Glenlo Abbey Hotel & Estate

Just had the most amazing facial with Irina – she was absolutely wonderful! So gentle, professional, and genuinely caring. My skin feels refreshed and glowing. Can’t wait to book in again!

We had a short overnight stay. The hotel was beautiful and so comfy! Our breakfast was delicious and the wait staff, Lena and Aron were so kind making sure we had everything we needed. Raed, made sure everything was perfect for our breakfast-thank you! We will definitely be back!

I wanted to take a moment to share a review specifically about a wonderful server at the restaurant named Estelle. Our family was enjoying breakfast, including our 4-year-old daughter who was absolutely thrilled with her beautifully prepared and presented hot chocolate. Unfortunately, shortly after receiving it, she accidentally knocked it over, spilling it across the table. The incident not only startled her but left her quite upset about losing her special treat. Without missing a beat, Estelle stepped in with incredible warmth and grace. She quickly cleaned up the mess, but what truly stood out was the way she connected with our daughter—kneeling down to her level to offer comfort and reassurance. Her genuine care turned the situation around. Estelle made the table look like nothing had happened and soon returned with a fresh hot chocolate, much to our daughter’s delight. Her kindness and attentiveness made a lasting impression on all of us. We were very impressed and truly grateful!

I needed assistance finding parking for the restaurant. Raul was extremely helpful and accommodating as he opened up access to the front of the restaurant so my elderly mother didn’t have to walk from the parking lot. He went over and beyond with his kindness and willingness to help my mother.

This hotel is definitely not worthy of its 5* status nor the high price point that it commands. I visited with my husband and we were massively underwhelmed from start to finish. Given the cost of our stay (800euro for 1 night B and B) we had high expectations but they weren't met at any stage. Upon check-in we were told we had an upgraded room, however it was actually a disability access room so was not suitable for our needs. We asked for an alternative room which was satisfactory. The hotel itself is very dated and old and is in need of a revamp. For a 5* hotel, I would not expect the crisps etc in the mini bar to be chargeable. There was no atmosphere in either of the bars and the drinks were very overpriced. Staff are all young with no finesse or attention to detail, again which would be expected for a 5*hotel. We dined at the Pullman, which was definitely not worth the money. The atmosphere and decor were nice, however the experience was far too drawn out. Food was served cold for several courses, and staff were inattentive with empty plates sitting in front of us for 10+ minutes in between courses. The menu was lacking balance . We can appreciate fine dining and small portions, however the two of us left unsatisfied. Breakfast was fine. Cutlery on the table was dirty, and pastries were not homemade, which was disappointing. There were some miscommunications with my order, showing a clear lack of attention to detail. We did not receive any feedback survey or email from management, hence why I am writing my review. Upon checkout, a courtesy 'was everything ok' question was asked however, when I said it was 'just fine' the staff did not probe further, showing that they are not genuinely interested in guests' experiences. Overall a really disappointing and underwhelming experience. I would not recommend anyone stay here and would advise booking a more mid range hotel where better value for money is offered.