Gamboa Rainforest Resort

Made a reservation for 2 connecting rooms since June. We got separate rooms with the excuse that one of the connecting rooms was out of service due damages. We then realized, the room was occupied. No electricity for more than 5 hours upon check-in. No backup power for the rooms. No air conditioning. We had to use the shower with mobile phone flashlight, as there were no candles or flashlights available. The Monkey Bar was the only a-la-carte restaurant for lunch. Requested a table for 12, and were rejected with the excuse that food was taking more than 40 minutes. Rooms were moldy and dusty. Balcony was unsafe, balcony rail was falling apart due to rust. Costumer service was horrible overall, except in Don Caimán restaurant. Staff was very nice and helpful.

We loved our stay at Gamboa Rainforest Resort! The view of the Chagres River is simply beautiful, and the hotel staff were very kind, attentive, and helpful. We brought our dog along, and everyone was wonderful with him, which made our stay even more special. The food at the resort is very good, and the rainforest activities are truly unforgettable. We visited the Sloth Sanctuary, along with the butterflies, frogs, and orchids—it was a lovely experience. But the absolute highlight was the boat tour to see the Panama Canal and Gatún Lake. It was amazing! We spotted three different types of monkeys, a Panamax ship crossing the canal, countless bird species, and even iguanas. The swimming pool is also very nice and relaxing. We are already planning to return so we can try the fishing trip and the aerial tram, which was under annual maintenance during our stay. Overall, it was an incredible experience from start to finish. I highly recommend this resort to everyone looking for nature, adventure, and relaxation in one place.

I was on this trip as a special trip with my 15 year old son. I wrote the resort prior to the trip and had no response from resort. I should have known than that something was up. When we arrived they did not have our reservation. i should have known than. We were locked out of our room THREE times and had to wait an average of 20 minl before someone let us inl We were locked out of the patio once and could nto open the door My son was stuck on the patio on the third floor and I could not open the door to get him out. Nobody spoke any English to help us out. I asked for a manager to speak to me and they took down my information but nobody reached out. The toilet in the unit leaked and flowed over the balcony onto our floor. When someone came to fix it they did not clean up and we had towels everywhere trying to clean it up. The Fridge leaked. We still tried to enjoy the stay but this all made it very tough. Coming back each time and not being able to open the door was crazy. Overall this resort needs alot of work on maintanance and repair.

The hotel is family friendly. You have to take into account that if you don't eat with them the nearest restaurant is 45min away. Review your check and invoices, they charged us more than expected and NEVER NEVER did the reimbursement. Such a dishonest administration.

Nice but dated resort. Beds comfortable. Staff nice. Food good. Pool is nice (cold) but they needed more staff at the pool bar. Had to wait over 15 mins to get a drink. No bathrooms near the pool. Had to go all the way back to the main lobby, or your room, for the bathroom. Easy activities can be booked but had to wait in a long line as they only had one lady booking tours. Overall pretty place with great views.