Sina Villa Medici, Autograph Collection

We booked a 7-night stay at Sina Villa Medici but ultimately checked out after just 3 nights. From the start, the service was excellent. The staff were incredibly welcoming, helpful, and attentive—assisting with everything from reservations and taxis to thoughtful local recommendations. Harry’s Bar served fantastic cocktails in a classy atmosphere, and the staff there were equally attentive. Breakfast was fresh and tasty, though the buffet remained the same each day, which became repetitive over time. As Marriott Platinum members, we were informed at check-in that we had been upgraded to a junior suite. While appreciated, we originally booked a room with a terrace, and the upgraded room did not have one. When I asked, the staff explained the suite offered more space but no outdoor area. The room was located on the second floor and overlooked the hotel’s interior atrium. Unfortunately, the view was rather sad and uninspiring—not what we’d hoped for in a city as beautiful as Florence. The suite had two bathrooms, one of which was handicap-accessible. However, the accessible shower lacked a curtain or enclosure, making it unusable without flooding the bathroom. As a result, I used the regular shower, which was quite cramped—especially for someone of larger build. I had to open the shower door just to wash my lower body, which made for an awkward and uncomfortable experience. The most significant issue, though, was the bed. It was overly firm and not conducive to restful sleep. I inquired about switching rooms, and the staff were more than willing to assist, but I was informed that the beds throughout the hotel were similarly firm. Given the importance of sleep—especially on vacation—we made the decision to move to a different property. Would I stay again? Probably not. While the service and staff were outstanding, the lack of comfort in the room—especially the bed and overall design—did not meet the standard we expect from a 5-star hotel. For future visits to Florence, I would choose a hotel that places a greater emphasis on guest comfort and restful accommodations.

The location smelled a bit of sewage which was disappointing. The stay was average overall and the property while clean is in need of updating to keep in line with other standards set by Bonvoy Autograph properties. Pretty basic stay when compared to the other Autograph's stays on this trip.

We chose this hotel in part because of its close proximity to the train station, as we had day trips planned. It worked very well for that purpose, but was also a perfect choice for its comfort. It had the charms of an older hotel (see photo of room key), but updated to today's standards. Our room was large and nicely furnished, with a balcony that overlooked the pool. The bath had large counter space with two sinks. The staff were all super welcoming, friendly and helpful. And, the breakfast was incredible with great choices that included an assortment of gluten-free options. We would stay here again without considering other options.

Wonderful location & magnificent service by everyone we crossed paths with. Easy walking distance to all main tourist areas. Great in-house restaurant & nice adequate gym. Concierge Paolo (Elvis) is the absolute best. He takes pride in being able to meet the needs of every guest's request, from taxi cab service to dinner reservations you'll be in good, reliable hands. Harry's Bar is an absolute must! Bartenders/Servers Lapo & Simone are highly skilled, friendly & eager to share their local knowledge while engaging with visitors & guests. But by far the highlight of our trip once again was the time we spent in the evenings listening to the magic of Guiseppe, their piano player. This remarkably talented master musician is like watching a butterfly play the piano with its wings. We visited 3 yrs ago & first heard him play. Our sole reason for returning to Florence was to be fortunate enough to listen to him play once again. Don't miss this once in a lifetime opportunity. He will make memories of your trip to this fascinating city & is well worth the experience.

I booked a garden view room for one night. I was quite happy when I was told that I got upgraded to a junior suite - turned out the suite has view towards the internal building / other rooms’ windows only. Got a second bathroom and larger lounge area - so we didn’t complain. Shower was fine. Facilities were standard. Nothing luxurious though as compared with other five star hotels we’ve stayed in our Italy trip. Here comes the worst part of our stay - the suite has A LOT OF HUGE MOSQUITOS. Luckily I didn’t attract them at all because my husband’s blood type was very attractive to them - unsurprisingly, my husband didn’t sleep well. He killed at least half a dozen of mosquitos while I was asleep. He even killed one before we left our disappointing room for check out. The mosquito was really long and I could see blood staining the wall, must be a fat mosquito 😓 Breakfast was not attractive - the worst among all five star hotels we’ve tried in Italy (we had better breakfasts in four star hotels we stayed before). With the same budget I’m sure I could have stayed in a better four star or even five star hotel