Grand Hotel Fasano & Villa Principe

Stayed for 4 nights in July 2026. Hotel itself is good. It looks great, the staff are attentive and friendly (even though you know it’s forced). The pool and spa area is very good too and was never too busy. They have paddle boards and canoes you can use on the river so cannot fault them on any of this. The room we had (executive room) was spacious, had every amenity but with a waste of space room. Overall the room was very good though. What we did have issues with is the general level of service and the over pretentious meal choices in the restaurants. We ate in every restaurant, the sea food restaurant was ok but very limited if you don’t like sea food. Service in there was slow. The Michelin restaurant had the best service but the worst food. We chose from the à la carte menu and although it was presented very well, the combination of flavours was awful. The bistro, the terrace and room service all have the same menu and options are very limited. Burger, club sandwich, Caesar salad, tagliatelle, tuna salad, lasagne. Very limited and everywhere. The magnolia restaurant offered a make your own salad which was very good. However the service there was the worst of the lot. Took us forever to order. An Italian couple next to us sat down 5 minutes after us, ordered and had their food before we’d even been offered drinks. It was that bad. I think it was because we asked to move tables to be in one the better locations. I ordered an espresso for afterwards which never turned up but we still got billed for it. Very poor and I did make a complaint over it. Equally as bad was the pool side ordering. Great that there was a QR code you could use to order through your phone. Not so great was the time you had to wait for it, if it turned up at all. Supposedly this is open until 7pm. We ordered drinks at 6:30 and never received them. When we went to the bar serving them at just before 7, we were told the bar had shut and couldn’t take the order at 6:30. No feedback at the time, just took the order and ignored it. Wet very poor. Not what you expect from a very expensive 5 star hotel. I personally wouldn’t recommend the hotel but I can see why it does appeal. If you like pretentiousness and a bit of pomp and snobbery then this is for you. I prefer good service and staff that genuinely care.

Beautiful hotel in a great location. We got the Deluxe Lake View Room, and that was definitely the right decision, as the room was huge and had a stand-alone tub and a large balcony. We loved the outdoor bar and the cocktails were incredible. We met Rama the bar manager who came over to chat with us about his cocktails and he was the nicest guy. Also loved the restaurant manager. Swimming in the lake was one of the highlights of our trip, particularly with how hot it was, and we were so happy we chose a hotel right on the lake. We loved the location in general; it was quiet and peaceful, but we were still able to walk to the town of Gardone Riveria and to some other restaurants in the area. All in all, a wonderful experience with great atmosphere and great service, would love to return!

One of our best stays in Italy. The food, the staff, the room the property were all perfect. I have zero complaints. We stayed at GHF for 4 nights over July 4th weekend. It is located in a very quiet and quaint town, where you can walk to shops and restaurants but also feel secluded and tucked away. We visted Salo and Riva del garda which were beautiful but we preferred the privacy of Gardone Riviera. I wish I could write an extensive review about every single staff member that we met. The GM, the front desk staff and concierge were all very responsive, kind and always available. Malaika was very kind and even helped us with dinner recommendations when the concierge was busy with someone else. We had two small toddlers with us 2 and 1 yr old. I am very self conscious about my kids behaving badly or crying/screaming at meals etc. I know they can't help it but I also know that others would like to enjoy a meal without crying kids nearby. The hotel made sure we were ALWAYS accommodated with amazing children's meals, the waiters all checked in with my boys and made them smile. Mattia at the restaurant and bar was incredible and so kind. My husband was actually upset that we went to other hotels (lake como and dolomiti) during our trip and we hope to spend at least a week there next time!

Excellent setup and service. Beautiful property and friendly staff.

We arrived here with great expectations of staying for 5 days in an Amazing hotel on the lake. We were celebrating my 80th birthday and our wedding anniversary . Unfortunately the hotel let us down immediately by giving us what is probably the worst room in the hotel. Avoid room216 ! It was very small , basic and although it had a balcony looking over the lake it did not redeem it. The bathroom was so small there was a 2 inch step into it which I tripped on immediately , the door opened inwards and hit the bidet and toilet. There was a tiny basin which had been cut out to allow the door to open. It was worse than any cruise ship we have ever been on .We complained and were told there were no other rooms available ! The Aircon didn’t work , nor did the TV. The bed creaked butWe had no choice but to use the room for 1 night. After much hassle the next day which was actually my birthday they told us they could give us another room but only for 2 days but then we would have to move again! After getting on to our London agent she confirmed that we would indeed have to move. Thursday came and we heard nothing and despite repeated requests . It wasn’t until 2.00pm that we were told we were moving . This room was fine , although I must say the bathroom room was still very small but at least had a sliding door. Had we been given the 3rd room initially there would have been no problem . It totally ruined the experience for us. It is a pity because the hotel itself is lovely . It is on the lake and the gardens and pool are beautiful . Most if the staff are delightful. Breakfast is excellent and in a lovely room . We ate one night in the fish restaurant which was only ok . The pool bar was good and the lunch offerings fine. It is a long walk25 mins to Gardone the nearest town. A taxi cost 20 euros each way . We thought it expensive to say the least , it takes 5 mins. That added 40 euros a night onto our evening meal. We could not understand why the hotel didn’t have a courtesy bus . . It makes total sense . It was such a pity and we will not be returning .