Four Seasons Hotel des Bergues Geneva

Very unprofessional & terrible experience at Salon Dufour! First of all, when we entered the hotel, no one opened the door for us. I thought this was a 5 star hotel? We were there for afternoon tea at precisely 3pm & there was nothing on the menu but snacks & drinks. We waited for someone to take our order, but after 15 minutes I had to go to reception & ask for someone to help us. Finally a server came & took our orders & it took a while to get our drinks. The server put our tea cups down in a messy way & not in front of each person. Then when the tea pots came the server poured the tea & it dripped on both the teapot & the tea cup saucers. He never apologized or changed our tea cups. I wholly expect Four Seasons to have impeccable service as they are world-renowned & the atmosphere & service to be perfection. Instead this was a waste of time & money. I will never return.

So happy i gave one more chance to Geneva and explore this hotel. It changed my perspective that there is still hope to experience luxury at Geneva hotels and finally a place that lives up to its promise. From arrival to departure staff couldnt be more kind, assistive and pleasant. They were always present and going above and beyond to assist. Room was also amazingly beautiful, historic but clean and beautiful. Bed super comfy as in all FS. All the food and beverage at the hotel is up to standard and both tasty and with best ingredients. Breakfast is very good and for European standards exceeding many hotels in terms of quality and varieties. Staff is amazing and I definitely will be back

The service is exceptional, Location and property are the best in Geneva. No kids club But created a cooking pasta class with printed photos of the kids they loved it! Japanese restaurant and the bar are amazing

Thank you for the Perfect hospitality. My room was very beautiful with side lake view and the white orchid on the window, so beautiful.. The service was fantastic, especially Dimitra in the lobby. I had an afternoon tea, OMG it was so delicious, totally recommend it! The breakfast was also fantastic! The Christmas decorations is top , so wonderful 🤗Thank you very much and also to the front office! I will come back 🫶

I wish to extend my deepest gratitude for the outstanding service during my recent stay. Special thanks to concierges Emiel, Jochem, German, Gilles, Nicolas, and Agathe, whose professionalism and warmth were remarkable. My sincere appreciation also goes to Sebastian from F&B, as well as Pedro and Marine from Sales, for their attentive care and dedication. Your commitment to excellence made my stay truly memorable.