Sofitel Gold Coast Broadbeach

For an average of $500-$600 per night for a regular night, it is expected to be a premium luxury hotel. - 2 out of 4 Lifts were available and they took forever , and when you get inside you feel you are in a 80s movie. - room is very dated, I am constantly hearing the whirring noise from the lifts, it's freezing in the room and the heater just lets out cold air, plus a constant cold breeze that's coming from the bathroom. - The overall hotel temperature is absolutely freezing, in the hallways between the rooms - One of the only Sofitels in Australia that doesn’t have a lounge. - Reception has only one employee despite having four different counters. - Lobby is very dull, Overall vibe of the hotel is very depressing, hallways, lifts in parking area, pool, etc.. Stayed in so many Sofitels around the world, and this is by far the most depressing. - Musty smell from the room. - The hotel is dated to the extent that the rooms do not even have chromecast - Water pressure was very low and took forever to get hot water Hats off though to Vianne and Blaize who tried to help out as much as they can, but most of the issues I mentioned had nothing to do with staff.

Just enjoyed another really memorable stay at Sofitel Broadbeach. From check in to check out service was impeccable- as was the service throughout the hotel. Staff were always warm and friendly but never intrusive. Our room- with beautiful ocean views- was very clean, well maintained and supplied with high quality amenities. It’s always our ‘go to’ for our stay on the Gold Coast and we look forward to returning next year.

It just scrapes in as ok. Rooms are not that clean with noticeable crumbs in bathroom and floors. Service and overall offering is great plus location is prime. Rooms are lower standard than what you would usually expect from Sofitel in terms of maintenance, style, room service facilities and cleanliness. Good for a low key stay not for a splurge or special treat to yourself.

Located close to the convention centre and Star Gold Coast, the hotel peaks above the rest in service. Staff are seasonal and can be touch and go. Facilities are okay but the gym and lifts are problematic. The reception area is amazing with Champaign.

Perfect service from check-in until check out. Didn’t arrive until after 9pm …. Platinum status recognised at check in, drinks offered, late check out secured and our bags were in our room before we were. Breakfast was excellent every morning including over a busy weekend. Room service dinners were restaurant quality on the two nights we didn’t eat out. There are high quality restaurants everywhere within walking distance so choice is plentiful. The house keeping staff paid attention to detail and they were also very helpful. After reading some reviews (after booking 😬) I was a bit concerned but I thought we’d judge it for ourselves. I’m glad we did. All the staff from management to housekeeping were helpful, happy and knowledgeable. They helped make our holiday an A1 experience. They really made a difference. The only downside (otherwise this would be a 5 out of 5 review) is the age of the building but obviously that’s well out of the control of the amazing staff. This did not change our enjoyment at all. Beds were very comfortable, the only noise we could hear was the waves so sleep was easy. We will be back very soon. Thank you Sofitel staff 👏👏👏