace. It has some great views over Florence and it’s an ideal sport for some tapas and cocktails. In terms of location, it is less than a 10 minute walk to each of Ponte Vecchio, Academia, and Uffizi Gallery. The Duomo sits in between those three. That are plenty of restaurants and cafés nearby. The main shopping area is also less than 10 minutes. On the opposite bank of the river is the more authentic part of Florence where there are many many street cafés, restaurants, and gelato shops. Overall, the Excelsior is a great place to stay in Florence. Would definitely recommend it and would come back again.