Hotel Helvetia & Bristol

This was the highlight of our trip to Europe. Not only is this a beautiful, historic hotel, service was outstanding, the location is top-notch and we had the best time here. The suites are absolutely gorgeous and well decorated. The staff was outstanding and prepared with great restaurant recommendations which proved really useful. The cherry on top of the cake was definitely the Spa. The roman baths are absolutely amazing and swimming on a pool located just above ruins from the middle ages is something I would never imagine in my wildest dreams. Breakfast was really good and the hotel has an amazing bar with friendly staff. Really good! Would recommend this to anyone coming to Florence looking to spend a little bit more in order to have an unforgettable experience.

I feel the staff is Curt and perfunctory. My son has allergies and they are less than accommodating telling us we ordered lunch too early in the day (it was 12noon and lunch started at 12:30pm) and they cook their French fries in peanut oil (he’s allergic to peanuts ) The laundry was $800 plus dollars to have a few Lived laundered and dry cleaned We took it all back and only sent out underwear and socks to wash (we’ve been traveling all over for 2 weeks) and it was $358????!!! For one sweatsuit one pair of pjs and underwear They called back for a discount after my shock and disbelief (we’ve could go buy all new ) and it was still $175 …….forsake underwear and socks The lighting systems and outlets require a degree in technology and there is zero view I do not recommend Not detail oriented Leaves items off room service Difficult to understand them

This property is sheer historical opulence. My stay was faultless ~ perfecto! Perfectly positioned and within easy walking distance to cafes, bars and restaurants and of course, walking distance to every cultural stop and must see in Florence. Quiet, refined, well appointed and pristinely maintained. The staff were all courteous, kind and extremely obliging and very generous with their time. I would highly recommend that you stay here rather than anywhere else when visiting Florence, I know that I most definitely will.

The Bristol is perfectly situated near everything in Florence. The rooms are beautiful and comfortable and Cibreo providing food in the lobby is a huge plus as all the dishes and drinks are delicious. The staff is so gracious and professional they all go out of their way to provide guests the best hospitality. The spa is not to be missed, we had wonderful massages and the Roman baths were a lot of fun and very relaxing after long days of sight seeing.

After the past few days, the Helvetia & Bristol will always have a special place in our hearts. Not only did we celebrate a birthday there, but I also proposed to my fiancée. The entire planning of these surprises went very quickly and smoothly. Everything was arranged in no time. Transportation from the airport to the hotel was organized for us, and we were warmly welcomed upon arrival. The surprises were kept secret, so my fiancée had no idea. Everything else went perfectly as well. The room was beautifully decorated with flowers, candles and other small arrangements. The hotel itself is a dream. It combines the charm of Florence with modernity. The entire staff, especially Desilda, is extremely courteous, friendly, attentive, and helpful. Every request was immediately addressed and resolved. A more central location is not possible; everything is within walking distance. Food and drinks were also awesome. Nothing to complain about and you get everything you want. In summary, we can only recommend the Helvetia & Bristol to anyone who wants to spend their vacation there, but especially to those who want to celebrate a special moment.