Steigenberger Frankfurter Hof

This was my second stay after a gap of several years, and what a remarkable positive transformation. From the very moment of arrival, the experience felt elevated. The bellboy welcomed me with a genuine smile, handled my luggage proactively, and had it delivered to my room immediately after I received my key card — in fact, he was already waiting at the door. A small detail, but executed perfectly, and it set the tone. Breakfast offers a great selection, and room service was consistently efficient and well presented. Later, I met friends at Oscars and was extremely impressed by both the service and the overall atmosphere — a clear step up and deserving of top scores. It is very evident that under the leadership of General Manager Herr Frank, both service quality and product standards have increased significantly. The improvement is noticeable across all touchpoints — well done, Herr Frank. My personal highlight, however, was the concierge team. I sent several pieces of luggage from different countries, and every single item was traced, coordinated, and already in place upon my arrival. I was even pre-briefed on which courier to choose — a level of foresight that truly made the difference and demonstrated outstanding professionalism. Overall, a great hotel with over 100 years of history, a true winner in a fantastic location. I will definitely be back. 👍👍👍

It is part of Amex Fine hotel so it is an upscale hotel. Spacious room and very nice furnishing. Location is super good especially if you want to be near a Christmas market. Service was excellent. Breakfast was great. I cannot find anything bad with this hotel.

The Steigenberger has several positives - a beautiful old building, spacious rooms, in a great location - but also many negatives. We needed connecting rooms to accommodate our children, and we were informed that only the older, un-renovated rooms were connecting. The updated rooms only were adjoining. Older furniture and furnishings aren’t that much of a negative in my mind. It was the attention to detail of housekeeping and maintenance that made our stay less than great. Between our 2 rooms, we only had 1 bathrobe. We wanted to wear them to the spa, but couldn’t. Between our 2 rooms, we only had 1 “do not disturb” sign, something we needed for both rooms since we had stayed out late for New Year’s Eve. Neither room had a working tablet to see the room service menu or to order. Both rooms ran out of toilet paper after our second night and we didn’t go crazy on our usage. It was just one frustration after another and will prevent us from staying there again.

The room was lovely and the visit started off just fine until the window in the bedroom would not close after being opened. After calling the front desk and notifying them of the issue they sent someone up to try to fix the window but they could not get it to close. I know these things can happen but what was most infuriating was the fact I was accused of breaking the window lock and being told I was not supposed to open the window. Nowhere on the window or near it was there a notice advising not to open the window. We ended up being moved to a different room because the window could not be kept closed as the weather was very cold and windy. There are plenty of other options in Frankfurt and I will never stay at this hotel again.

Not a great experience, arrived Christmas and everything was closed in the area so tried to eat at hotel and they were booked and didnt accommodate a table. The room iPad was broken when we arrived so we asked to fix and they said they would be back with replacement and never came back. Therefore at Christmas dinner with limited room service menu. Asked for additional blanket and was told that housekeeping was gone for Christmas so they would try and find a blanket and never did. We were going to come back again next week since this was a lay over destination and decided to cancel and book another hotel.