Grand Hotel Fasano & Villa Principe

The service in this hotel very sadly does not live up to the setting. A few small examples: on no day did any of the pool staff ask if we needed or wanted water or a drink of any kind; there was no milk for coffee in the rooms and we had to ask for it; at breakfast the toaster took 3 or more times to create toast; the food in Pescatore was pretty woeful, we were advised not to eat in Il Fagiano as the we might be equally disappointed; the service in Pescatore lacked even the basics of any basic restaurant ability to communicate between staff; there were no wine glasses in the room; the lunch/bar/room food menu is the same and is simply not up to scratch for the price; some of our pillows had no protectors and had minor stains on the pillow; the room design was somewhat lacking in privacy; the Guest Relations Manager seemed to have trouble relating to what it means to be a Guest. I sincerely think that the management need to have some honest conversations in order to provide a much better overall Experience, not simply an experience based upon the Building, the Grounds and the Setting. At no point in any service was I asked if things were okay - why not ? Was there any Hotel survey ? I saw no Management curiosity as to what we thought of our days. It was not what we have normally experienced either in terms of "fine dining" or a Leading Hotel of the World member. The food and service was far better at the many local restaurants - I have never stayed in a five star hotel where I felt unable to eat in the Hotel in the evening.

I really enjoyed Grand Hotel Fassano. Great atmosphere. Great service. Would go back!

Everything about this hotel was a dream. From the moment we stepped in, we were in the lap of luxury, never lifting a finger. Breathtaking views from every corner - especially our room and the the breakfast area. Incredibly attentive staff who go out of their way to make your stay special, including the concierge contacting us a month in advance to help us plan a few excursions through third parties. There is more than enough seating by the lake and super comfortable to boot - with attentive employees and table service. The breakfast buffet is an absolute dream and my favorite piece of all was sitting there every morning with the birds, soft music, and delicious food. This was worth every penny and more and I'll be dreaming of this for years to come!

This is a wonderful hotel. Service is superb, nothing is too much trouble. During the stay it was my wife's birthday and the hotel gave her a bottle of champagne and some lovely flowers. Quality of food is outstanding. We would definitely like to return.

The best hotel I've ever stayed in and we've just spent two nights in the Presidential Suite at the Tivoli in Florence followed by three nights at the Metropole in Venice. People say it's a bit pricey, but this luxury, service and amazing location doesn't come cheap. Brilliant and worth every penny.