Mandarin Oriental, Geneva

The work is not at the level of a 5 star bad hotel

We had a truly wonderful stay at the Mandarin Oriental Geneva and felt warmly welcomed from the very beginning during our stay from Friday, May 1st to Saturday, May 2nd. Our check-in with Victoria/Vittoria was excellent. She gave us all the necessary information, made us feel very comfortable and even accompanied us personally to our room. The gentleman at the entrance was also very attentive and immediately helped us with our luggage upon arrival. We were delighted to receive an upgrade to a Mandarin River View Room, which was absolutely beautiful. The room was spacious, very well designed and elegantly furnished. We especially loved the large window front and the many mirrors throughout the room, which made everything feel even brighter and more luxurious. We were also welcomed with fresh fruits and a lovely amenity, which was such a thoughtful touch. Thank you very much for that. The next morning, Cedric at the concierge desk helped us plan our day in Geneva, as it was our first time visiting the city. He showed us the city map, gave us recommendations on what to explore and suggested several restaurants for us to try. His advice truly helped make our day perfect, so a special thank you again to Cedric for his kindness and professionalism. On the evening of May 1st, we also had dinner and drinks at the bar. Unfortunately, we do not remember the name of the waitress who assisted us, but she had dark hair tied back in a high ponytail and wore a dark/black suit. She was incredibly friendly and helpful when recommending dishes and drinks. The food was fantastic. I had the wagyu steak, my boyfriend chose the club sandwich, and we also shared two starters. Everything was delicious, including the cocktails. Breakfast was another highlight for us. We especially loved that the pastries, such as the croissants and pain au chocolat, were homemade and clearly labelled as such. It was also wonderful that a freshly prepared hot dish from the breakfast menu was included and made directly by the kitchen. Overall, we had an amazing stay. Every staff member we encountered was genuinely friendly and attentive, and the hotel truly offers everything one could wish for. We would gladly return.

Very comfortable and good service. We had good time in this hotel. Just by the river, many nice restaurants and cafes around. You can walk around the lake. Also to the old town. The room was overall very good.

Mandarin is well located & just steps away from the Mont Blanc bridge & the city centre. You can experience luxury in many places but what’s unique is their personalized services & the warmth with which they take care of you. Azzeddine, at the front desk in particular went out of the way to organize everything I wanted for my daily morning routine. He was proactive & unflinchingly calm. A great asset for Mandarin Oriental

He provided excellent service with great professionalism. Ezzeddine was attentive, friendly, and made our stay truly enjoyable. Highly appreciated.