Sina Villa Medici, Autograph Collection

This is an excellent hotel in Florence. The staff from Check in, Concierge, housekeeping and the porter were fabulous. The rooms were good size and immaculate. The restaurant was a good venue from breakfast to dinner. The location is close to many sites and as we are walkers this was perfect for us. I would happily stay here again and look forward to it on future trips to Florence.

This hotel I will not visit again. I would rate it at max 4 stars. The personnel except a few characters at the reseption and at the concierge were very pleasent and helpfull. The second room offered to us was large enough to open the suitcases. Unfortunately there was a strong sewege smell in the room and in the hallway during our stay. The hotel is also some 1,5 km away from the center. So be prepared to walk a lot every day. The breakfast that was included in the room price was ok but very simple. A poridge or an omelet woul cost extra. A picture of our pyjamas after the room was tydied.

We just completed a stay the Sina Villa Medici, Autograph Collection in Firenze, Italy. We stayed one night on points and were very disappointed. First, the staff is excellent and very friendly. Second, I understand we were staying using points, but the room and the floor we were in had a very unpleasant odor and we were told no other rooms were available. Third, the shower/tub was very small which made it very difficult to shower and water would get all over the floor. Overall, a big disappointment.

My wife and I spent a week here and had an exceptional experience. Firstly, the staff was, as you'd expect, top-notch helping arrange transportation, city visits, etc. I want to especially call out their service in working with me for a surprise birthday flower arrangement. We talked through budgets, color scheme, flower types ahead of time and it was executed perfectly. We had a room on the fifth floor and it had an incredible view. The location is the perfect distance to be walkable to most of what you'd want to see (15 minute walk) while being outside the crowds The breakfast was very good and had a great selection of items. For our busy days the buffet was perfect. It is expensive but well worth it.

If you have allergies, do not stay in this hotel. I have been all throughout Italy and never experienced such extreme allergies until I arrived at this hotel. I am not sure if it was the extremely old furniture, excessive dust flying around, or mold in the walls, but my mom and I were non stop coughing, sneezing, and stuffy ever since arriving here. I have also been to Florence before and never had this experience. If I had to stay one more night I would’ve had to move somewhere else because it was unbearable. In addition, it was ridiculously hard for us to get extra waters. You only get 2 small bottles per room per day, and when we went to ask for more, it depended on the day as to whether or whether not we would get them. One day they made us go to the bar and we had to pay 7 euro per small bottle which was ridiculous. One day they sent us to the water station in the lobby, but the dispenser was ALWAYS empty. If we can’t drink from the sink, then it shouldn’t be a problem if I need more water in 90 degree weather. Finally, the hotel was not in a great area. A couple of the streets directly around felt very unsafe walking, with many sketchy people lurking outside and almost no other tourists. I have not felt unsafe like that anywhere around Europe and it was especially disappointing that it was on the streets right by our hotel. The only reason I gave 2 stars was because the breakfast was great, but otherwise I would not call this a “5 stars” hotel in the slightest.