Divan Bodrum

My experience at Divan Bodrum was deeply disappointing. I live in the United States and chose this hotel hoping to spend a special summer vacation with my mother. We picked Divan Bodrum because it is marketed as one of the most prestigious hotels in Türkbükü. Unfortunately, it turned out to be a major mistake. We arrived at the hotel at noon, but were told our room was not ready. We accepted this politely and checked in with the front desk every 30 minutes. Despite our repeated inquiries, we were left waiting for nearly two hours in the lobby and restaurant area under the July heat. During that entire time, we were not offered a single glass of water, no welcome gesture, and absolutely no effort was made to make us feel acknowledged or comfortable. At 2:05 PM, we were finally allowed into our room. I travel internationally often for work and I have never been checked into a room this late without any form of hospitality or explanation. Once inside, no one gave us any guidance or information about the hotel. No mention of the gym, spa, restaurants, or even where anything was located. For a hotel that charges over 500 dollars per night, this level of disorganization and indifference is simply unacceptable. I shared my disappointment with the front desk, and a man named Hasan, who I was told is the manager, sent a bottle of wine to our room. That gesture felt like an empty attempt to smooth things over rather than a meaningful response. A professional manager would have taken the time to speak with us directly, acknowledge the mistake, and offer a sincere apology. This hotel may carry the “Divan” name, but it clearly is not managed with the professionalism or standards one would expect from an institution associated with the Koç Group. The service felt careless and disconnected from the values that brand name is supposed to represent. Think twice before booking this place. Behind the polished branding is a hotel that fails to deliver even the basics of proper hospitality, despite being one of the most expensive options in Bodrum.

We stayed in Divan Bodrum from Mar 30 to Apr 3. We were warmly welcomed by a front desk staff, Ms. Damia (sorry, forgot how to spell her name correctly) who escorted us to our room after checking-in to ensure we were fine with everything. Room was clean and spacious. Every staff we encountered was very friendly and polite including waiters and waitresses from the hotel restaurant. Breakfast was good with variety of choices. They even had different dishes every day. Yet we rented a car during our stay in Bodrum, we still found the location of the hotel was perfect. Only 5- to 10-min to restaurants and shops. In fact, you can walk to a nearby restaurant, ATILAY, that was recommended by Mandarin Oriental concierge. We had dinner there 2 nights straight.

Started with very friendly welcome by the reception staff and 15minutes later we entered the room which was very comfortable and enough space to put everything into the wardrobe. A nice balcony with a sitting garnitur rounded up our room. Everything very very clean. If you need anything just call the reception or room service and within minutes a friendly and smiling staff is knocking to your door - fantastic service. What should we say about the breakfast: it is simply fantastic and you receive an individual service from the friendly staff and you feel like you are the only guest - thanks to the BREAKFAST team ! It is in a buffet style but somehow with the service together it is much more individuell as the normal known hotel breakfast buffets. We enjoyed daily early morning swimming and it is marveless as it is quite and you enjoy the sea and atmosphere. If you go out of the water a staff was bringing already a towel to dry up - SUPER. The staff at the beach (ISKELE) was from the morning up to evening helpful, smiling which is absolut not easy at that temperature if you have to work. THANKS beach (ISKELE) team. We enjoyed our days at Divan Palmira very much and we will come for sure again Anna Maria + Richard

Absolutely LOVED Divan hotel during our stay with our young children and other family members. The only disappointment I faced was having to leave after 1 week as we wish we stayed 2 weeks! The grounds of the hotel were exceptional, clean, and just beautiful. The beach itself is small and not too much sand but it was just fine for us as the sea was clean, calm and beautiful. The pool was gorgeous, not crowded and very large. My kids were absolutely obsessed. The food quality was phenomenal and especially the breakfast. We were blown away. The staff were all so wonderful and attentive. Filiz hanim was exceptionally wonderful. She always greeted you with a warm smile and was there to help with whatever you needed. She also prepared us a “to go breakfast “ the day of our departure which was so incredibly kind and generous. We will miss her!! Figen, another female server was also very wonderful and attentive. The servers were all wonderful! Elif, the pastry chef was phenomenal, her breakfast spread was one to remember! We truly enjoyed our stay and will be back! Thank you, Divan hotel and staff!

Outstanding breakfast, very romantic and super tasty dinner at the beach front, very dedicated kitchen team that brings Turkish kitchen to an extraordinary fine dining level. Only drawback was the fitnessstudio: not properly cleaned, no towels and water.