Sofitel Gold Coast Broadbeach

On arrival to this hotel , I immediately felt worried that I had made a mistake to book here . I expect the Sofitel to be a classic 5 star establishment. The foyer in this hotel looked nothing like that of a 5 star hotel, but rather a suburban rsl ! The foyer is a shambles with pictures blue tacked to the wall above the check in counter . Not at all representative of the Sofitel brand. The room was better than I was expecting after my first impressions as it was comfortable and very large . I am here for business so I was grateful for the space and the sizeable desk . The bathroom is fine but old and quite frankly the whole place needs an upgrade . It’s fine for work but it would be really disappointing as a beach holiday destination, despite the good position on Broadbeach

Old and tired. Whilst the location is great, this was the worst Sofitel we’ve stayed at. Not clean and in desperate need of refurbishment. Staff were friendly. No mini bar, no water in rooms although you can pay for them on the non-existent mini bar. No bathrobes, you have to ask. We spent 8 nights and nearly $3,500 in accomodation. Very, very disappointed.

We stayed three nights in March. From the moment we were welcomed at our car door by the concierge until the time we left, we had a fantastic stay and encountered happy and helpful staff wherever we went. Our room was high overlooking the river, it was very quiet and well appointed. Despite the many reviews of being an older hotel, it lived up to our expectations. We also stayed once about 10 years ago. We ate breakfast two mornings and dinner one night. Service and food very very good. We enjoyed drinks by the pool and spa. Centrally located with the shopping centre below and any type of foods available in the many restaurants and cafes nearby.

Stayed 4 nights with family and enjoyed this hotel. Very spacious room with a sea view and balcony, great bed and pillows. Coffee machine with new pods daily. I can honestly say this hotel supplied the best breakfast we have ever had, it was outstanding. The only gripe I had was the dining room chairs were tatty looking and in need or refurbishing which spoilt the look of the place. Very close to the beach and walking distance to a large shopping mall. Helpful staff and underground Parking if needed. Pool area was busy but also very cold water!

The staff at the restaurant are 5 star especially Ecko I.hope I spelled it correctly and Eddy at concierge is the best if the best always ready with a smile and a champagne love it. The front office staff see simply amazing they allways smile and always ready to help out no matter what