Hotel Bristol Palace

Great location and hotel. Breakfast was excellent and the room a decent size. Staff were very helpful and friendly. Self parking was not particularly easy and turned out to be a similar price to the valet option.

The entrance to this hotel is almost hidden in the Main Street. When I arrived I was shown to a tiny room with a small bed. Although I always book a double for single occupancy something must have been lost in translation. They did however ‘upgrade’ me to what was still a small room but had at least a small double bed. The staff were all lovely and Matteo saved my life when I found a big crack in my suitcase which he got maintenance to fix. Breakfast was lovely in a beautiful dining room where you could also dine in the evening. Breakfast staff were all so friendly especially Paolo who chatted with me and complimented me on my Italian!!! Loved that 💖. Can recommend for location and staff and beauty of the small hotel. Only 133 rooms. Just take care to be specific on your choice of room.

This hotel has a very classic architecture which is nice. The history behind it is very interesting and it is great to stay at a place that inspired Hitchcock among others. The staircase is definitely a highlight. Service and the reception were great. Matteo was amazing and shared great useful tips to getting to nearby beaches. The restaurant was good and service was really good. Food was just ok. Breakfast and the location were outstanding. A few points of improvement: the rooms were dimly lit, the bathtub is slippery, and a refurbishment should be considered.

The welcome we received upon entering the hotel was above and beyond. It set the tone for our entire stay. The staff was friendly and went above and beyond. The rooms were large and the bathrooms were immaculate. We truly enjoyed our stay from start to finish.

There are certainly many positive features of this hotel. During our three night stay, we had a good night’s sleep every night and enjoyed the central location and grand lobby area and pleasant door staff. As we discovered, Genoa’s old town is quite hectic, so this place was a good retreat after a day’s exploring in the city. The bedroom was made up impeccably every single day by the staff - very impressed with the standard of cleaning and attention to detail. However, some aspects of our stay certainly left things to be desired. I was particularly disappointed when, on the first evening, the man on reception refused to give me bottled water, even when I offered to pay for it. It was 10:30 at night, and supermarkets were closed, and he told me my only option was to pay for the 4euro can in the minibar in my room, as complimentary water is limited to one per day. As I had been unwell during my trip, I didn’t want to risk tap water - so I had to wake up early and go out in the heat to find a supermarket for water the following morning. Given that we’d paid in excess of €550 for a three night stay, this felt incredibly mean-spirited and unnecessarily penny pinching. The smarmy and superior receptionist appeared to take great delight in laying down the rules. We were also disappointed that hotels dot com advertised that the property had a terrace with sun loungers. Upon arrival we were swiftly informed that the terrace was for the restaurant customers only. We’d booked this hotel specifically for the outside space that was advertised, so were disappointed. Overall, this place is a good value for its charm and location, but a couple of the male receptionists adopt a smarmy and deeply discourteous insincerity, which stopped us enjoying our stay to the full.