Sina Villa Medici, Autograph Collection

Wonderful location & magnificent service by everyone we crossed paths with. Easy walking distance to all main tourist areas. Great in-house restaurant & nice adequate gym. Concierge Paolo (Elvis) is the absolute best. He takes pride in being able to meet the needs of every guest's request, from taxi cab service to dinner reservations you'll be in good, reliable hands. Harry's Bar is an absolute must! Bartenders/Servers Lapo & Simone are highly skilled, friendly & eager to share their local knowledge while engaging with visitors & guests. But by far the highlight of our trip once again was the time we spent in the evenings listening to the magic of Guiseppe, their piano player. This remarkably talented master musician is like watching a butterfly play the piano with its wings. We visited 3 yrs ago & first heard him play. Our sole reason for returning to Florence was to be fortunate enough to listen to him play once again. Don't miss this once in a lifetime opportunity. He will make memories of your trip to this fascinating city & is well worth the experience.

I booked a garden view room for one night. I was quite happy when I was told that I got upgraded to a junior suite - turned out the suite has view towards the internal building / other rooms’ windows only. Got a second bathroom and larger lounge area - so we didn’t complain. Shower was fine. Facilities were standard. Nothing luxurious though as compared with other five star hotels we’ve stayed in our Italy trip. Here comes the worst part of our stay - the suite has A LOT OF HUGE MOSQUITOS. Luckily I didn’t attract them at all because my husband’s blood type was very attractive to them - unsurprisingly, my husband didn’t sleep well. He killed at least half a dozen of mosquitos while I was asleep. He even killed one before we left our disappointing room for check out. The mosquito was really long and I could see blood staining the wall, must be a fat mosquito 😓 Breakfast was not attractive - the worst among all five star hotels we’ve tried in Italy (we had better breakfasts in four star hotels we stayed before). With the same budget I’m sure I could have stayed in a better four star or even five star hotel

How I wish I could have given this place 5 stars as it is indeed a pretty boutique hotel. Unfortunately, there were major lapses in my stay which prevented me from giving them a higher rating. The rooms are very small and my upgraded premier deluxe room was barely 25 square meters. The biggest shock I got was when I found the air conditioning was not working. Worse still was the explanation given to me by the staff that they only switch it on from May onwards! We were never notified beforehand of this absurd rule or else I would have definitely stayed somewhere else. More disappointing was the fact that guest relations never responded to my emails. Such issues really marred what could have been a lovely stay for us and I will never return to this property again.

We came to Harry’s bar for lunch and a Negroni! The Negroni was fabulous the burger and the sandwich were terrible truly terrible .. the sandwich was what you would get at a road side gas station and my sons burger was boring and dry .. having said all that come here for the cocktails- my negroni was sensational!

We were pretty disappointed with our stay at this 5star hotel. The location is 20 minute walk from city center so if you want something closer this is not it. There are a lot of small shops , cafes, bakeries along the walk. The hotel itself is outdated. The bed was uncomfortable and the towel warmers didn’t work in any of the rooms we had. When we arrived after an overnight flight we had to wait for our room. Once we were in our room and tried to take a nap before further exploring they were doing construction on our floor and there was banging and drilling. They should have blocked off that area and not put people in those rooms. The positive in all this is that the staff was very pleasant and helpful. The manager Andrea changed our room to a higher floor for the next night. The staff in the restaurant for breakfast were very pleasant and accommodating. The breakfast itself was disappointing however with few choices.