Conrad Fort Lauderdale Beach

Our stay, for the most part, was a 5/5. The hotel is clean, the lobby is lovely, and what really stands out is the genuine hospitality. We were only there a few days, but staff began greeting us by name. They were particularly kind to my children. The one bedroom suite is a fantastic option for a family of 4. The location can't be beat. One warning is that the staff at Takato (the breakfast option) and the staff handling the beach are clearly not part of the Hilton team and it shows. After such over the top hospitality, average service at breakfast and on the beach was sort of jarring. Again, just a heads up. I want to again reiterate the above and beyond service while we were there, and you could tell from how happy all the guests were that this extended to all those who were staying there. However, despite confirming prior to and upon arrival that we had booked under Hilton for Luxury/Impresario, and having these benefits outlined in detail by the front desk (including a welcome room upgrade), they were not reflected on our bill. Mistakes happen. I followed the advice in the email to text the front desk. I was then put in a "loop" with an AI agent that just kept asking how it could help despite what I said. I then tried the app (also in the directions in the email) and was put in the same AI loop. I then was connected to an agent who told me it would be 5-7 business days before the refund would process. I was told this is the turnaround on electronic payments. Of course, I've had refunds in stores, other hotels, and restaurants all post within 24 hours. Truly we left Conrad singing its praises, but I do find it disappointing that following their directions to fix an error on their end basically got me nowhere to begin with, and then when I did get someone, I find out I'll need to continue to monitor my card for up to 2 weeks. I wish I could do 4.5/5 but since that is not an option, I'll stick with a 5 because of the service while on the property. I do wish that management would consider that when "they" make an error, it really should be as easy on the customer as possible to fix it. And an apology for making the error in the first place would have been well received, but it was never given.

We stayed here for 3 nights and absolutely loved the whole experience. We had a large Junior Suite with King Bed, separate large living area with a TV there and opposite the bed. The unit also had a kitchen and the bathroom was large with two sinks and a beautiful marble soaking tub and large walk in shower. Balcony had views of the ocean and the inter-coastal beautiful sunrise and sunset views. Shoutout to Adam at the beach for terrific beach drinks and food service. Service from the front desk to Michael at Concierge to the 6th floor pool bar was all excellent. We also dined at Takato and Vitolo and both were excellent. Took advantage of the bike rental and road into the Hugh Birch Taylor Park and also visited the Bonnet House both well worth visiting. Overall this is a great upscale option with plenty of restaurants and bars to walk to but far from the Spring Break crowds.

Not bad at all - staff very welcoming on arrival and at reception. A well situated hotel overlooking over the beach, rooms are clean but a little dated. Loved the bar staff and breakfast staff. Unfortunately, we visited on valentine/bank holiday weekend, so very busy - I can never understand when residents are unable to book a table to eat in the hotel - all weekend we struggled to find somewhere to eat out! However, enjoyed the short stay, thanks, loved it. My only major gripe, I asked for two tea bags at breakfast (the tea is so weak), so I was charged an extra $8, really $8 for a tea bag!!!! Bad!

Location: the hotel is right across from the beach, and close to many good eateries. Service: When we arrived after 11 pm, there was no bell service. We had a hard time with the little kids but managed to get to our rooms since it’s a small hotel. Not a big deal. But it didn’t stop us from enjoying the other excellent services. The beach service was great with Adam who was super friendly and helpful! It felt like he truly loved his job and tried his best. The pool service was also top notched! This is definitely one of the best pool/beach services that we have ever experienced in any 5-star hotel. Even the housekeeper did a great job of cleaning out 2 rooms. Food: definitely try the Japanese restaurant, it was our highlight in terms of fresh and delicious sushi. The Italian restaurant in the hotel also has amazing service and the food was decent, worth a try if you don’t want to go anywhere :). Overall, we will definitely come back!

Amazing customer service!! After reading all the bad reviews about customer service I was prepared to be disappointed when it came to check in. We finally arrived to a hotel with no power. Not their fault but not what you want with your vacation. No power meant no toilet no shower no making our dinner reservations in time. Little stuff. But as annoying as that could be the whole staff went overboard to be so kind and courteous and make us feel like they were really doing everything they could to make our stay better. From checking in to getting back to the room when it was ready to making us feel like we were really a Hilton member. Thank you. Kudos to a hotel brand that actually cares. Former Hyatt member now a proud Hilton member. We've only been here one day and I would recommend this place 100% and cant wait to come back!