Amway Grand Plaza

The property feels dated and out of touch. At 2:13 p.m., no restaurant was open, leaving me sitting alone in an otherwise grand but empty lobby. As an 11-year Diamond member, this experience was disappointing. This property no longer feels like the premier option in Grand Rapids. In the newly renovated tower, the furniture drawers do not close properly, and the room had visible food residue and dust underneath, which raises concerns about attention to detail and housekeeping standards. I understand that loyalty programs are designed to encourage repeat patronage, and that status alone does not guarantee special treatment. However, a basic level of hospitality and care would go a long way toward restoring confidence in what was once a truly grand property.

Good time with my boyfriend wish I could see him more

I have to share my outstanding experience with Steve, who answered my call when I was looking for assistance with my niece's Alexandra stay at this location. I want to thank him for his professionalism and his kind attitude. I congratulate the hotel for having employees like Steve! Thank you.

Very nice. Been there three times now. Always a pleasure.

We stayed Dec 27-28 and had some missteps as part of our experience. The part we dislike the most is there has been no response on the part of management. What follows is the email we sent to the front desk (and management): To whom it may concern, I am writing to express my dissatisfaction with our recent stay at the Amway Grand Hotel from December 27 to 28. We have stayed with you before and enjoyed the property, which makes this experience all the more disappointing. On Saturday evening, December 27, between approximately 7:00 and 8:00 p.m., we discovered there was no hot water in our room (Room 708). We contacted the front desk and were informed a few minutes later that the room was “out of service” and that we would need to be moved. We were reassigned to Room 728. Unfortunately, this room felt noticeably smaller and like a downgrade from our original accommodation. Upon using the bathroom, the interior door handle came off entirely. We were able to reattach it, but it remained loose. Additionally, the drain plug in the bathtub was disconnected; when I checked it, the plug came out completely and was covered in hair. At that point, we were exhausted and did not want to make another call to the front desk, but we were not satisfied with how the situation was handled overall. When we mentioned these issues at checkout the following morning, the desk clerk removed the self-parking fee, which we appreciated. That said, the combination of being moved from an out-of-service room, the downgrade in accommodations, and the maintenance issues in the second room left a bad taste in our mouths. We expect better from a hotel of this caliber. We genuinely enjoy the Amway Grand Hotel and look forward to returning in the future. However, we felt it was important to share this feedback so that these issues can be addressed and future guests can have a better experience. Thank you for taking the time to review this. I look forward to hearing back from you.