Kempinski Hotel Gravenbruch

We stayed 3 nights at the hotel. The room was so nice with a huge bed and a bigger bathroom. It was quiet and there was a nespresso mashine in the room. Everything was very clean. We had a couple of issues which were fast an efficient solved. Definately a hotel to go to. We can highly recommend it

Our stay at the Hilton Frankfurt Gravenbruch was absolutely exceptional from start to finish. The level of customer service, professionalism, and genuine warmth shown by the staff made our experience truly memorable. A special thank you to Anna and Laura at reception, who were incredibly welcoming, attentive, and always happy to help with anything we needed. Their kindness and professionalism immediately made us feel comfortable and valued as guests. The bar staff were also outstanding — friendly, engaging, and consistently provided excellent service with a smile, creating such a relaxing and enjoyable atmosphere every evening. At breakfast, Bosse and Ivana went above and beyond to ensure everything was perfect. Their attentiveness, positive energy, and care for guests truly stood out and made every morning a pleasure. And finally, a huge thank you to the main man, Sovin, whose exceptional hospitality and dedication made such a lasting impression on us. His professionalism, charisma, and genuine care for guests represent the very best of Hilton service. Thank you all for making our stay so special. We will definitely be returning and highly recommend this hotel to anyone visiting Frankfurt. Kind Regards

We booked this for our trip to Frankfurt and though it is a little way out (taxis and busses are available), it was an amazing experience. The hotel is well presented with all the mod cons, even down to being able to turn off the light switches at night that the rooms are completely dark. The hotel has beautiful restaurants and serve a wonderful breakfast. The staff are friendly and engaging and the bar is very cosy and comfortable with wide range of drinks and bar food (superb burgers). We visited in winter and the pool was closed for refurbishing which they had made us aware of before even booking, but the spa was available. Our only negative, which is not the hotel but the guests, was the smoking. We had a room with shared balcony and had the window open (as the rooms were warm) and neighbours were smoking cigars out there, not that great. We were surprised how many people were actually smoking.

Check in was great, although my Diamond status was not recognised. I was upgraded to a suite on the 3rd floor and on entry was surprised to find a few pieces of fruit, which was a lovely touch. Dinner was as expected in a Hilton, and the service was excellent! The only downside was that I was documenting my roadtrip across Europe. I asked guest relations on Friday 19 September in the evening if I could take a picture of my car infront of the hotel. I checked again on Saturday morning. Both times there was agreement. However, on positioning my car, the concierge swiftly appeared, thrusting my suitcase in my hand with a word of caution that I should not take any photographs at the hotel with my car. I asked „why?“ and was told that the hotel, „does not want any photographs on social media“. I reluctantly drove off without challenging this with the Duty Manager but was left with a sour taste. Part of the reason for choosing this site was the proximity to the Autobahn.

We stayed at this Hilton property close to Frankfurt Int airport for one night. All staff very nice, hotel is beautiful property, room was nice, clean, modern, sleeping quality was good, breakfast also quite nice, parking is plentiful, but would cost you 18 eur per night. The only minus would be executive lounge, where spread was quite poor, hotel should invest few euro more in elite members.