Hotel Helvetia & Bristol

We happened to walk by the hotel. We sat inside, a beautiful room, and a beautiful hotel! lunch was absolutely superb. Very very friendly staff !! Our server Ornelo , was especially delightful and attentive. If you want to get away from the crowds and enjoy a relaxing lunch, this is one of those places!

From check in to check out the hotel was amazing! We had emailed the concierge ahead of time for dinner reservations and special trip plans. All was done without issue. He was really helpful and had great suggestions. The location is great. Really can walk to every location. The staff was incredible. They are all very friendly and helpful. Usually can give a shout out to a single person who went above and beyond but the whole staff were incredible across the board! The rooms were great. Truly wonderful stay! Highest recommendations!

This was the highlight of our trip to Europe. Not only is this a beautiful, historic hotel, service was outstanding, the location is top-notch and we had the best time here. The suites are absolutely gorgeous and well decorated. The staff was outstanding and prepared with great restaurant recommendations which proved really useful. The cherry on top of the cake was definitely the Spa. The roman baths are absolutely amazing and swimming on a pool located just above ruins from the middle ages is something I would never imagine in my wildest dreams. Breakfast was really good and the hotel has an amazing bar with friendly staff. Really good! Would recommend this to anyone coming to Florence looking to spend a little bit more in order to have an unforgettable experience.

I feel the staff is Curt and perfunctory. My son has allergies and they are less than accommodating telling us we ordered lunch too early in the day (it was 12noon and lunch started at 12:30pm) and they cook their French fries in peanut oil (he’s allergic to peanuts ) The laundry was $800 plus dollars to have a few Lived laundered and dry cleaned We took it all back and only sent out underwear and socks to wash (we’ve been traveling all over for 2 weeks) and it was $358????!!! For one sweatsuit one pair of pjs and underwear They called back for a discount after my shock and disbelief (we’ve could go buy all new ) and it was still $175 …….forsake underwear and socks The lighting systems and outlets require a degree in technology and there is zero view I do not recommend Not detail oriented Leaves items off room service Difficult to understand them

This property is sheer historical opulence. My stay was faultless ~ perfecto! Perfectly positioned and within easy walking distance to cafes, bars and restaurants and of course, walking distance to every cultural stop and must see in Florence. Quiet, refined, well appointed and pristinely maintained. The staff were all courteous, kind and extremely obliging and very generous with their time. I would highly recommend that you stay here rather than anywhere else when visiting Florence, I know that I most definitely will.