The Ritz-Carlton, Grand Cayman

This was by far our MOST favorite island and vacation yet! The service was impeccable and the people were all so friendly! The beach was gorgeous with silky sand and crystal clear water. The restaurants were out of this world! Shout out to Daniel and Stefano!! Great personalities and so helpful and friendly! Diana our server at Taikyn was the best!!!! We will definitely be back SOONER than later! Keep up the incredible work! We loved staying at the Ritz! A most memorable and relaxing vacation in the books!

Wow. This RC property exceeded every expectation. The resort itself, the service, the atmosphere, the cleanliness, the gym, the concierge, and the dining were all absolutely spectacular. The beach was pristine, with unbelievably soft sand, and the entire experience was pure lux. The staff was impeccable. Everyone went above and beyond, but a special shoutout to Angel, Daniel, Michelle (at Seven Restaurant), and Tashania for making my 50th birthday celebration unforgettable. If you’re looking for a flawless getaway, this is the place.

From start to finish, our stay at The Ritz-Carlton in the Cayman Islands was exceptional. The service was truly world-class — every staff member we interacted with was professional, warm, and incredibly accommodating. Whether we had a special request, needed an adjustment to our room, or just asked for extra towels, everything was taken care of promptly and without hesitation. They have a ton of activities for the kids, and ice cream, popsicles, frozen fruits, and more for kids at the pool or beach. They have kid movie nights too. The food across the resort was absolutely top tier — from breakfast to dinner, every dish was fresh, beautifully prepared, and bursting with flavor. Service at the pool and beach was unbelievably fast — we ordered food and drinks multiple times and everything was delivered within 15 minutes, sometimes even faster. Our room was spotless and well-maintained throughout our stay. Housekeeping did an incredible job and everything felt pristine. On top of all that, the resort included tons of complimentary beach activities, which made our time on the water even more enjoyable and memorable. Every single request we had was fulfilled quickly and with a smile. It’s clear the staff is trained to go above and beyond to make guests feel welcome and cared for. We felt like royalty every day of our stay. We will definitely be coming back — this was one of the best resort experiences we’ve ever had.

I am deeply disappointed with my recent experience attempting to book a stay at The Ritz-Carlton. Despite planning to spend $1,300 for a single night, my requests for assistance and communication were completely ignored. I tried to make a formal payment over the phone and even visited the Ritz-Carlton in Miami to see if they could assist by contacting their counterparts in the Cayman Islands. I was told they couldn't help and that the concierge at the Cayman Islands location never responded to any of my messages. Now, $1,300 has been taken from my account without me ever staying there. Ironically, I ended up staying 15 days at another five-star hotel, which was more accommodating and cost less. I sincerely hope The Ritz-Carlton will address these issues and improve their communication and customer service in the future.

If I could rate this hotel 7 stars, I would. Exceptional service beyond my biggest expectations. This was my first time staying at a Ritz Carlton hotel and it will definitely by preferred choice in the future. From greeting me by my name upon stepping out of my rental vehicle to placing 3 cold bottle waters in my car everytime I picked up my car by valet parking, this resort goes well beyond the standard for a fice star hotel. The valets like Michael, doorman, and Seven restaurant staff like Jacob and Michelle and Shi greeted me by name everytime I saw them. Carl, The bartender at Seven breakfast buffet remembered my drink preferences and brought to my table every morning without asking. Upon arriving at the pool, they will setup an umbrella and towel over the chair for you. They have water, fruit infused water, 15 SPF 30 SPF and 50 SPF sunscreen lotion for you and Aloe gel for you. Plenty of chairs at both pools and beachside were available. Definitely a vacation to remember. It is an expensive resort but worth every dollar. The resort fee includes overnight shoe shine and local calls and valet parking and twice daily housekeeping with turndown service. I had concern about the bill and it was resolved without question by Joyce, front desk staff.⭐️⭐️⭐️⭐️⭐️🇰🇾