Sofitel Frankfurt Opera

I booked a prestige suite with breakfast long before the actual date. Upon arrival, there was only one bathrobe provided. The hotel has a peculiar lift system that requires assistance a couple of times before you understand how it works. Staff seemed preoccupied and only greeted us after we entered their field of view, even though the lift probably alerted them to incoming guests. The breakfast selection is typical of European hotels. The breakfast staff didn't know what congee is. Overall, it doesn't fit the category of a high-end luxury 5-star hotel.

We stayed 4 nights in this hotel located in the downtown center of Frankfurt. FYI, because of some construction some Uber drivers seemed to have an issue with getting to the hotel. We were disappointed with Ubers in Frankfurt, they definitely had some issues not just with the hotel but with other rides. Taxis were also typically available outside of the hotel. The hotel staff was very nice and turn down service was provided. The public rooms are lovely, and the hotel is well maintained and the rooms nicely appointed. The room had a desk, chair, sofa at the end of the bed, a large bathroom with two sinks and lots of shelves, a separate shower stall with good water pressure and a separate toilet area. I would describe the room as retro modern with laminated curved doors to separate the bathroom and bedroom. There are no nightstands but an insert in the headboard with a plug and reading light. The towels were nice. Breakfast was a nice buffet with a few gluten free items and you could also order some hot items off of a menu. The staff was very nice. Definitely get something with the Frankfurt green sauce and the roasted potatoes. We enjoyed our stay and I would recommend this hotel.

Excellent stay over all. In a perfect location with the old town, the river and all the shopping walking distance away. Was upgraded to a superior kind facing the garden. Nice large room with everything needed for the stay. The restaurant is also good with a good selection of wines. The check-in and the concierge were awesome.

We have been to over 10 hotels in Europe over the last couple of months. I would say this has been my favourite, with a few exceptions. I loved the style and class as you enter the foyer. Reception was perfect and the room was beautifully appointed. Tv had English stations and a great Bose radio. The bath was in the room with an ingenious way of closing it off if needed. And then comes the exception. As always the breakfast. We were happy to see it was a buffet and a menu offering. It wasn’t busy and we sat down with our juice and cereal. 45 minutes later we still didn’t have our cooked breakfast. The stressed and sweating maitre de apologised and said they were very busy. They weren’t. Eventually my pancakes came but they didn’t have syrup…. Really. I re ordered and it was very average. We complained and asked to have it removed from the bill. The other maitre de followed us out to the foyer to apologise. We said we hoped tomorrow would be better. It was better but not up the standard of the rest of the hotel. However I did enjoy my stay here. The problems we had were reflected in the bill and I would come back here anytime.

I had a comfortable stay with a pleasant upgrade and found the reception staff friendly and helpful. Unfortunately, breakfast was a let-down. I was seated at a table left messy by a previous guest, and no one reset it until I asked — reluctantly. My cooked breakfast then took almost 30 minutes to arrive, with staff explaining there was only one cook despite the hotel being busy. While staff were apologetic, the service felt disorganised and well below the standard expected from a hotel of this size. Overall, good reception and room comfort, but the breakfast experience needs significant improvement.