Steigenberger Frankfurter Hof

So Frankfurt was our launch point with much jet lag. This was the most comfortable place to acclimate to a different time zone. Upon check-in into our room, I thought the bed was not finished.... On the contrary. It was the most magnificent hotel bed experience I have had. With a tightly tucked bottom sheet (no idea HOW they did that), and 2 duvets on the king sized bed, my husband and I were each able to hog the blanket. Two showers, one to clean off the travel grime. One to awaken and refresh to a new day! Ohhh and a soak in the gorgeous tub to relax away the fatigue. Included breakfast was anything you could want. I like to start with a breakfast salad.... Check! Cheeses, breads, eggs(scrambled, fried,or boiled), meats and yoghurt ...and honey dripping from a comb to top things off! Loved the one of a kind Gucci chair in reception. Staff was friendly and accomodating. This is the kind of stay that makes you re-evaluate ones home set up! EXCELLENT!

Best hotel breakfast I have ever had . Clean rooms friendly staff

This was my second stay after a gap of several years, and what a remarkable positive transformation. From the very moment of arrival, the experience felt elevated. The bellboy welcomed me with a genuine smile, handled my luggage proactively, and had it delivered to my room immediately after I received my key card — in fact, he was already waiting at the door. A small detail, but executed perfectly, and it set the tone. Breakfast offers a great selection, and room service was consistently efficient and well presented. Later, I met friends at Oscars and was extremely impressed by both the service and the overall atmosphere — a clear step up and deserving of top scores. It is very evident that under the leadership of General Manager Herr Frank, both service quality and product standards have increased significantly. The improvement is noticeable across all touchpoints — well done, Herr Frank. My personal highlight, however, was the concierge team. I sent several pieces of luggage from different countries, and every single item was traced, coordinated, and already in place upon my arrival. I was even pre-briefed on which courier to choose — a level of foresight that truly made the difference and demonstrated outstanding professionalism. Overall, a great hotel with over 100 years of history, a true winner in a fantastic location. I will definitely be back. 👍👍👍

It is part of Amex Fine hotel so it is an upscale hotel. Spacious room and very nice furnishing. Location is super good especially if you want to be near a Christmas market. Service was excellent. Breakfast was great. I cannot find anything bad with this hotel.

The Steigenberger has several positives - a beautiful old building, spacious rooms, in a great location - but also many negatives. We needed connecting rooms to accommodate our children, and we were informed that only the older, un-renovated rooms were connecting. The updated rooms only were adjoining. Older furniture and furnishings aren’t that much of a negative in my mind. It was the attention to detail of housekeeping and maintenance that made our stay less than great. Between our 2 rooms, we only had 1 bathrobe. We wanted to wear them to the spa, but couldn’t. Between our 2 rooms, we only had 1 “do not disturb” sign, something we needed for both rooms since we had stayed out late for New Year’s Eve. Neither room had a working tablet to see the room service menu or to order. Both rooms ran out of toilet paper after our second night and we didn’t go crazy on our usage. It was just one frustration after another and will prevent us from staying there again.