The Ritz-Carlton, Fort Lauderdale

Average property in Fort Lauderdale, not impressive, suite average at best. More like a traditional Marriott property, not a Ritz Carlton. Stanley Cup playoffs and they close the only restaurant on property at 10:00 p.m. for a system update. Just expect average if you need to stay in this area. Balconies need major paint job and update!

I was a returning guest to the Ritz Ft. Lauderdale. I was very excited to be coming back to this property because last time I was here, I was complementary upgraded into a suite. One of the perks of being a platinum or titanium Marriott member. Let’s start with my check-in process, the front desk woman was so unfriendly. Almost rude. I asked her if my room was away from the elevator and she rudely answered me…. Yes. Totally put out by that question. I went to my room only to find out that it’s right next to the elevator! I immediately start texting through the app, asking to be moved away from the elevator, but wanted to keep a high floor because of the beautiful view. The front desk manager called me back and told me they had a suite available. The same suite that I had previously been upgraded into for no cost last time I was here. He told me it would be $750 more a night to be moved there. He said he had no other rooms available on a high floor that were away from the elevator. I cannot believe he would not move me for free! My loyalty to this brand means nothing to this hotel. I will never stay here again! That was a horrible management call in the hospitality business. They have a room available for me that would make me happy but they want $750 more a night to put me there. Unbelievable! Don’t stay here if you want your Marriott perks! You will get none…..

Wonderful experience at this hotel. The staff were second to none and I enjoyed everything about this property. There was a slight hiccup with my room upon check-in however, the way in which this was handled was superior in every way. Often times the "recovery" from a customer service issue is the thing that can make a place shine the most. That was exactly the case with the front desk staff at this hotel. We had booked Club Lounge accommodations and the offerings in the lounge were all wonderful. The staff there was also attentive and were constantly working to make sure we were enjoying our stay. I will definitely look forward to a return visit to this hotel in the future.

We booked the Ritz for a relaxing four night getaway and spent most of our time on the beach. Jordan and Ruben both provided excellent beach service. They set us up with beach chairs and towels each day with a smile. They were always pleasant and polite and readily available for anything we needed, such as bottled water or extra towels. They helped make our stay more enjoyable! Thank you!

Had a fantastic time here! All the perks of a luxury hotel while still feeling like you are in Florida. My room was fantastic and I had no issues at all while staying here. I’m in Florida a lot so I’ll probably come here again! I would definitely recommend.