Garden City Hotel

Garden City, and this hotel in particular, make for a lovely getaway. Conveniently located near the LIRR train station, the library, a park, downtown, Catholic church, grocery store. We did not dine at the hotel, other than snacks from the marketplace. The pillows, shower, air conditioning, housekeeping, staff were all wonderful. Quiet. We did not park a vehicle. Briefly we used the exercise room. A family was enjoying the pool, but we did not use the pool

From check-in to check-out the service was flawless. Staff was accommodating and super friendly. Room was immaculate and amenities plentiful. We truly enjoyed our dinner at the Red Salt Room. Can’t wait to go back.

Everything about this place exudes excellence. Staff, service, food, room and attention to detail were all 5-star. Special shout out to German and Greg behind the bar. One the best hotel experiences in all our years of travel. Can’t wait to go back. Bravo!

there is only ONE Hotel to stay at on Long Island and it is the Garden City Hotel hands down- I have stayed there 1/2 dozen times in the last year and it feels like home. I had a issue getting a reservation this past weekend- sold out- I was directed to a website that was NOT the hotel but told me they were.....long story short I got in touch with the front desk- spoke to one of the managers Anthony L who was spot on in getting me the reservation within 5 minutes- best rate and a great room- checked in within 5 minutes- I now have the front desk in my cell phone so I can make reservations directly- and I was thrilled when I checked out to be working with the one and only Anthony L who actually remembered me and was very happy it all worked out- not staff at Garden City hotel but family- keep doing what your doing- a gem

TLDR; missed my uncle's funeral due to their valet "services." I arrived while guests were arriving for a wedding. I was told that I could not park my own car and had to get into the valet line, and when I asked if I could please park elsewhere, since I just had to run up, change into a dress, and run back down to my car in order to get to my uncle's funeral, I was told that they weren't allowing anyone to park their own cars anywhere on the premises because of the event. I waited in line, then gave my keys to the valet. I checked in, went to my room, the key didn't work, so I had to go back down and get another one. Once I came back down, I went to the valet. In a matter of about eleven minutes they had lost my keys. I was pretty polite for the first ten minutes of them "searching," but, as previously stated, I had a funeral service to go to. There was NO sense of urgency with the first gentleman who was "looking" for my keys, who picked up a few sets of keys, then put them down, then picked the same ones up again, then put them down and stood there. I asked him after a bit if we could please get someone else to help him look, since I really had to go to a funeral. He just shrugged. Finally someone else came up, and when I told him I needed to find my lost keys, he shrugged and said, "well, we're really busy tonight." Both were quite rude and dismissive, despite the fact that I was literally just asking for my personal property back so I could pay my last respects to a deceased relative. A couple things: I absolutely understand being busy, but being busy doesn't have anything to do with misplacing my HOUSE AND CAR KEYS. There should absolutely be a sense of urgency to give a guest ANY part of their property that the hotel insists on collecting for seemingly no real reason except for their own convenience, but especially someone's CAR and their KEYS. Finally, the two were able to locate my keys. But not before I missed my uncle's funeral service. So I guess he's just gone forever and I don't get to say bye. So that's awesome. I conveyed this to guest services, and they were kind, but told me since it was booked on Expedia there was nothing they could do. When I pressed, they returned the "service" fees to me that were put on the debit card I had given them--I'm unclear what these service charges even were and why I would have been charged, and ESPECIALLY why I wouldn't have gotten the charges back when I asked the first time for any kind of refund, something I have literally never done at any other hotel, just for context. The Garden City Hotel is obviously a well known establishment on Long Island, and though we were planning having our party there in the coming months, as we did a few years ago, we will now absolutely be going with a different venue, and I unfortunately have to make sure that anyone considering using this establishment knows about this experience as well. In good conscious I have to dissuade ANYONE from having anything to do with this hotel. I'm sure the hotel makes substantially more money from weddings and other events than it does from us lowly guests paying for a single room for one night, but if they're going to call themselves a hotel, it is very disingenuous to not give guests any heads up that they'll be surrendering their property to some chop shop customer service operation who doesn't care at all, simply because it makes it easier for the venue to funnel the event guests in and keep the people renting the venue for events happy. I don't pay to be treated this way, and when I was prompted for feedback in an email, I provided it. Guest services apparently followed up with my mother to get her version of the events, who told them she wasn't present for any of the incident, I guess because her name was on the original booking. Since that was the end of the follow up questions, including taking a statement from a person who wasn't even there, the whole mess sounds like something that would definitely happen again. Proceed with caution. Or better yet, just stay clear.