Sina Villa Medici, Autograph Collection

My friends and I, a group of four, booked two Junior Suites for three nights in a five star hotel, Florence 「Sina villa Medici」, through a Taiwanese travel agency, for a total of six nights. We booked Junior suites because we wanted to be comfortable. However, after we had dinner together, when my friends went into their room, they noticed an unpleasant smell. Since it was late, they opened the windows and turned the air conditioning in the living room on full blast for the night. The next morning, our friends told us that there was a wooden plank nailed to the floor of their bathroom. They found it strange that such a room would be given to guests, but we continued our itinerary and did not change rooms. The serious problem occurred on the third night. We returned to our room very late from our trip. Unexpectedly, the cleaning lady had closed the windows and turned off the air conditioning in our friend's room. As a result, the entire room was filled with the stench emanating from the bathroom's septic pipes. Our friend had no choice but to open the window and bring all the luggage inside. He spent the night feeling extremely angry. Although our travel agency in Taiwan helped negotiate several times, the hotel remained adamant, only willing to refund the travel member points rather than the full amount. This was a disastrous experience for us, and I strongly advise everyone to never stay at this hotel again.

This is an excellent hotel in Florence. The staff from Check in, Concierge, housekeeping and the porter were fabulous. The rooms were good size and immaculate. The restaurant was a good venue from breakfast to dinner. The location is close to many sites and as we are walkers this was perfect for us. I would happily stay here again and look forward to it on future trips to Florence.

This hotel I will not visit again. I would rate it at max 4 stars. The personnel except a few characters at the reseption and at the concierge were very pleasent and helpfull. The second room offered to us was large enough to open the suitcases. Unfortunately there was a strong sewege smell in the room and in the hallway during our stay. The hotel is also some 1,5 km away from the center. So be prepared to walk a lot every day. The breakfast that was included in the room price was ok but very simple. A poridge or an omelet woul cost extra. A picture of our pyjamas after the room was tydied.

We just completed a stay the Sina Villa Medici, Autograph Collection in Firenze, Italy. We stayed one night on points and were very disappointed. First, the staff is excellent and very friendly. Second, I understand we were staying using points, but the room and the floor we were in had a very unpleasant odor and we were told no other rooms were available. Third, the shower/tub was very small which made it very difficult to shower and water would get all over the floor. Overall, a big disappointment.

My wife and I spent a week here and had an exceptional experience. Firstly, the staff was, as you'd expect, top-notch helping arrange transportation, city visits, etc. I want to especially call out their service in working with me for a surprise birthday flower arrangement. We talked through budgets, color scheme, flower types ahead of time and it was executed perfectly. We had a room on the fifth floor and it had an incredible view. The location is the perfect distance to be walkable to most of what you'd want to see (15 minute walk) while being outside the crowds The breakfast was very good and had a great selection of items. For our busy days the buffet was perfect. It is expensive but well worth it.