The Ritz-Carlton, Grand Cayman

I have an upcoming stay in a week and have been trying for weeks to reach the hotel with questions about my reservation. I’ve emailed multiple addresses and submitted a travel request form but received no response despite the automated email saying guest relations would get in touch with me. It has been very difficult to get any pre-arrival communication, which is disappointing. I hope the on-site experience is better.

Extremely overpriced for the experience you receive. On top of already high rates, the currency conversion feels inflated, making everything cost even more than expected. Rooms are priced well above $1,200 per night, yet I couldn’t get a proper night’s sleep due to constant construction noise. There’s an ongoing issue with a major leak on the ocean terrace, so industrial blowers are running around the clock—definitely not what you anticipate when paying this much. Dining and drinks are just as unreasonable. A simple dinner for two—no drinks, just one appetizer and one side—totaled $320 USD. Even a single piña colada served in a plastic cup on the beach cost $30. At these prices, you expect a seamless, relaxing experience, but that’s far from what’s delivered. There are plenty of better options that offer far more value for the money. I wouldn’t stay here again.

This property is amazing. The employees are all so happy to be there and will do everything they can to make your stay better. I could mention some names but honestly it wouldn’t be fair because every employee deserves accolades. This is a very well run property and we can’t wait to get back again.

Not perfect but a lovely lovely stay for 6 nights. GC does not have any other luxury brand hotels. It would have been nice to have had a dedicated concierge to ask questions of. I think we have gotten used to a Rosewood/Auberge/4S standard and The Ritz Carlton does not have that type of personal engaged connection with its guests. The pool is very nice with excellent attentive service. Thank you Ovi! The pool could use some music or atmosphere. The beach and water are stunning and the entire reason for being on Grand Cayman. This is among the widest stretches of Seven Mile Beach. One day we had some light sargassum and the resort has it cleaned up in an instant. Our oceanfront room was comfortable and large but the bed was hard and the pillows were in need of replacement. The daily breakfast was nice but repetitive. Thank you to Michelle and Od for providing warm and friendly service. The food at Saint June was hit and miss. We had a couples massage with bamboo rollers which was pretty good. The golf is not really worth it. No views of the ocean. One 9 hole course that you play twice for 18 holes. We had a rental car which was nice to explore the island and drive to Starfish Point, Spotts and Cemetery for snorkeling but we still ended up paying between $60 - $80 round trip for dinners. There are a lot of restaurants within walking distance whether on the road or along the beach. We loved eating at Morgans, Tilly's, Casanova (OMG, so good, like being in Greece/Southern Italy), Ms. Pipers, Macabuca. Bonny Moon and Pom Pom were fine for dinner. We paid almost $2,000 for a no frills private 2 hour bioluminescence tour booked through the hotel. Not sure that was worth the amount paid. Overall, I would recommend RCGC if you were not renting a house or condo.

Spent 5 nights at the Ritz Cayman. Loved every minute of it. The friendliness of the staff and service was amazing. They are there to please and that they did. Highly recommend an ocean front room. Special shout out to the staff at seven during breakfast who were so nice and the valet staff who were always smiling and helpful. We will be back for sure.