Grand Hotel Fasano & Villa Principe

We spent 4 nights at the Grand Hotel Fasano and had a fabulous time. The hotel is right on Lake Garda and all the rooms have balconies that face the water. We took a private boat ride on the lake and the hotel has its own pier. They arranged the tour for us. The food is amazing, and the service is excellent. The concierge helped me arrange all our restaurant reservations at the hotel as well outside at nearby locations. They also helped us book a wine tasting at Conti Thun, a beautiful nearby winery. I highly recommend staying at the Grand Hotel Fasano.

If you choose five star hotels because of their service, do NOT spend your money at the Grand Hotel Fasano in Lake Garda. The hotel mistakenly laundered my expensive linen and cashmere clothes, which destroyed two items and shrunk two others. What’s more, the hotel first tried to blame me. After I was able to prove that I’d requested dry cleaning it admitted to the mistake. Still, it refused to compensate me. Second, it required that I obtain receipts for the clothes (even though the pricing for each is available on the web). This meant that I had to spend over an hour on the phone late at night chasing receipts for clothes purchased over a two-year period with my retailers back home and then chase down hotel staff over the ensuing few days to get them to do something. Finally, after producing the receipts the hotel still refused to go out of pocket for my now very well documented loss; instead it said that it would send my clothes to its insurer and hope for the best (despite knowing that I’d be heading back to the U.S. in a couple of days, am not the insured, don’t speak Italian, and would be thousands of miles away). Why it wouldn’t just pay me and then deal with its own insurer was never answered. Its guest relations manager acknowledged my plight and the hotel’s fault but refused to let me speak to anyone with authority. Per her, the owner didn’t want to discuss the matter further and her hands were tied. I lost about $5k in clothes with nothing to wear other than shorts and T-shirts for my Lake Garda stay. Horrible experience.

Excellent hotel with a fantastic location, friendly but very professional staff Superb facilities with multi choices of restaurants

beautiful hotel lovely helpful staff.however it depends on what kind of holiday you want.it seemed to me that almost everyone kept themselves to themselves.no interaction apart from the polite good morning etc.also the rooms were small and the balconies not great.the restaraunt food was in my opinion just okayie make sure you are not to hungry very small portions inthe il pescatore.much better in the terraza.

An absolutely wonderful time. Everything from the breakfast to the sun loungers to the impeccable bedrooms were faultless. All was punctuated by super staff who were professional, individual and efficient. A special mention to lovely Josie, guest reservation manager. We will hopefully return again sooner the better!