The St. Regis Florence

My husband and I had a truly outstanding stay here. Our room was spotless and exactly as described. The service was out of this world on every level, with a lot of special touches along the way. Special shout out to Sylvia for going above and beyond - even arranging a table at the sister hotel's restaurant across the street and walking us over there. The breakfast was fantastic and the cafe inside the lobby was also perfect. Only slight complaint would be that the dinner menu in the Winter Garden is very light and could be expanded. Overall, an unforgettable experience that we'll measure every other hotel by going forward.

Quick coffee after long day in Florence. Waiting for group to gather before heading back to the cruise ship. Piazza d’Ognissanti was our meeting place - right where the St Regis was. Delightful staff in the cafe. Fabulous coffee. Free glass of water & lovely bathrooms. Wish I could stay li get & eat xx. Next time

Exceptional hotel! Outstanding service. Clean, quiet, comfortable rooms. Central location - easy to walk to most of the attractions.

We had a fantastic, although short, stay at this St. Regis. I think this is the best one out of the chain I've stayed at yet. The staff is beyond courteous and took care of every detail. We had a 2 bedroom 2 bath suite that was made for us to have privacy among friends. One of our friends got really ill and the hotel was immediate to the rescue. We even had tailoring service in room. Breakfast was incredible. We had everything taken cared of and handled seamlessly.

The room was very nice but I had some problems with the stuff. First, I've waited to long for my car to be picked up from the consierge team. They made a checking of the paint but I told them that the car is full insured and I just want to go in the room to rest after a busy day. They told me that the garage is not at the hotel so I need to tell them 30 minutes before so that they have time to pick it up and deliver it to me. They changed my seat position and the mirrors and I didn't expect this from such a hotel with this kind of prices. The worst impression they left me was at breakfast. When I checked in, they told me that the breakfast is included and after I've started eating someone from the stuff came to me and asked me to sign a note that I was present at the breakfast. The note was a check of 50€ for the breakfast. I explained them that it is included and I don't sign it and they cut the amount. It is very inappropriate to be desturbed when I was eating the breakfast with this situation. When I arrived at the breakfast I told them the room number. In every other hotel telling the room number it's enough but not here. Because of this experiences I will never return to this hotel chain again.