Kempinski Hotel Gravenbruch

Rooms in the same category may vary in standard depending on location - so it's worth paying attention to this when booking. A comfortable bed, heated bathroom floor, electronically controlled shower temperature and a wide selection of breakfast dishes are some of the hotel's advantages.

The property has great potential. The breakfast in the adjoining restaurant is good. We traveled on business and although we booked far in advance, one of our colleagues was placed into tiny (single twin bed) overflow room without apology or adjustment to the rates. Their response to our complaints were disingenuous and insulting - they claimed it was an upgrade. They also tried to charge more than the contracted rate for the rooms. Our receipts for the stay were to be emailed to us and we never received. As of this writing, I am still having to email and call to beg for a receipt. Not sure why this should be a problem? If you stay here - be sure to check your charges upon check out, and get a printed paper receipt. If hotel management is reading this, what's the issue? Just send our receipts!

Unfortunately, our stay never got off to a good start as we had booked two connecting rooms only to be told that there were none left! I'm not sure how that can happen as we had booked one. we were offered two rooms next to each other which were not connecting. The hotel is huge, spread out over a vast area which means, from reception to your room is at least a 5 minute walk through what can be described as a maze. The hotel is also very dated and could do with some refurbishment. Swimming pool was ok but also dated. The bar is nice and very comfortable. Restaurant was also good for dinner as well as breakfast. Unfortunately, I would not stay here again.

We were checked in by a lady who managed to stay silent during the whole process. It was New Year’s Day and it would have been nice that be greeted but seems she didn’t feel like it. Hotel is dated. Breakfast was very nice. Wellness area is dated. A very rude lady requested 50 euro for entry though I’m diamond. Went to reception to sort it out but she still insisted. It ruined my day tbh to be yelled at by a member of staff. I requested to ‘t speak with a manager but seemed I wasn’t important enough . Shame because it could be a nice place

I had a short stay here. The building is impressively situated in a park-like area, not far away from Frankfurt. The interiors are aged, but still look good, and they have a nice and large spa area. The hotel is in transition from another brand, and I had the impression that this is not handled well yet. My lake view room was on ground floor facing a hedge (behind that was the lake, I attach a photo). The park-like area seemed neglected and overgrown. There seemed to be no hhonors diamond status recognition, and the executive lounge was unmanned with dirty dishes piling up. The spa was great but the organization of the towel service seemed strange and very unconvenient. All in all, this still could be a great spa hotel close to Frankfurt, and I hope to come again when the service level has improved.