Relais Santa Croce

We stayed at Palazzo Firenze with my family of 5 including 3 adult kids. This property is a hidden gem - it’s only 24 rooms and it feels like a private residence with the grand common spaces, beautiful fresco art and decor, and personalized service. We booked a double and triple room and were very impressed with how large and comfortable the rooms were - and they have Acqua di Parma bath products very nice! The common spaces are lovely and very historic, breakfast was well done with both self serve items and cooked to order eggs, waffles, crepes, etc. There is a restaurant and bar on the lobby level, and a Michelin 3 star restaurant on the entry level that is one of the best restaurants in Florence. We lived there location of the property on a quiet side street but only steps to the Piazza Santa Croce and a 5-10 min walk to all the top sights in Florence. Best part of the stay for us was the friendly staff and personalized service - they knew us and welcomed us home with friendly faces every day of our stay. Highly recommend this luxe property.

Fabulous location very close to the Duomo, Piazza Della Signoria and more. Very warm welcome, great attentiveness to service and excellent breakfast. Shout out to Filippo who manned the front desk most of the our visit - he took special care and helped us with multiple things. And secondly to Daniel who attended to us at breakfast for 3 days. Excellent deluxe room, great bedding and incredibly convenient. Not one thing short.

Stellar hotel. Superb breakfast, great rooms, staff excellent. Great location for walking tours. The check in was very personalized, just a wonderful hotel.! Very tasteful decor. The staff we interacted with were all top notch. Very nice people.

Beautiful decor but poor functionality. I was unable to set the AC below 18 degrees Celsius. The staff told me this was a law - that was wrong. The temperature in my room never went below 19 and, therefore, I was not able to sleep well. The shower was impossible- complicated and I could never get it to work properly. My own pet peeve is when they put the shampoo, conditioner and shower gel in the same containers and labeled in type so small, it is impossible to read without glasses. The sink drained slowly. We were a group who started early on some days but the hotel refused to open the breakfast area ( or provide room service) before 7.30 am. Not accessible - steps into the lobby and no ramp. I was glad to leave.

High-end hotel with wonderful staff - very friendly and accommodating. However, rooms had no comfortable seating areas - basically a bench in front of bed and stiff chair. The bathroom was spacious, however, the shower was smaller than normal - effectively an uncomfortable, small shower, not well lit and very dated. For the money that was paid, expected more from the room. If staying in Florence again, would seek another hotel (other than pleasant service, no reason to choose hotel) and perhaps closer to the Uffizi Galleries area.