Steigenberger Frankfurter Hof

The room was lovely and the visit started off just fine until the window in the bedroom would not close after being opened. After calling the front desk and notifying them of the issue they sent someone up to try to fix the window but they could not get it to close. I know these things can happen but what was most infuriating was the fact I was accused of breaking the window lock and being told I was not supposed to open the window. Nowhere on the window or near it was there a notice advising not to open the window. We ended up being moved to a different room because the window could not be kept closed as the weather was very cold and windy. There are plenty of other options in Frankfurt and I will never stay at this hotel again.

Not a great experience, arrived Christmas and everything was closed in the area so tried to eat at hotel and they were booked and didnt accommodate a table. The room iPad was broken when we arrived so we asked to fix and they said they would be back with replacement and never came back. Therefore at Christmas dinner with limited room service menu. Asked for additional blanket and was told that housekeeping was gone for Christmas so they would try and find a blanket and never did. We were going to come back again next week since this was a lay over destination and decided to cancel and book another hotel.

yes, the building is lovely however there are several 'but's'. There is disparity between the rooms, some are much bigger than others but the same price; the rooms are way overheated, too hot for a comfortable night I ended up opening the window, but was then woken really early by the noise from all the massive building works on the opposite side of the street. The bathroom itself was clean but the ledge on the shower panel over the bath was black with mould, so neither shower nor bath were used. Although we had thought breakfast was included, it wasn't, and was expensive. The plates for hot food were heavy and cold, what should have been the cooked breakfast options were barely lukewarm and looked like they had been out for some time as becoming 'shrivelled' and did not look appetising at all. Tea not easy to find, and milk even less easy to find, I had to ask 2 staff for assitance and they weren't particulary friendly or helpful.

Great atmosphere, perfect location, friendly and professional staff. BUT very difficult to operate remote control. My husband and I have at least 10 years of college between us could not get the volume up, shower is no up to the 5 stars standard. No shampoo., but shower gel and conditioner…. Hmmm I thought shampoo and shower gel are two different things

We recently spent two nights at the Steigenberger Icon Frankfurter Hof. We had booked a “Grand Deluxe Room”, which we found to be very comfortable, clean, quiet, and spacious with a large and beautiful marble bathroom. The included breakfast was very good. The hotel’s location was ideal for exploring Frankfurt’s Christmas Markets. We would happily stay here again!