Relais Santa Croce

Our stay at Palazzo Firenze by Baglioni Hotels & Resorts was absolutely exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected. Every member of the staff—check-in, doormen/porters, restaurant team, room service, and housekeeping—was outstanding. Everyone was incredibly friendly, welcoming, and always had a genuine smile, which made our stay that much more enjoyable. One small adjustment for us was learning that Italian hotels typically don’t provide irons or ironing boards in the room, but that’s more of a cultural difference than a drawback. The interior layout of the hotel is a bit unique and can feel slightly confusing at first, but once we got familiar with it, it added to the charm of the property. If you’re sensitive to noise, I would recommend bringing earplugs. This isn’t something the hotel can control, but there was consistent late-night street noise that could be heard from outside. The location is excellent—within about a 15-minute walk to major attractions like the Florence Cathedral. With the narrow one-way streets in the area, walking is often quicker and more convenient than taking a taxi. Overall, Baglioni did not disappoint. We would absolutely stay here again and highly recommend it to anyone visiting Florence.

Palazzo Firenze By Baglioni Hotels & Resorts Florence The WORST HOTEL EVER! 1038001122 Not a 5 star hotel! A 3 star at best. Rooms are old and somewhat dirty. Upholstered furniture has stains. The dining room is small/informal with no atmosphere and the bar is a few tables off the lobby. After checking in, we tried to cancel the remaining 4 nights and were told because we cancelled the next night 1 hour late we had to pay the cancellation fee. Then they refused to credit our card for any refund but instead want specific bank information. Once they receive that info they indicated it would take 15-21 days to refund our money. We were told upon leaving that they are closing the hotel in the winter to completely refurbish the hotel with all new furniture, etc! Traveler be WARNED, DO NOT STAY HERE! - EVEN AFTER ANY RENOVATION! This is a TERRIBLE COMPANY that doesn’t care about you but only your money.

Loved Palazzo Firenze, with its intimate accommodations, quiet footpath to the hotel, great common areas and simple but filling breakfasts. Would recommend as centrally located to everything, but not in the heart of the action... hence, great night sleeps and personalized attention.

Palazzo Firenze by Baglioni is a fantastic hotel in a great location in Florence. The staff is wonderful and helpful. The service level and food is great. We would stay again and I highly recommend this property.

the hotel is very close to the good area, however the street itself that it is on, can be at night a tad uncomfortable for a lone traveler. the hotel front doors get locked at midnight. that being said the service is very friendly. the rooms are very nice. there is a bar in the hotel however no shops or real lobby. it serves the purpose well for a nice place to sleep but not much of a vibe.