Savoy Palace

This was our 2nd consecutive year at the Savoy Palace. The staff were all very friendly from the moment we checked in till the time we checked out. Everybody had a smile on their faces and a courteous hello. The lounge bar staff were particularly friendly. Breakfast was amazing with plenty of choice. Only downside was the water we had in our room every night it was ashame that the cartons weren't recycled. Hopefully this is something that can be thought of for the future. Will be looking forward to returning in a couple years time. Thanks to everybody at the Savoy Palace

This was our first visit to the Savoy Palace and we will return. From the moment you arrive and throughout our stay it was five star service. The restaurant was expertly managed at breakfast by Otto and his team. Great food every morning with the barista providing specialist coffee. Concierge and front of house staff could not be more helpful and arranged trips for us which were brilliant. The pool staff at the main pool and the sky pool on 17th floor were so helpful. In particular Samuel (pictured) who received my nomination as star employee and also Carlos. I unfortunately had a minor accident at the sky bar and staff provided great first aid - Java, Tania and Patricia - plus arranged for a trip to hospital which Pedro one of the managers then arranged the hotel car to take us there and pick us up. Thank you to the driver for his help on this. In summary a fantastic hotel and one I highly recommend.

We visited Madeira for the first time and luckily choose this holiday. Its deco is stunning, very spacious, with friendly staff and a variety of areas to chill/eat/listen to music including a full size snooker table !!!. and has a stunning roof top bar. Are only negative comments was we had a room that was road side and slightly noisy however it was huge. Also we had a bad meal in the Terreiro restaurant however all the other food we had was very good. If we return to this city we will definitely staff on this hotel.

Excellent hotel, great breakfast, friendly staff, clean environment. Good location, bus stops are near the hotel. We will come again.

Coming here since its been built and opened love the place always here spending 2 weeks is amazing everything is just amazing looking forward for next year.