The Langham, Gold Coast & Jewel Residence

We stayed at The Langham many many times (20) plus over an eighteen month period on our last stay 2nd July to 5th July we wished to extend our stay till Tuesday 8th July about would have to pay over $1100 per night asked to see management to explain but was refused as long term stayers we hoped Langham would come to some help but so we left and booked into a new 5star hotel (truly is 5star) where management met us (didnt even know we stayed at L) The Langham is no longer 5 star no managers no service we have moved on

Most disappointing hotel I’ve ever stayed in. We stayed two nights. Tried to have a bath on my first night, the plug made a horrible thumping sound and I couldn’t fill the bathtub because the water drained out. Contacted the service team and they said they would send in a “bath engineer” the next day. Came home from our day out to find a new plug “resting” on the plug hole (it was a screw in type). Installed the plug, tried to have a bath again. Again, all the water leaked out. Contacted the service team again (at this point it was late afternoon on the second day) and they offered to send the “bath engineer” up to our room and if it couldn’t be fixed they would upgrade us. Given we were leaving the next day, we asked for a discount as we didn’t want the hassle of moving rooms. They gave us a credit of $100. And left wine and chocolates (neither of us drink wine). Additionally, the bar fridge was unable to cool any drinks. As another reviewer posted the shower products in refillable bottles are definitely not Diptyque. Having used their products before, the ones in the shower are definitely generic brand with zero scent. To finish my experience at the Langham they continued to keep their $400 ($200 per night) hold on my credit card until my husband repeatedly followed them up and they admitted it hadn’t been released.

Hotel, scenery, rooms, staff first class, a pleasure to visit . However, the dining at night leaves a lot to be desired, was very disappointed with the poor quality of cooking

Room wasn’t one bit clean holes in the sheets and tuck nearly 24 hours for them to remove dirty dishes from our room after room service constantly fobbed off when calling for a cleaner and every other complaint we checked out the hotel three days ago still waiting for manager to give us a call terrible terrible service considering this hotel is a newly built

A beautiful luxurious hotel with a magnificent view of the ocean. Hotel staff are on point, helpful and attentive. Rooms are very generous, and interiors are beautiful, modern with serene colour palettes. Having a laundry and kitchen very handy if staying for a few days. Breakfast is plentiful, fresh with a great variety of hot and cold food. We were surprised with a delicious treat to celebrate our anniversary. The position of the hotel is another plus, quiet with walking distance to the main strip and eateries. The beach boardwalk is right out the back entrance for leisurely walks. Parking is included with your stay another big bonus. Can't wait to return!