French Lick Springs Hotel

Made the reservation a year in advance. I am a preferred member. Tried to check in @ 1:30 and told room was not ready. Expected this. Front deck promised to call when the room was ready. No call or text by 6pm so I called them. Told room was ready. No upgrade offered to a preferred member. Put me in room 2507 next door to a service elevator. Constant noise from the elevator. Called front desk to ask for a different room and was told none were available. Son in law was suddenly upgraded as a preferred member. Not at all happy with the French Lick Springs resort.

It’s hard to beat this place! We’ve been coming here for years for the Polar Express. Rooms are clean and comfortable - and so pretty! The hotel is gorgeous and always decorated beautifully during the holiday season. And it’s hard to beat a rail trolley between the hotels! The staff is top notch and the restaurants are wonderful.

They have bedbugs, beware! We traveled to French Lick Resort a couple weeks ago and came home with bedbugs. Management did not believe us, but my back, arms and hands are covered with welts. They said all their mattresses are encased in plastic. However, their pillows are not encased in plastic, nor are there decorative pillows. They said they have an exterminator, who obviously doesn’t do a good job. They said no one else has reported bedbugs, so I came on the Internet to see if anyone had, and voilà, others had the same experience. Bedbugs are a pain to get rid of just as bad as hotel management saying nothing is wrong.

The hotel is a very well maintained piece of Indiana history. The lobby has a beautifully painted ceiling, comfortable furniture and very friendly front desk personnel. The rooms are spacious and comfortable. The heat and AC have controls in each room. The bathroom is spacious and clean. My only complaints are: since it is an older building the sound from upstairs is very loud. And the AC unit is also very noisy.

Located in the birthplace of Larry Bird this hotel had me dreaming of luxury and it is beautiful, but I expected better for the price. With its beautiful architecture and interesting history it is certainly a centerpiece in French Lick, along with the sister hotel. Let's talk about what I loved...the beauty, the expansive balconies adorned with rocking chairs, the friendly staff, the relaxing pool, the history, the very convenient shuttle service (which picked us up from the local GA airport) and the beautiful grounds. A lot to like. But none of it matters if you can't get a good nights sleep. We did book last minute and felt very lucky, however the room that we got should never be rented out. It was situated right opposite the lift so all night we listened to guests coming and going and by the time that settled it was time for the cleaning staff to arrive. Our sleep was fraught with restlessness and noise. The room itself was quite lovely and would have sufficed if it were not for the empty conditioner and body wash containers. If you are going to do bulk toiletries at least make sure they are full. It's the simple things that you expect to be done well in a $450 a night hotel. I know I'll get the standard response from management, however they need to fix these problems before they arise.