Stamford Grand Adelaide

Great views over the city. Clean, tidy room, comfy bed and pillows, no outside notices from traffic or people, on the 10th floor, great views, just bathroom shower needed a deep clean on tile walls, otherwise very comfortable...................................

Room and review is great. We had one minor issue with the basin plug in the bathroom; it would not close to fill the basin. Bar at the base of the Grand is like walking into a morgue and staff were completely disinterested. We had one drink and bolted.

Beautiful rooms with incredible views. Staff were excellent and made us feel very welcome. Ease of access to the general area and whole of Adelaide was fantastic. The High tea was absolutely scrumptious. Being able to relax and enjoy walks on the beach and visit the many restaurants and cafes whilst staying in luxury just made our holiday

the staff are lovely. the place is too old. aircon in one of the biggest suite they have is not working. we will not come back the owner has to overhaul the hotel. new furnitures, a cleaner carpet etc! please take this as a constructive criticism to improve your service to your customers

The location is the best part of this relic of an hotel. Right on the Glenelg beach and the jetty, off Jetty Road, I booked an ocean view twin room. The view was to kill for, waking up to the serenity of the sea. The word “booked” reminds me of the initial hick-up with my check-in process – The hotel check-in at 2pm, I come to the hotel around 5:15pm for check-in, only to hear from the receptionists (a trainee and a staff) that my room has some problems which the maintenance team were working on. We had a full day of SA wine and harbour tour, desperately wanting to get in our room to relax! And it was not a last min booking, we booked via booking.com months in advance, neither was it cheap, it was an expensive 1-night stay! Instead of offering us a welcome drink or empathising with us, the receptionist asked us to pay for our room and parking first while they continue to work on fixing the room problem, and asked us to wait in the reception till its done! I was unhappy and requested to speak with the Manager. The manager, Ayush, was a great guy, he apologised profusely and mentioned that he will make sure things are fixed in the next 5 mins. Because we didn’t want to go sit in the reception waiting, we went for a walk around the beach and jetty. It was around 6pm when the manager called saying room was ready. As we checked in, the manager was kind enough to offer us complimentary breakfast the next day. All fine and dandy, but what upset us off was the taken for granted attitude by the staff (maybe because we were Asian-Australians?) and then a cover-up story about the trainee didn’t know how to handle difficult situation. The room was spacious, nice comfy beds, sofa, couple of chairs, small table, study desk, clean sheets and pillows, tea/coffee/sugar sachets, electric kettle, clean bathroom with enough clean towels and toiletries. But the room looked dated, carpets were old, had dark spots on them though were vacuumed and bathroom floor looked of Victorian age. Definitely needs a makeover for the amount they charge from guests! One interesting fact, the hotel has a small parking strip (more like a drop off strip) in front of the entrance, where you can unload your luggage and drop off your family, before going into their parking garage. That is a boon for travellers! The hotel had 1 nice sea-facing restaurant (The Promenade), a cocktail lounge and a bar. The service at the restaurant & bar was great, the buffet breakfast had a good selection of food and tasted good, the coffee was great! The price for beers were decent, even with the Easter holiday surcharge. Overall, the stay was quite good, except the initial check-in hiccup. I would give them the benefit of doubt and definitely recommend anyone who wants a great location to stay at Glenelg beach over comfort and décor of the hotel.