Waldorf Astoria Costa Rica Punta Cacique

We’ve stayed in several hotels around Costa Rica, but the Waldorf Astoria truly stands out as one of the best experiences we’ve had. The staff was very friendly and professional, the food was delicious, and the facilities were amazing. The private beach and pools were perfect for relaxing, and our room was spacious and comfortable. We also saw some animals around the property, which made the stay unforgettable. We booked our airport transfers and several excursions through NextTripCR, and everything was handled perfectly. Christian helped us customize the tours according to our family’s preferences, and every detail was well taken care of. We did zip lining, a visit to the sloth sanctuary, and a beautiful waterfall hike — all amazing experiences! Communication was excellent, transportation was reliable,Lunch at the ranch was delicious and felt truly authentic. We definitely got more than what we paid for!

Our experience started with Christopher and Esteban from the front desk and bellhop team. They were outstanding at welcoming us to the resort and helping us check in after a long flight delay. We were especially grateful for the large, well-appointed room with all the amenities you’d expect from a luxury hotel. The room was spotless and tastefully decorated. We loved the artwork on the walls and the quiet, relaxing atmosphere. Most mornings we enjoyed breakfast at Tico Tica and had a few dinners there as well. From the hostess to the wait staff, the hospitality was exceptional. Luis surprised us with a small anniversary cake on our first night, and Omar did the same on the morning of our actual anniversary. They also went out of their way to help us get on the road early one day for an excursion. On our last night, we dined at La Finka for a wonderful experience with Juan and our server Fernando (I believe that was his name). Fernando even offered me a tasting of their premium tequilas, which was a great touch. The pool staff also deserve special mention, especially the one they call “Chimpy,” but whom I affectionately called “Obama.” You’ll understand why when you meet him. He's a spitting image of him especially when he puts on the dark sunglasses. He was friendly, attentive, and always had drinks and lunch ready right when we wanted them. We were glad we spent time relaxing by the pool instead of busying ourselves offsite. With low occupancy during our stay, it often felt like we had the resort to ourselves. There was hardly anything to criticize, except that the turndown service came a bit early each evening, so we didn’t end up using it. Not a big deal. Be prepared for U.S. pricing here though. I live in California, so it didn’t seem very different, but it’s worth noting. That said, even eating offsite the few nights we did, was about the same, especially when you factor in the Uber to get there. Don’t miss the coffee shop either. It’s a treat to have your coffee brewed “Costa Rica” style right in front of you. Thank you to everyone for an incredible stay.

My stay at the Waldorf Astoria in September was simply unforgettable. From the very first moment, I felt surrounded by luxury, genuine hospitality, and attention to detail in every corner of the property. The service is truly on another level—every team member went above and beyond to ensure a perfect experience. I would like to give special recognition to Danelia from Room Service, whose warmth and professionalism made every moment more special; to Efrem from Concierge, always attentive and ready to assist with a smile; to Esaw and Randall, who delivered outstanding service at all times; and to the entire staff, who embody the true excellence and spirit of Waldorf Astoria. This is not just a place to stay—it’s a place to live a one-of-a-kind experience. Without a doubt, I look forward to returning very soon. Thank you for exceeding all my expectations!

Our stay at the Waldorf in Costa Rica was truly unforgettable. As part of a business trip, we needed a place to rest and recharge, and this hotel delivered beyond expectations. The hotel is beautiful, well-maintained, and exceptionally clean. The food was delicious with plenty of options, and every staff member we interacted with was warm, professional, and attentive making us feel at home from start to finish. We arranged our airport transfer with Issys Tours, and it was excepcional too. Safe, easy and comfortable.

“Adonay, our butler, made our stay truly unforgettable. He was absolutely amazing, always attentive, and helped us with everything we needed. His dedication and care turned our experience into something very special.”