One should note that this is a leading hotels of the world hotel. In our experience LHW hotels have always offered exceptional service and cozy accommodations. Our time here was limited cavity that. The food was fantastic, the staff was kind and helpful. And the rooms quiet and clean. Breakfast was included and the bacon for this American was perfect. The only thing I could say is that room service was a bit lacking. If you are in Florence and wish to stay close but not in the middle of the tourists then this is the perfect hotel.

What can I say. Slightly more expensive than the average Florence hotel - but worth every penny. The best location in the city, near to everything you need to see. The staff were amazing and recommended our dinner every night (see reviews). Breakfast is lovely and the rooms are stunning.

Fabulous hotel, charming staff, and prime location for everything in the heart of Firenze. You can walk to absolutely everywhere from this perfect location. Very clean, gorgeously well appointed rooms. We so enjoyed our stay that will be returning guests.

5/5 - Beautiful hotel in the heart of the city in walking distance to everything. The rooms and the food were excellent, to top it off was the exceptional customer service from everyone at the hotel. Thank you for a great stay and all of your support in booking restaurants and providing guidance on what to see and do.

I booked the Bristol suite and paid for it in advance via guest reservation. When I checked in I got a simple room. The hotel didn’t want to take responsibility for the problem. Only after strong complaints from me did they give me a better room but not the suit I booked. I got a room on the top floor under the roof with view blocked by the roofs of the houses around. No excuses given by Helvetia & Bristol, nor Starhotels I won’t book with them anymore!