Sunborn Gibraltar

We had booked 2 nights here with a view to, amongst other things, visiting 'the rock'. Unfortunately, our adventure coincided with a really bad storm and everywhere was effectively shut down. As a result, we spent a much longer time on board the Sunborn than we had anticipated. The staff were excellent. Upon arrival we were informed that we had an upgraded room. We were on a half board basis and the food and service was faultless. We can't think of anything that we could nit-pick over. We know that certain facilities would not be available because of the time of year. We loved it and our stay here went a long was to alleviate the sense of disappointment caused by the storm (two storms actually!).

We got to try this amazing "hotel" in a BA sale. Oh wow what a treat. Its basically a small cruise ship which is now totally static and used as hotel! So all the positives of a cruise without any fear of sailing. The catering was of a very high standard, everywhere is immaculately clean, staff are friendly and helpful. Altho it deserves its 5 star rating its not "snobby". Its very near the airport and town and shops, but not noisy. I did find it rather strange having glass doors to the shower and the toilet with no main door. Our room was also connected to the wardrobe and bedroom with glass doors that could be seen through if light in bathroom was on!! I did wonder if the marble type flooring would be slippery but it wasnt. I used my small mobility scooter , it was accessible nearly everywhere. Wouldnt hesitate to stay here again

Arrived during Storm Leonardo to find the National Park closed due to high winds. Soaked to the skin we wondered what to do? We decided to look for a nice hotel for lunch and stumbled upon the Sunborn. We managed to get dried off while having lunch, which was a tad disappointing however the highlight had to be the lovely Soraya who couldn’t do enough to make us feel welcome and comfortable. Would love to return for a stay in this beautiful yacht and will keep my fingers crossed that Soraya will still be there! Thanks for looking after mum and I so well Soraya, Kath and Dawn 🤩

We had a 4 night break and it was lovely. While i wouldnt call the hotel 5* by world standards it was an excellent stay. Sure there were parts closed due to the season or refurbishment ready for the tourist season but that didnt detract from the stay we had. The service was from the staff was brilliant, nothing was too much trouble and requests were acted on straight away. The rooms were very clean and tidy. Breakfasts were well laid out and very tasty, perhaps though sometimes could be warmer. Plenty of bars etc in the local area so could, i imagine, be a bit noisy in the summer.We didnt have any other meals so cant comment on that. Perhaps the bars could do with more "on tap" beer selection as it was very limited. The shower in the room was lovely, loads of water and a good pressure from 2 types of shower head.We would definately, funds permitting, stay again, hopefully for longer.

We travelled from Scotland specifically to stay here as part of a once-in-a-lifetime trip to celebrate my Mum’s 70th birthday. Unfortunately, the experience was deeply disappointing. Our night was badly disrupted by very loud music from an onboard event, making sleep almost impossible and affecting our plans the following day. Being told afterwards that we could have moved rooms in the middle of the night does not make this acceptable — guests should not have to relocate late at night due to noise caused by the hotel itself. Dining options were also limited due to closures that were not made clear prior to booking, which added to the frustration. What made matters worse was the hotel’s response afterwards. Despite acknowledging the disruption, management refused a refund and instead offered a future room upgrade — irrelevant for a one-off trip we will not repeat. This was not a minor inconvenience and does not reflect five-star service, particularly for a milestone celebration. I would advise others to think carefully before booking, especially for special occasions.