W Fort Lauderdale

Raul & the staff at the front desk were exceptional & went above& beyond… Grrat hotel but even better customer service.. Highly recommend

My husband and I have been staying at the W Fort Lauderdale since it has opened 18 years ago. It is like walking into our second home the place , staff and vibe are just simply the best . Raul and Luis are our number one guys always there for any question or concerns . We refer all of our friends to our happy place 🥰❤️

Richard on the beach was absolutely the best part of my stay at the W Fort Lauderdale. Attentive, warm, and genuinely elevated the entire experience. Exceptional service. The W Fort Lauderdale also offers excellent service on the rooftop, and I loved that the same level of care extends down to the beach—don’t miss that experience.

I would skip this property, not only because you may be sleeping with roaches crawling on you, but also because the staff may ignore you when you show them proof - it’s what happened to me last week. I stayed for one night during the holidays and was given a room next to the elevators and above a public promenade at a rate of about $600 for the night. Wasn’t pleased with it, but it was late and just for one night so I chose not to mention. The next morning, I was in the glass shower and looked over to see three large cockroaches running up the wall. When i got out, I could see they were coming from behind the wooden attachment that serves as the backing behind the bed, so I quickly took a picture I packed up my things quickly and went down to discuss with the front desk, showing them the picture. The woman behind the front desk took my phone and emailed the photo to Raul, the Guest Services manager and told me that he would be in touch by the end of the day. Raul did not get in touch and my follow up emails to him have been ignored.

Beautiful hotel with an amazing view and great location… lack of room amenities and inadequate staff. Only 1-person working the desk upon check-in and check-out.