The St. Regis Florence

We had a fantastic, although short, stay at this St. Regis. I think this is the best one out of the chain I've stayed at yet. The staff is beyond courteous and took care of every detail. We had a 2 bedroom 2 bath suite that was made for us to have privacy among friends. One of our friends got really ill and the hotel was immediate to the rescue. We even had tailoring service in room. Breakfast was incredible. We had everything taken cared of and handled seamlessly.

The room was very nice but I had some problems with the stuff. First, I've waited to long for my car to be picked up from the consierge team. They made a checking of the paint but I told them that the car is full insured and I just want to go in the room to rest after a busy day. They told me that the garage is not at the hotel so I need to tell them 30 minutes before so that they have time to pick it up and deliver it to me. They changed my seat position and the mirrors and I didn't expect this from such a hotel with this kind of prices. The worst impression they left me was at breakfast. When I checked in, they told me that the breakfast is included and after I've started eating someone from the stuff came to me and asked me to sign a note that I was present at the breakfast. The note was a check of 50€ for the breakfast. I explained them that it is included and I don't sign it and they cut the amount. It is very inappropriate to be desturbed when I was eating the breakfast with this situation. When I arrived at the breakfast I told them the room number. In every other hotel telling the room number it's enough but not here. Because of this experiences I will never return to this hotel chain again.

My wife and I spent two days in Florence during our honeymoon trip to Italy, and staying at the St Regis was definitely one of the highlights of our trip! Upon arriving we learned we had been upgraded to a beautiful suite with balconies overlooking the river. The room was spectacular, and the entire hotel is absolutely gorgeous. The service by the entire staff was impeccable. When they learned that we were on our honeymoon, we came back from dinner the first night and found the staff had left a bottle of champagne and a bowl of delicious chocolates in our room with a note of congratulations! My wife asked if we could buy a box of the chocolates to take home, and as we were leaving a member of the butler staff met us at our cab with a complementary box they had prepared for us! I truly can't say enough about the incredible service by the entire staff. We hope to return to Florence one day, and if we do we will absolutely be staying at the St Regis again.

Absolutely wonderful property, which like a robust brucellosis seems to improve with age. From check in to check out - a true luxury experience. Staff is wonderful and attentive, the morning breakfast offerings were splendid and the concierge is second to none. Mergers, points and cost cutting have greatly diminished the luxury experience at many properties, however, the St. Regis - Florence continues to shine brightly and offer old world hospitality.

We stayed at the St Regis in Florence for 4 nights. Fabulous location. Close to everything, and the location on the Arno is very picturesque, especially if you get accomodations that face it. We were upgraded to a corner Junior Suite with stunning views. Very spacious. Well appointed. However our first night we were in a deluxe room that was very tight with a ridiculous closet that fit next to nothing with a bathroom that really needed a renovation. I mention this, because aside from space, the bathrooms (there were multiple) in the Junior Suite were much newer in my opinion. Separate tub/shower. So I think the rooms vary dramatically. However the one issue we noticed in both rooms were gnats/mosquitoes flying around. The deluxe room had some. Didn’t take too much notice. But they were definitely present. On the other hand, in the junior suite on the second night, we came home from dinner on our first night and there was an infestation around the bedside lamps and on the walls on either side between the headboard the the lights. It was vile. Took towels to literally try and kill as many as we could. We had never opened the windows at all. There is a card placed by the windows mentioning to be wary of doing so because of the proximity to the river. However, we never opened a single window. We addressed the situation to the front desk manager the next morning, and to be honest, she seemed pretty unfazed. Which leads me to believe, I am not the first to mention this. More aggressive extermination procedures should really be in place to prevent this kind of guest experience. We were told that the room was being thoroughly cleaned and when we returned at the end of the day, we noticed citronella plug ins by the lights. Thankfully, no more issues with insects. Aside from this, the service was very good across the board. The concierge was excellent. Breakfast was great. Overall still a great choice.