Conrad Fort Lauderdale Beach

I won’t be returning to the Conrad Fort Lauderdale. I booked this stay through Amex Fine Hotels + Resorts and have Hilton Gold status, so I expected a premium experience. Unfortunately, this hotel didn’t deliver the level of service or hospitality I associate with a luxury property. The customer service started off poorly with the chat feature, which was unhelpful. At the front desk, the experience wasn’t much better. Over the course of four days, I walked through the lobby numerous times and was only greeted or acknowledged once. Hospitality should be consistent, not the exception. To make matters worse, our room was assigned directly next to the elevator. Every time it ran, I could hear it from the bedroom, making it difficult to get a peaceful night’s sleep. For a hotel at this price point, room placement and noise should be considered. When I inquired about an upgrade, I was offered what was described as an upgrade from my One-Bedroom Partial Ocean View Suite to a Junior Suite overlooking the pool. Giving up a separate bedroom is not an upgrade. It was disappointing, especially considering I booked through Amex Fine Hotels + Resorts and have Hilton Gold status. Breakfast service was inconsistent. While one morning we were warmly welcomed, the other experiences were forgettable. On one morning, despite there being plenty of available tables, the host seated us under a fan that wasn’t working. It was so warm that I could barely enjoy my breakfast, and it was frustrating given that other seating was available. I’ve had much better experiences at JW Marriott properties, where the service feels warm, attentive, and genuinely guest-focused. That’s the level of hospitality I expected here, but it was missing throughout our stay. The location is excellent, but a great location doesn’t make up for an underwhelming guest experience. For me, luxury is defined by exceptional service and thoughtful hospitality, and this stay simply didn’t meet that standard. I won’t be returning.

Sadly we are leaving tomorrow to continue our holiday in Orlando, I wish we booked longer here. We stayed 3 nights, arriving at 9.30am to a lovely welcome and our room being available already! All staff are so lovely, our room was great, we booked a wrap around balcony 1 bed apartment with kitchen, so spacious for the 3 of us. My daughter on the sofa bed but still plenty or room, pool area lovely and a really lively adult vibe with tunes, house keeping superb, Japanese Restaurant a highlight, we will be back, thank you Conrad!

We stayed here the day before our cruise and definitely want to go back for vacation. Outside of a 5 star hotel I stayed at in Dubai, the Conrad had the nicest bathroom I've experienced, with a separate shower and beautiful deep marble tub. The kitchen with a refrigerator, microwave, sink and included dishes was amazing to have, especially with a toddler. Everyone was super helpful and attentive, especially Roli, the concierge. We ordered the teriyaki salmon, branzino, and miso cookie through room service, and everything was really, really delicious. It's located directly across the beach which we loved. The hotel smelled amazing, I love when a building uses scented filters- huge bonus for me. Side note, we got a crib for our room and it came with baby toiletries, appreciate the attention to detail!

We've been staying here for years. The front desk staff and valet attendants are professional, and check-in process easy. However, those encounters are where the positives stopped. This visit was the first time I wished I'd made a different choice. The hotel has gone down from where it was from a maintenance perspective. Broken floor tiles in room and on the pool deck, dirty pool, outdoor shower was gone, broken pool umbrellas, thin pool cushions, broken lock on room door and sliding door, broken ice machine on our floor, inability to open sliding door to our poolside room - which was the purpose of getting that room in particular. (all documented). In addition, people now travel with multi devices which need to be charged. There is a lack of outlets available in nightstands, lamps, etc. They do exist, just not as many as other properties. Another item to note is the signature hotel scent. While I loved how it made the lobby experience feel elevated, the same Mojave Ghost scent soap in the room for handwashing is seriously strong and masculine. I ended up using the Palmolive dish soap for handwashing. I suggest something clean and lighter in scent, especially if you're sensitive to smell(s). One caveat to note: Reserving a poolside room does not guarantee that you will have a poolside lounger. The chairs and table come with the room, but not the loungers directly outside of your room. So while at first glance you think you have your own little oasis, there may be others hanging out in front of your poolside room. To get to the pool, you have to ask to be excused to slip by them and then hope for a pool lounger. Update: I received survey request from the hotel which I'm guessing is pretty standard. I shared almost the same info in the survey and received a response from the "Assistant Front of House Manager". It was a kind apology for our experience, and that they were going to work on the outlined issues in house. This is very nice to know that the next person may benefit from the survey, especially since we aren't planning on returning. However, what does that mean to the people who had the same or similar experiences? Because there were others that we spoke to who said much of the same, unprompted. It means all of YOU may benefit. Great! So the question you should be asking yourselves is what is really the benefit of being a member? And if you're not a member, what do you gain? They offered us absolutely NOTHING...not a free night, extra points, etc. This tells me that they can give you whatever experience they want, and in return give you the most sincere apology, and to them, that is apology enough. So do they really care about customer retention? Here's to hoping for a better experience in the future at The Conrad. For now, I'll be next door trying the new Four Seasons - stay tuned!

We love this hotel! Great location, super clean rooms, the suite was great for my family of 6, right on the beach, and comfy beds. 5⭐️