Garden City Hotel

Do Not Use Garden City Hotel for a Wedding Room Block – They Will Ruin Your Wedding Weekend and Mistreat Your Guests If you're considering the Garden City Hotel for your wedding room block, think twice. This was, without a doubt, one of the worst decisions we made for our wedding, and it ruined what should have been the happiest weekend of our lives. We had 17 rooms booked—a large group of family and friends who traveled to join us. While there were a few other minor issues with some rooms, the main problem—and the one that ruined our entire wedding experience—was with two specific rooms. These rooms were for my sister-in-law and my nephew, who is in the Air Force and had flown in for only 36 hours to be part of our wedding. They were repeatedly told their rooms would be ready “shortly”, but instead of being given the rooms in time, they missed the family photos and, more devastatingly, the start of the ceremony. These are once-in-a-lifetime moments that I will never get back—all because of the hotel’s failure. Despite the chaos and the emotional distress this caused, the night manager couldn’t have cared less. I spent hours at the front desk, trying to resolve the issue, and instead of offering any sympathy or solutions, the night manager simply dismissed the situation. She didn’t care that I missed my entire wedding evening. It wasn’t until I took matters into my own hands and did all the work that the issue was finally resolved, but by then, the damage was done. The icing on the cake was when my sister-in-law—already stressed and exhausted from missing the ceremony—asked the hotel to have her bags delivered to her room after she had to leave and try to make the event. The hotel “appeased” her by promising the bags would be delivered. However, when she arrived at 11 PM, tired and frustrated from the entire ordeal, her bags were not in the room. She went to the front desk, where the blonde receptionist—with a permanent resting face of indifference—claimed I had given my sister my bags to be delivered to my room. She told my sister that it wasn’t hotel policy to deliver bags to rooms—a policy I’ve never heard of and one the sales department had never heard of either, since I was the bride who booked all the rooms. This was a blatant lie. My sister was then forced to carry my luggage to my room herself after my wedding, dealing with a refusal to help her while I was still desperately trying to resolve the mess caused by their complete failure. But the real breaking point came when I spoke with Tony, the day manager, the next morning. His response was infuriating. He told me that, given 15 out of 17 rooms had no issues, he considered the entire situation a success. Is this how you respond when a guest misses their wedding ceremony? Is this how you treat someone who trusted you with their most important day? His comment was condescending, dismissive, and insulting. He suggested that my situation didn’t warrant any compensation—as if my nephew’s short trip, my sister-in-law missing key moments, and the stress caused to my entire family weren’t worth his attention. And to top it off, he thanked me for my “feedback,” as if my concerns were trivial. Tony’s complete lack of accountability was staggering. Not only did he refuse to offer a meaningful solution, but he also made it clear he didn’t care about fixing the situation. This was not about getting something for free—it was about customer service, accountability, and respect, which were nonexistent at this hotel. Additionally, a blonde guest services agent was the one responsible for much of this mess. Her rudeness and unwillingness to help only added to the stress my family and I were enduring. No one ever took responsibility for her actions or acknowledged her role in the disaster. And as if all of this wasn’t bad enough, many of our guests never received the welcome bags—something we had spent time and money preparing to show appreciation to those who traveled far to be there. Once again, this hotel failed miserably at even the simplest tasks. The Garden City Hotel may look impressive, but the reality is that it’s a hotel that takes no accountability for its mistakes. They ruined my wedding weekend, they disrespected my family, and they didn’t care. Instead of offering solutions or showing empathy, they dismissed us completely. The only positive part of the experience was working with Brittany from the sales team. She was incredible: responsive, professional, and a pleasure to work with. Unfortunately, she’s not the person your guests will deal with when they check in. You’ll have to face the inept front desk and the apathetic management team, and if they’re anything like the people I dealt with, your experience will be a nightmare. Do not give this hotel your business. Take your room block elsewhere. The Garden City Hotel does not deserve your trust, and they definitely don’t deserve to be part of

Doorman was exceedingly friendly & welcoming. Room was very comfortable- - particularly the bed! Unfortunately we inadvertently left a garment bag behind when we checked out. After having spent a few hours in the vicinity of the hotel, we went to the eastern end of Long Island to another hotel for the night, where we realized that we did not have the garment bag. After about half an hour and three or four calls - being routed to the front desk, then housekeeping (which was unstaffed at the time), then back to the front desk … was questioned about the color of the bag — as though maybe there were multiple garment bags left in room 519 that morning — to finally learn that yes, they had it. Drove an hour, only to be handed a garment bag that was scrunched into a clear plastic bag. (Anyone think about why people use garment bags rather than stuffing clothes in a suitcase?) Why didn’t the hotel just call us after they found the bag? How hard would that have been? We were still in the area & could have retrieved it. I asked the manager … his reply: “yes, we did about 1,000 things wrong related to this situation today.” Reassuring that he acknowledged it. Not sure anything changed after we left. Disappointing for all the 5-star hype.

The Garden City Hotel isn't what is used to be. While the staff we dealt with were outstanding, especially Francis the bell hop, and the rooms were nice, there is nothing special about it. There is no fan in the bathroom, just a vent. The toilet paper is soft but cheap. Additionally, the holder in the shower is dangerous. It has sharp edges (which they did grind down) and isn't mounted (attached) to the wall correctly. Finally, the phone system is from the 90s and needs to be upgraded. We were hoping our last 2 nights in NY would be great. My mom lived on Long Island her entire 80+ years and always wanted to stay there. What a disappointment.

As a Long islander, they make you believe the Garden City Hotel is the zenith of luxury on the island. So, I tried it for myself, BIG DISAPPOINTMENT!!! It's just OVERRATED and OUTDATED!! I paid over $500 dollars for a single night, the room is poorly lit with outdated light fixtures, and a leaky toilet that ran all night, despite TWO so called ENGINEERS, tried to fix. Small and uncomfortable sink, moldy showe curtain, I used TWO pumps of body wash, and ran out!!! A old a wobbly desk chair. The night before had a night cap in the bar and was charged a FACILITIES FEE, of $30 dollars, why? I'm a guest and the bartender knew it!! Sorry, Garden City Hotel, I had better experiences in other so called CHEAP HOTELS on the Island!! For an out-state guest it maybe great, but for me, it's just a big HYPE, and a big DISAPPOINTMENT. Your group has to do better with your Hotel, they're confusing OLD AND OUTDATED WITH LUXURY!!!

We only stayed this trip for 2 nights, and all was excellent..... The staff couldn't be more accommodting, and we thank you for that.. Once question I did have was, I went up to New York to go to NYU Langone, our son is Chairman their, and he suggested I ask for the NYU discount, I did and they said, there wasn't any discount... Our son has had many meetings there, with many people, especially when he did his Men's Health Seminars, so, if there is a discount, please apply a credit.... thank you again, your hotel does things right.