Gstaad Palace Hotel

I think it would be unfair to single out any event or any staff member. Every single thing we did and every person we met in Gstaad Palace was a credit to the hospitality profession. It was amazing to see all the traditional hotel structures in place and working perfectly. From Concierge to Chef de Rang to Commis Chef to Sommelier to Chambermaid (perhaps not a fashionable term these days). It was incredible to see and experience. The thing that was most noticeable was the GENUINE friendly nature of these people. I really need to find out about your recruitment and training process as it is quite remarkable. Thank you to everyone from room 527 !!! What a room. dual aspect views over 'piscine' and mountains. A superb bed... so comfortable. Beautiful Swiss wooden furniture and incredible windows. A stunning bathroom with the very best amenities. Fruit every day. Water every evening beside your bed. Turndown service with a crystal ball..... How idid the manage the 'turndown service' with our variable schedule??? It was always done... like secret faries visiting your room unseen. I also would like to say (perhaps to your surprise) that I thought the stay was incredible value for money. Value for money is not a consideration for the very wealthy, but for people like me who like to experience fine hotels as a 'Treat' , it does matter. I think Gstaad Palace was the best value for money experience I have ever had in my life. After our stay we thought 'what could they do better'???? We have no suggestions and I have worked in the hospitality industry all my life. Since I was 18 I wanted to stay at Gstaad Palace... finally ..... many years later, I was able to and it was everything I expected and so much more. Thank you for making a 'dream' a reality. This has to be one of the best family businesses in the world. You should all be very, very proud. f you are considering this hotel, Just do it. I think you will be very glad to have the memory.

This was my first time at Gstaad Palace in the summer and it is a much different experience than the winter experience. The hotel has a good entrance, and the staff are exceptional service is amazing and on this trip it was no different. I had a good functional suite that was both spacious and beautiful. The welcome amenities were top notch. I enjoyed breakfast and the service as always was excellent. In the room I found it difficult to keep the suite at a comfortable temperature, it was either too warm or too cold, but that issue was not the case when I visit in winter. The staff were very attentive and did come up several times to help.

We had a wonderful and perfect stay in this one of its kind Palace Hotel! In particular, we loved the ‚ Le Grand Hall’ and the cosy rooms! In addition, all staff members were very friendly and professional and we very much appreciated the room upgrade and the Champagne! Therefore, we highly recommend this Hotel to any potential and future guests!

This is without a doubt the greatest hotel in the world. The hotel itself is unbelievable - rooms and facilities are renovated basically every off-season, the spa is spectacular, and the restaurants are gorgeous. I have only had world-class meals from breakfast all the way to dinner. What really makes the palace stand out, though, is the staff - they are the most attentive, caring and kind hotel staff I have ever encountered and go out of their way at every opportunity to go above and beyond for each guest. Nothing compares to this hotel - speaking as someone who has traveled the world staying in high end hotels, this has redefined what a luxury hotel can be.

Unbelievable service. There were so many staff and every single one knew our names even though we only stayed 2 nights. The food was great (albeit very expensive), the spa unbelievable and the bar was lovely. Shame about the weather - it rained both days.