Glenlo Abbey Hotel & Estate

We unfortunately had a poor experience during our stay at Glenlo Abbey. We were visiting Glenlo Abbey for our honeymoon. The check-in experience was fairly seamless, but we were brought to a room with an accessible bathroom and the room smelled totally of bleach. We asked if there would be another room available and that we would be away until the evening - upon our return they advised there was no room, but we could move the following day. The following day, we were shown a new room, but given that we had unpacked already we elected to stay in the same room. While relaxing, a staff member opened our door without knocking. Luckily, the chain was on the door. We also had placed the Do Not Disturb sign on the door. We advised reception of this immediately. Later, we told reception we would be heading into Galway and that the housekeeping staff could refresh the room. We returned later and the room had not been cleaned or turned over - we did not have towels because we had been using them to dry the bathroom floor which would get quite wet every time we showered. We left again to give the staff time to clean the room, and then went to the bar. We ordered two drinks and the bartender did not have the appropriate whiskey - when we asked if he could use an alternative he only offered a 12-year variety that would be more expensive, so we opted for another cocktail. The Pullman Restaurant was the only saving grace. The food and staff were great. Cyril was also a highlight of our stay. Overall, there were so many opportunities for the hotel to take ownership of these issues, but they were brushed off as if they were not problems affecting our stay. It was disappointing given the importance of this trip. Examples: the bartender should have just used an alternative whiskey and omitted the upcharge - that is how guest experience should work. We were asked upon departure if we would be returning, and unfortunately we will not be staying at Glenlo in the future nor recommending it. We passed along this feedback to Glenlo Abbey - Liam noted that our feedback has been shared with department heads. To be transparent, Liam did offer to help coordinate a better stay at Glenlo Abbey should we return, but my husband and I do not plan to go back to this hotel with so many other great offerings in the region.

I recently enjoyed the Peaceful Escape Package at Glo Spa and had the absolute pleasure of being looked after by Tatiana, who was so lovely and had such a kind, calming energy - she’s truly a credit to the spa. Afterwards, we had lunch in Palmers Bar, where the staff were so accommodating and friendly, making the afternoon feel extra special. This wasn’t my first time at Glenlo Abbey, but experiences like this just reaffirm why I always come back. Everything - from the atmosphere to the service - is consistently exceptional.

We have a really lovely time here. Stayed for two nights, dining in the Pullman on the second night. It was something special. Rooms, facilities and staff were great. A particular shout out to Doroti who was our server in the Palmers bar the first night.

We had our wedding on the 13th of September in Glenlo and it was phenomenal. The wedding ceremony in the chapel was amazing and the celebration in the hotel was brilliant. Everything was perfect—the ceremony, the party, the food, our accommodation - all top-notch. We had such a fantastic time in Glenlo. We would like to say a huge THANK YOU once again to the whole team who made this day even more special❤️ According to our wedding guests' opinions, it was the best wedding they had ever been to so you can only imagine how fantastic the day was!😉 We will definitely be back to Glenlo to celebrate our first anniversary🥂😉🎉 Ewa and Rafal

Fabulous hotel. The rooms were lovely and very comfortable. The staff were efficient and very friendly. The food on the Orient express was superb! I can't understand why they don't have a Michelin star. Would highly recommend it!