The Ritz-Carlton, Fort Lauderdale

We booked the Ritz for a relaxing four night getaway and spent most of our time on the beach. Jordan and Ruben both provided excellent beach service. They set us up with beach chairs and towels each day with a smile. They were always pleasant and polite and readily available for anything we needed, such as bottled water or extra towels. They helped make our stay more enjoyable! Thank you!

Had a fantastic time here! All the perks of a luxury hotel while still feeling like you are in Florida. My room was fantastic and I had no issues at all while staying here. I’m in Florida a lot so I’ll probably come here again! I would definitely recommend.

Ah, The Ritz-Carlton – where you pay for luxury but get a haunted house experience instead. My stay started off beautifully – great room, stunning accommodations, everything you’d expect when you’re shelling out top dollar. But then came 3 AM. You know, the witching hour. My lights decided to put on a paranormal flicker show – not your average blink, but full-on “Am I in The Conjuring?” Lights on. Lights off. Lights on. Lights off. This went on for a solid hour. So there I am, wide awake, wondering if I need an exorcist or just a maintenance guy. Around 4:30 AM, maintenance finally shows up after what felt like an eternity. He spends the next 45 minutes diagnosing the issue only to conclude that the sensor is bad. The grand solution? Unscrew the lightbulb and call it a day. Classy. So now it’s 5:15 AM, I’m exhausted, irritated, and staring at the ceiling in darkness, trying to salvage a few hours of sleep before my meeting. Spoiler alert – didn’t happen. But here’s the kicker: You’d think the Ritz-Carlton would try to make it right. Maybe a late checkout? Nope. Maybe some points for a Platinum Elite member? Nah. Maybe a simple, “Hey, let’s take something off your bill since you clearly got zero sleep in your haunted room”? Absolutely not. Just an apology. Because yeah, thanks. That’s exactly what I needed after being up all night – a half-hearted apology. Because who gives a darn about an apology when you’re tired, sleepy, and running on fumes for an important meeting? Next time, I’ll just book a room in a haunted house – at least then I’ll know what to expect.

We recently stayed at The Ritz- Carlton Fort Lauderdale Hotel for our Easter weekend and had an absolutely wonderful experience. From the moment We arrived, the staff was welcoming,professional,and incredibly helpful. The check in process was smooth and efficient. Our room was spotless, spacious,and beautifully decorated with a stunning view. The bed was very comfortable and the other amenities provided like the luxurious toiletries made our stay even more enjoyable. We would like to mention Alvaro , Diego at the Burlock, Jimmy for our pool chairs and shade , Scottie the Mixologist at the pool and last but not least, Ruben who’s very polite and attentive to everybody’s needs , offering drinks or services that might be needed. Overall , The Ritz-Carlton Fort Lauderdale once more exceeded our expectations and will highly recommend this hotel to friends and anyone visiting the city.

The hotel was nice, staff was nice, however I had some issues that went unresolved. I asked on two separate occasions for a turn down service, both times I was told they will send someone immediately and both times no one show up. I had an issue with my key card, went down to the front desk to address and had to wait over 10 minutes for someone to help me, the desk was empty.