Waldorf Astoria Costa Rica Punta Cacique

My husband and I stayed here for three nights and enjoyed our stay. I don’t love the beaches in Costa Rica, but the beach at this hotel isn’t bad. I loved that there were monkeys hanging out in the trees on the back. I liked the variety of pools and the rooms are gorgeous. Food and drink is super expensive at the resort (expected at a WA) and I wish they had maybe one other casual dining option. The rooms are stunning. Getting around wasn’t too bad since there is always someone riding around on a golf cart willing to help out. I recommend going into town one night if you want a little fun/nightlife.

For our trip, we booked a four night stay. I booked an ocean view with a plunge pool. Attached photo shows what our view was. We asked for a new room with a full ocean view which was accommodated but we would lose the plunge pool. An hour later we were in a new room. A request for compensation for the room downgrade was given($100). We began our stay. Restaurants are good. Tico Tica was our favorite. Ice cream shop very cute. Gym is great. Pool shade was an issue. Because of high winds, umbrellas could not be opened. This meant cabanas were your only option for shade at the pools. Unfortunately, pool attendants were reserving them for several hours for guests that never arrived. This was frustrating. I wasn’t even aware reserving the complimentary cabanas was an option. Finally the last night of our stay, money that was left in two different locations in our room totaling roughly $100 was taken during turn down service. We contacted the front desk. We were told security would meet with us. Didn’t happen. We followed up the next morning, no one came by. The housekeeper couldn’t be reached. We were finally sent a message that they would be by our room and this never happened. Ultimately, we were told is was a misunderstanding. The housekeeper believed the money was left for her, in two different spots, neither being on the bed which is one where one usually leaves a tip on the day of checkout. We did get our money back but there was no apology and almost frustration to be dealing with us.

It’s disappointing that after four separate calls to Hilton requesting assistance, the property has still not made a single effort to contact me. Luxury hospitality is measured by how issues are handled, and the complete lack of communication speaks volumes.

I am a Hilton Honors Lifetime Diamond member and this was our second visit to the Waldorf Astoria Costa Rica Punta Cacique.  Our initial visit was in June 2025; a few months after the opening.  We were warmly welcomed back by Loreana and Raquel.  These ladies are simply amazing and are great ambassadors for the Hilton brand.  Raquel is warm and attentive and checks on her guests daily.  She is authentic and is a very caring person.  Loreana communicated with us in advance of our arrival and she was instrumental in elevating our guest experience.  I was surprised to learn that Mrs. Carbonari is the new GM.  We have visited the Waldorf Cancun several times and she has graciously corresponded with me previously via email.   The breakfast staff at Tico Tica was the best.  Omar and his team provided exceptional service. We were welcomed with smiles by Sofia and Arianna.  We were in great hand with David and Edwin each morning.   The pools and the pool staff are amazing.  We reconnecting with Liz and Yocsan.   Our new friend Jazmin was simply the best.  She made sure that we always had ice water to keep us hydrated.  Jazmin's birthday was on the day of our departure so we made sure to sing to her before we left.  She is an very hard worker and exemplifies  the legendary Waldorf service.  The property and grounds are beautiful but the wonderful team members are what will keep guests returning. They are all genuine and their hospitality is exceptional.  The Waldorf Astoria Costa Rica Punta Cacique has a tranquil atmosphere that creates a relaxing environment to rest and unwind.  We hope to return soon and invite other family members.

We had a fantastic stay at the Waldorf Astoria Costa Rica, and everything was perfect from the rooms to the service. The staff were exceptional and we were treated wonderfully throughout. Every single person we encountered greeted us with a smile and seemed genuinely happy to help. The beach was beautiful and the pools were amazing. The spa was fabulous, too — I had a fantastic massage that really worked out all the knots. The rooms were a standout for me, easily one of the best parts of the resort. I really enjoyed the breakfast, but I feel like the two dinner spots were good but not anything amazing. You can always leave the resort and try other places. We visited during the off-season, so we never had any trouble finding a seat by the pool. Traveling with children, we found the resort wonderfully family-friendly, and the kids club was fantastic. Highly recommend — we can't wait to come back