The Excelsior, a Luxury Collection Hotel, Florence

My daughter and I recently stayed at The Excelsior, a Luxury Collection Hotel, Florence, and while the hotel itself is beautiful, what really made the stay stand out was Massimo Parlanti, the Hospitality Ambassador. We attended the Fashion Week reception, and from the moment we walked in, Massimo set the tone. He is a rare gem combining warmth, professionalism, and genuine care for his guests. He was personally involved in making sure everything went smoothly for us from the moment we walked in, he introduced us to a local artisan, Zia Caterina, and a number of other guests. He truly is an ambassador! He greeted us by name, asked about the reason for our trip, and made us feel welcome right away. Throughout our stay, he was present and approachable, always checking in without ever feeling intrusive. His knowledge of the property's history, his eloquence brought the property to life. We had a few special requests during our stay, and he handled all of them quickly and with a true “nothing is too much trouble” attitude. Things that could have turned into small annoyances were taken care of so smoothly that they became non-issues. What impressed me most, though, was his genuine kindness and clear passion for what he does. It’s obvious he cares about both the guests and his team, and that energy really lifts the whole atmosphere of the hotel. The Excelsior is already a stunning place in a wonderful city, but Massimo—especially in his role as Hospitality Ambassador—is what gives it real character and heart. Because of Massimo Parlanti’s outstanding hospitality and leadership, I wouldn’t hesitate to stay at The Excelsior again on my next visit to Florence, and I’ll definitely be recommending it to friends and colleagues. He is a real asset to the hotel and to the Luxury Collection brand. Finally, my gratitude to the entire staff, Stephanie, the concierge and front desk team, BRAVO y Grazie Mille Sandra Chehab

Exceptional property located on the Arno in a perfect location. Among the nicest hotels we have stayed in, ever. Impeccable service. Ridiculously beautiful views. Every element of this historic hotel is extraordinary and fit for royalty.

Leonardo Concierge provided an exceptional service that truly made our evening special. He personally accompanied us to the Cosimo Restaurant on the rooftop and helped us choose a beautiful, romantic table for dinner, perfect for my wife and me. Throughout the experience, Leonardo was extremely professional, attentive, and genuinely kind. His attention to detail and warm attitude made us feel very well taken care of, not just for the dinner but also for other services he assisted us with. Thanks to him, the evening was seamless, relaxing, and unforgettable.

The Excelsior Luxury Collection Hotel is the perfect Hotel you can find and stay in Florence, Italy. It is also has a perfect overlooking view by the river. I would like to highlight my review to thank Beatrice for giving us this breathtaking view, as well as Nicko (don’t remember his name but he has a trainee badge, young guy, polite and very professional) who escorted us to our room and explained all the facilities, amenities in the Hotel. And also, would like to thank Virginia, because she found out the it was me and my wife’s 27th Anniversary. That day, we received a very nice bottled of Sparkling Wine. Much appreciated VirginiaThank you so much for the thoughtful gift of sparkling wine. Enjoying it while admiring the stunning view made the experience even more special. We truly appreciate your generosity!

We had a wonderful 7 day stay. Everything from start to finish was perfect. Our Marriott Titanium status was valued and we were fortunate to receive a nice upgrade since there were rooms available as well as breakfast. The breakfast was one of the best I have had and included an omelette/egg station as well as juices, breads, pastries, cheese, yogurt. etc. The staff were very friendly and helpful and passionate about their jobs. The view from the top floor bar/restaurant was impressive. Our first day we went up just to get the view and one of the staff pointed out the various landmarks in the city. The location worked out very well and we enjoyed the walk to various restaurants and attractions. If needed, there was always a taxi waiting out front. The fitness center was open 24 hours which was appreciated.