The Excelsior, a Luxury Collection Hotel, Florence

We came here mid August 2025 on our honeymoon for a 5 night stay. The hotel and room were exceptional. Delicious breakfast, awesome restaurant & rooftop bar, and great amenities. But the service was what really stood out to us. My husband’s luggage was stuck at the London airport for all 5 days of our trip. The concierge was actively working with us to get information about the bag, and get it sent over immediately. They worked tirelessly with calls, emails, etc to airport staff. Our very last day we were checking out, headed to our train to Rome and the concierge notified us the bag had finally touched down in Florence, and they were able to get it on an immediate taxi over. We got the bag and made our train to Rome with the help of all the staff. Special thanks to Andrea and Nico who were a huge help to us. All the staff is extremely professional, friendly, and they really care about making your stay exceptional. They turned our stresses into laughs and we will never forget the kindness the whole Excelsior team showed us during our special stay. I would choose the Excelsior every time when we return to Florence. Much love from the USA!

Quite simply a fabulous lunch. An amazing rooftop experience in Florence.what a beautiful restaurant!!! Food was so delicious. The service was exceptional. Greeted by a charming Jessica and kudos to Ava for taking care of us. Plus to all of the staff for super attentiveness. Can’t wait to return.

I had a wonderful stay at the newly rebranded Excelsior, a Luxury Collection Hotel, in Florence. Although there was a change to my itinerary and the reservation was modified at a reasonably late time, the staff on the property went above and beyond to accommodate me during the busy summer travel period, despite the hotel being at high occupancy. I wish to extend a heartfelt recognition and thanks to Ilatia, who was so warm and offered assistance at great length to ensure the stay was a comfortable and memorable one. The property is a historic building with a rich history, and a refined and up-to-date interior that preserves its legacy. The staff explained during check-in that the hotel has hosted many distinguished guests over the years, including celebrities. The guest room allocated was on the top floor and came with a lovely private terrace, featuring plenty of outdoor seating and a fantastic view of Florence and the Arno River. Overall, I was very impressed with the hotel's service, amenities, and location, which is within a short walk of all major sights and restaurants. I highly recommend this property and look forward to returning next time I visit Florence.

Absolutely fantastic grand hotel along the Arno River in Florence. Never more than a 15 minute walk from anything, spectacular service, and updated public areas to give the hotel a nice mix of classic and modern. The concierge was fantastic - Andrea helped us get tickets to the Duomo when a misunderstanding deep-sixed our scheduled tour, despite the fact that it was impossible. And don’t miss the newly renovated rooftop bar/restaurant for a spectacular sunset. Not even remotely affordable at full rate, but part of the Marriott family of hotels, so deals (relatively speaking) are occasionally possible, and no matter what you definitely get value for your money. A real winner!

Pros: -Location; close to restaurants and shopping but quiet -Rooftop; AMAZING views of the river, Duomo and all of Florence for breakfast or dinner -Marriott property -Exceptional and diverse staff -Not far from train station; there is a cab line just as you exit the station or hotel can arrange a car where the driver will wait for you inside the train station with your name of a sign Cons: -Downstairs bar being renovated; currently not open. Will be beautiful when finished -No coffee machine in room (During this trip, I stayed at 3 other properties (Four Seasons, Castiglione Del Bosco, and a property in Sirmione) and this was the only hotel with no machine in the room) -No door separating toilet from rest of the bathroom -No outside pool