Omni PGA Frisco Resort

Two weeks ago, we spent our "mini-moon" here and the only issue I had is that the stay wasn't long enough! The customer SERVICE was off the charts!!!! From concierge (Melanie and Adam) to our server at Trick Rider (Karah) to all of the amazing bartenders and servers at the pool and at Apron... we were just totally blown away. Everyone went out of their way to make our stay so special. We will definitely be back.

The Omni is very good at making you feel special. Beautiful rooms and pools. The restaurant staff goes out of their way to make your meals memorable.

Beautiful hotel with curteous staff and great ammenities! I will definitely return. The room was very comfortable. Great food and activities so you are never bored. Best hotel gym and two wonderful pools. Sitting outside on evenings with fire torches in the landscaped patio was outstanding.

My recent stay at the Omni PGA Resort in Frisco, Texas, was a mixed experience, with notable highs and frustrating lows. The majority of the staff was very nice and pleasant, creating a welcoming atmosphere. However, logistical execution significantly impacted my overall impression, reflected in a lower service score. Check-in was a challenge—our room wasn’t ready by 3:45 PM, and we waited past 4:00 PM to gain access. After leaving my bags with the valet, it took two phone calls and over an hour for them to be delivered to the room. My golf clubs were another headache; despite calling on Saturday to confirm I wouldn’t play Sunday and instructing that they not be sent to the clubhouse, I still had to wait at checkout while staff located them—only to end up retrieving them myself from the clubhouse. Dining at Trick Rider was disappointing. The food was average and overpriced, and the wine prices were exorbitant. Pricing transparency was a major issue; the numerous taxes and fees tacked on made the final bill a shock compared to the initial quote. This lack of clarity left a poor impression. On the positive side, the golf experience on the East Course was fantastic. It’s a challenging layout, and walking the nearly 8 miles in the North Texas heat requires good physical stamina—bring your A-game! My wife had a wonderful time at the spa, raving about the massage and declaring the facial the best she’s ever had. The facility itself is impressive, and the staff’s friendliness was a highlight. However, the logistical missteps—room delays, bag delivery, and golf club mishandling—need serious improvement. While the resort has strong potential, better execution and transparent pricing would go a long way toward a five-star experience.

Fantastic experience. Great golf, amazing drone show! What a beautiful facility! Great accommodations and amenities for golfers, non golfers and families. Plenty of activities. Lots of pools, bars, restaurants. Staff is welcoming and very helpful. I look forward to returning soon.