Stamford Grand Adelaide

Our recent stay at this hotel was extremely disappointing, both in terms of the condition of the property and, more concerningly, how management handled an alleged damage claim after checkout. The hotel is dated, poorly maintained and clearly in need of significant upkeep. The bathrooms in the foyer had an unpleasant smell, with toilet paper and paper towels scattered across the floor. The air conditioning in our bedroom did not work, and when we contacted reception, the only solution offered was to bring up a fan. However, the most concerning part of our experience occurred after checkout. We received a phone call from hotel staff alleging that we had damaged linen, towels, carpets and a wardrobe mirror. We were subsequently charged approximately $800 to our credit card without any prior discussion, supporting evidence, itemised invoice or opportunity to dispute the allegations. I immediately requested photographic evidence and provided the manager with my email address. Five days later, we have received absolutely nothing. No photographs, no explanation and no justification for the amount charged. We strongly dispute these allegations, particularly the claim regarding the broken mirror, which we neither observed nor caused to our knowledge. I find it completely unacceptable for a hotel to debit a guest’s card for hundreds of dollars based on unsubstantiated allegations and then fail to provide the evidence requested. Given the already poor condition and maintenance standards of the property, I am particularly concerned about how the hotel determines responsibility for alleged damage. We will be formally disputing the charge and reporting the matter to Consumer and Business Services South Australia. An extremely poor experience from start to finish. We certainly will not be returning and would caution prospective guests to be mindful of the hotel’s practices regarding post-checkout charges.

What an amazing location for a staycation. The closeness to great restaurants, the walking paths out front and the beach was amazing. Our room had sea views but the highlight was the pool! We’ll be back for sure!

Great location large room we had a balcony which was great. Parking easy, check on out fast. Breakfast good, staff excellent

Lovely room and great staff! Had a lovely chat with Gabriel the concierge! Very friendly and loved hearing about his nationality!

We had a Double Queen Room for 5 nights and luck was with us as having arrived early, our room was ready. As being an old hotel, you can't expect the latest and greatest, for instance sound proofing is non-existent! A good size room , and a complimentary bottle of wine was a nice touch! Being surrounded by wine country around Adelaide, was a bit bemused the wine was produced in NSW. All main items in the room were supplied but insufficient lighting if you want to read at night. I think the days of shower over the bath are long gone, and unsafe if you are elderly. Breakfast was buffet style but presentation in some areas left a lot to be desired - 3 out of 5 mornings the poached eggs were hard boiled - mention to the chef, he just shrugs his shoulders and walks away!? Lumps of cheese with no knife to cut - pointed out but nothing changed! Didn't look like a happy crew working there! BUT the biggest annoyance to me was that you pay for breakfast, and if you want barista coffee you have to pay for it! i find that gouging. Thankfully the had a gym there which we used each morning, and easy to walk around as the shops right outside the door and and on the beach foreshore on the other side.