The Ritz-Carlton, Fort Lauderdale

The worst experience as the AC broke down within the first hour and instead of switching us out they tried to fix it which apparently was not fixable. The worst is that they charged us for this torturous experience as we are in middle of historic heatwave and not to furnish a room with AC is unconscionable. Motel would beat this hotel. Horrible hotel and I will never refer anyone to stay there. Shameful

Very overpriced hotel for the service . They add on so many extra fees without you being aware. The bill you receive when you check out is very different than what you have been charged so many hidden fees. They only have one restaurant bar and and pool grill. The staff is very bratty they look at their tips 10$ tip is not good enough for them when you valet your car ..

I fear that this hotel is falling apart… literally. 16 years old and the interior plumbing and AC ducts are complete shot! I own a condo and can tell you first hand if you rent here you’re in for a miserable experience! It’s a shame to think your staying at a “Ritz” but it turns out to be Motel 6!! I’d recommend staying at the four seasons (brand new) or the Conrad (I have not stayed at these properties but have heard good things about them.

My wife and I spent our anniversary vacation at this hotel for the second time. Excellent location on Fort Lauderdale Beach. The staff is excellent, especially when you’re lounging at the pool near the cafe having drinks and taking it easy. I’d like to especially thank Reuben, Leslie, and Jimmy for making our trip even more enjoyable. Thank you!

We had the most enjoyable six night stay at the Ritz Carlton Ft. Lauderdale, from check in to check out. We were greeted upon arrival with friendly service and faces! We met Reuben and Jimmy at the pool and received stellar service from them throughout our stay. They saved seats for us in a prime location throughout the week, always served us with a smile, and ensured we were happy and comfortable. Christina was also a great waitress- checking in on us consistently and making sure we had everything we needed. They were all personable, funny, and genuine. Every visit to the Club Lounge was a treat! We were greeted and served by Will, Alvaro, Florence, Eric, and Chris. We were offered mimosas and various mixed drinks, travel advice, and friendly conversation. Eric made one of our nights in the Club Lounge special by making his signature Divine Layered Espresso Martini. WOW, what a treat! It was fabulous to say the least. He even typed up his recipe for us, printed it out, and put them in Ritz Carlton envelopes for us to take home. He embodies the slogan of “The answer is always….YES!” We have been guests of this Ritz Carlton location for the past three summers and experience high quality customer service each time. We are looking forward to our next trip and will be back soon! Breanna Anderson and Bayleigh