Royal Savoy

Good & helpful staff. Good grounds & facilities but the hotel needs refurbishment & improvements in room cleanliness & the quality of the hot buffet breakfast in order to justify a 5 Star rating. In addition one lift was totally out of action, with no explanation as to the problem, for the whole of our 10 night stay in a Junior Suite with sea view.

Everything about the hotel was wonderful. Our room was immaculately clean every day and the bed was very comfortable. The view from the balcony was fabulous, 180 degrees, overlooking the sea, gardens and pool area. So lovely to sit there and relax. All of the staff were friendly and helpful. The food was fantastic, especially the breakfasts and the buffet nights. All the pools were so clean. It was the end of April, so it was so good to have a heated outdoor pool to use. We thoroughly enjoyed our stay and will book there again when we return to Madeira.

We stayed at the Royal Savoy for a week and enjoyed our stay. The property is well located on the water (but has no beach), walking distance from the old town. We had a ground floor garden room which we enjoyed as we had easy access to the pool area. The hotel has two big outdoor pools (but only one is heated), an indoor pool, a small gym and a padel court. Our room was sufficiently spacious with a small outdoor area. Staff were nice for the most part. The price for a stay over Easter was fair especially with breakfast included and the daily food/drink allowance. There are some things the resort could do better though: (1) food quality should be better; (2) the beds were too firm for us; (3) very few daytime on-site activities (including nothing for the padel court - there is a good padel centre 2kms away). Note that there are two other Savoy properties next door - the Savoy Palace seems more upscale including the restaurant options.

Lovely hotel, excellent food but all made better by the exceptional staff

Amazing experience at Royal Savoy Madeira. Everything about the stay felt special. The staff are incredibly attentive and friendly — they often help you even before you ask, like bringing sun umbrellas near the sea or the pool, which makes you feel really taken care of. The rooms are very cozy and extremely well equipped, making it easy to relax and enjoy the stay. The weather was just perfect during our visit, and the food was absolutely amazing as well. Overall, a wonderful place to stay with excellent service and a beautiful atmosphere. I would definitely love to come back.