Garden City Hotel

Deleted & updated my review to respond to the hotel with receipts :) My initial review complained of their lack of service and as you can see in each of their responses attached, they lack accountability and transparency. They first stated my room wasn’t cleaned bc cleaning was denied, and then stated it’s because the DND sign was on the door. Which one is it? Yes we asked them to come back later initially and they never did- you would think when a guest is celebrating their wedding night there, they would at least ensure the room is clean. In response to their service fees they say these are communicated clearly, I invite you to look at their room service menu online where none of these fees are listed, because it’s the same menu the QR code scans to from the in-room menu. I’ve ordered room service in plenty of hotels and have never been charged a $5 delivery fee, 18% service fee and then been asked for a tip on top of that. My point in highlighting don’t bother booking through Amex remains as they make you jump through hoops to get anything except the $100 credit as that’s a requirement. Yes they eventually allowed us a measly 12pm check out (on a Monday mind you), after a lot of back and forth. I’ve seen other reviews saying the same regarding their hesitancy to provide any of the “upon availability” perks associated with the Amex Hotel Collection. They first told me they couldn’t provide an upgrade bc the hotel was “at capacity” and then said it was bc they reached their limit of upgrades. Just wanted to share these inconsistencies in the hotel’s response. Just know the hotel is beautiful, but service goes a long way in the hospitality field and you just won’t find good service here, even when choosing them to celebrate once in a lifetime occasions! And when you bring concerns to their attention, they will double down on why they carry no blame.

The Garden City Staff are PHENOMENAL. Myself and my coworkers were staying here as well as hosting an event in one of the ballrooms. From the moment we checked in, the front desk staff was amazing. Then the Event staff, absolutely wonderful. Give Carla a raise and keep her forever. The entire event staff made sure our team and our event guests were taken care of. The food was also AMAZING. Well worth the money

Location is great. Short walk to charming village with lots of food choices. Easy walk to Long Island Railroad for excess to the City and Airports to save costs from UBER. There were some noise weddings, but I did not hear them in my room, and I was on the same floor. Great bar atmosphere.

we stayed at the hotel due the death of my mother. Tony in the front desk did everything he could to make my stay perfect. even the bartender mark was the greatest and gave us added drinks when he knew why we were there. the 2 of them were prefect ed

Last weekend, my wife and I celebrated the Easter Weekend and our 50th wedding anniversary with our children and grandchildren at the Garden City Hotel. We were married at St Joseph's Church in Garden City in 1976 and wanted to enjoy this special occasion with our family. The hotel staff was very helpful in making our stay memorable. With four rooms, our check in was a bit complicated but the front desk leader was really efficient. The rooms were quite large, clean and very comfortable (although a few more hooks for towels and robes in the bathroom would be nice). After attending church services on Sunday we returned to the hotel for their Easter Brunch. Once again, because of the size of our group and our timing challenges, the Front Office Staff (Andrew G) really did a great job in helping us organize the brunch. The brunch was extraordinary... the service was amazing and the food was most delicious. Thanks to the Garden City Hotel and their extraordinary staff, we had a very memorable weekend.