Portrait Firenze

Our recent stay at The Portrait was 10/10. We worked closely with our travel advisor on choosing a 5 star hotel and it was hard because Florence offers many that sound wonderful but the Portrait kept popping up for us and we are really glad we chose it. From the warm welcome by all staff to the beautiful suite (double balcony with unobstructed views of the Ponte Vecchio to the left and a beautiful sunset to the right), chef’s kiss. We could be part of the action or simply close the door for quiet. We watched Florence wake up, get busy, and then quiet again. There was also a beautiful welcome for our anniversary. We communicated through WhatsApp and the whole team was very responsive to our questions/inquiries. And, each time we left and returned, we were greeted with smiles and positive energy. Every time. We loved the style & aesthetics of the hotel and great location to walk everywhere. Yes, we would return!

We had a delightful stay at this beautiful and immaculate property in Florence. Service was friendly and outstanding. Location was central to everything. Would not hesitate to stay here again.

All of the staff were extremely helpful giving suggestions and making reservations. Always with a positive attitude and with a smile. Our suite was magnificent. The attention to detail was very apparent. We look forward to coming back.

Great experience at the Portrait Firenze. Our room was great and so was the location, walking distance to all the museums and shopping. We loved just sitting outside at the restaurant and people watch. The staff was amazing, so friendly and service oriented. Would stay there again for sure.

Portrait Firenze was the standout of our entire Florence stay. From check-in to check-out, the staff anticipated needs before we even asked — small, thoughtful touches that made the whole experience feel genuinely personal rather than scripted. Every request was handled with real care and attention to detail, the kind you rarely find even at other high-end properties. If you're choosing where to stay in Florence, this is an easy, enthusiastic recommendation — the service alone makes it worth it.