Mandarin Oriental, Geneva

Average hotel average staff breakfast average but worse of all is the air conditioning, so here is how it works you turn it down as low as you want and it comes on but the problem comes next because the heating comes on when it gets to the temperature you want and you end up sleeping in a sauna

From the moment we arrived, they made us feel like we were in the right hands. We were warmly welcomed and upgraded to a breathtaking room with views to the river and the old town, that honestly had everything we could have wished for. Dinner at Sachi was one of the best meals we've had in a long time. Every single course was delicious and the whole experience felt really special. Breakfast was just as delicious. But what really made this stay unforgettable was the staff. Attentive, genuinely warm, always one step ahead without ever making you feel watched. You could tell they actually cared. When we left, our car was waiting at the door pointed in exactly the right direction, that says it all. We came for one night and left wishing we'd booked more. We will definitely be back.

This is an old school beautiful European hotel. What makes the hotel special is that the service is uniformly excellent across the board. Rooms are small but well equipped. Food is good. Great location.

The work is not at the level of a 5 star bad hotel

We had a truly wonderful stay at the Mandarin Oriental Geneva and felt warmly welcomed from the very beginning during our stay from Friday, May 1st to Saturday, May 2nd. Our check-in with Victoria/Vittoria was excellent. She gave us all the necessary information, made us feel very comfortable and even accompanied us personally to our room. The gentleman at the entrance was also very attentive and immediately helped us with our luggage upon arrival. We were delighted to receive an upgrade to a Mandarin River View Room, which was absolutely beautiful. The room was spacious, very well designed and elegantly furnished. We especially loved the large window front and the many mirrors throughout the room, which made everything feel even brighter and more luxurious. We were also welcomed with fresh fruits and a lovely amenity, which was such a thoughtful touch. Thank you very much for that. The next morning, Cedric at the concierge desk helped us plan our day in Geneva, as it was our first time visiting the city. He showed us the city map, gave us recommendations on what to explore and suggested several restaurants for us to try. His advice truly helped make our day perfect, so a special thank you again to Cedric for his kindness and professionalism. On the evening of May 1st, we also had dinner and drinks at the bar. Unfortunately, we do not remember the name of the waitress who assisted us, but she had dark hair tied back in a high ponytail and wore a dark/black suit. She was incredibly friendly and helpful when recommending dishes and drinks. The food was fantastic. I had the wagyu steak, my boyfriend chose the club sandwich, and we also shared two starters. Everything was delicious, including the cocktails. Breakfast was another highlight for us. We especially loved that the pastries, such as the croissants and pain au chocolat, were homemade and clearly labelled as such. It was also wonderful that a freshly prepared hot dish from the breakfast menu was included and made directly by the kitchen. Overall, we had an amazing stay. Every staff member we encountered was genuinely friendly and attentive, and the hotel truly offers everything one could wish for. We would gladly return.