Gstaad Palace Hotel

Hospitality and exceptional service

My Husband and I stayed at Gstaad Palace for 3 nights to celebrate my 40th Birthday earlier this Month. I am still overwhelmed at how truly special this Hotel is and the Exeptional service we received from the second we booked to the second we left. We were upgraded on arrival to a Mountain Veiw Cosy room and i was actually in tears at how Stunning the room and Veiw was , and what a lovely suprise to have a bottle of Champagne on ice in the room for us! The cleanliness of the hotel os 10/10 The staff are so welcoming, polite and helfpul, always with a smile on their face . The food is 5* annd i especially enjoyed the breakfast in Le Grand every morning, with stunning veiws of the snowy Mountains! The Spa is the most luxurious i have ever been to, an experience like no other. I have fallen in love with Gstaad Palace , and want to thank all the staff for such an unforgettable experience.

I rarely write reviews, but Gstaad Palace truly deserves one. From arrival to departure, everything feels effortlessly first-class: discreet, warm, and impeccably managed. The staff are the real signature of the Palace — not “polite service,” but genuine hospitality with intelligence and heart. Every interaction was thoughtful, attentive without hovering, and consistently professional. The food and drink were outstanding: beautifully executed, perfectly paced, and delivered with calm confidence. Breakfast was exceptional, and every dining moment felt both refined and relaxed. The rooms are elegant, silent, and deeply comfortable, with immaculate housekeeping and details that make you sleep better and feel instantly at ease. Facilities are equally impressive — spa, wellness, and public spaces are spotless, serene, and run with real precision. What makes the Palace special is the atmosphere: a living classic with soul — grand, but never stiff; luxurious, but never cold. It’s the kind of hotel that makes you leave with genuine gratitude. 5 stars, without hesitation.

Authentic and warm place, with an incredible service. Everything was very smooth, the lobby bar atmosphere is a little gem and dinner at Le Grand was delicious. We will definitely come back!

Great hotel - friendly staff and very helpful. Spa was fantastic and gym had everything you need to get a good work-out. Second room for Pilates and stretching.