Waldorf Astoria Costa Rica Punta Cacique

My stay at the Waldorf was absolutely amazing and truly exceeded all my expectations. From the moment I arrived, the level of service was outstanding. The entire staff was professional, warm, and incredibly attentive, but I would especially like to highlight the concierge team, who were absolutely amazing. They went above and beyond to ensure that every detail of my stay was perfect, offering excellent recommendations and always being available with a positive attitude. The hotel’s facilities are elegant, spotless, and luxurious, creating a comfortable and relaxing atmosphere. My room was spacious, beautifully designed, and extremely clean, with a fantastic view. The breakfast was delicious, with a great variety of high-quality options. The location is also excellent. I highly recommend the Waldorf and would definitely return.

We just returned from a trip to the Waldorf Astoria in Punta Cacique and it was truly special. This resort opened less than a year ago, and the facilities are spectacular. The rooms were beautiful and the appointments were first class all the way. Service was fantastic, and I’d like to make a special call out to Adonay, Chimpy, Yaison and the entire staff who made our entire stay truly special. Couldn’t recommend it any more highly…. it’s a very special place.

We just returned from a family trip to Costa Rica with my wife and our three kids, and we spent our last couple of nights at the Waldorf Astoria. It was the perfect way to wrap up our vacation. The staff was excellent — friendly, welcoming, and always helpful, whether at check-in, by the pool and beach, or in the restaurants. You really feel the mix of Waldorf quality and true Costa Rican hospitality. Our kids had a fantastic time on the beach, playing in the sand and collecting seashells. We were also lucky to see white-faced monkeys around the property, which was a great surprise and made the stay even more special. We weren’t sure which hotel to choose in the Papagayo Peninsula, but this hotel came highly recommended by Chris from NextTripCR, and it turned out to be a great choice. The food was very good with lots of options, and the resort felt peaceful while still being luxurious. We also did a few private tours during our stay, including Rincón de la Vieja, a wetlands wildlife tour, and a cultural experience that helped us learn more about Costa Rican traditions. Overall, it was a memorable stay, and we would definitely return.

With the exception of a few mistakes on billing, The location atmosphere rooms food, etc. was almost picture perfect. The customer service and golf cart shuttle service around the property was great and fast. Beach and pools were great also with great views from the hotel balcony. This particular Astoria Waldorf lived up to its expectation and the staff there were very attentive and very friendly. This resort lived up to the expectation of a luxury hotel resort. Unlike some of the other Waldorf in other places, this one is worth the price it charges.

This was my second visit to Waldorf Punta Cacique and my second visit wasnt a memorable stay. They opened in 2025. Im going to start with the highlights: - The facilities are amazing, the pools are beautiful. You have many pool options to enjoy same as hot tubs. - Only few staff members stand out like Alexandra from concierge, the food & drinks manager and the staff from La Finca Restaurant. - Dinning options are great same as the drinks and cocktails - Peacock is amazing! - The first time we visited the spa and we loved but in our second time we didnt want there because the overall experience. - The beach at the resort is wonderful, is one of the most beautiful beaches in Guanacaste and this was one pf our reasons to stay at Waldorf. Now sadly I have to write down our bad experience staying at Waldorf: - When we arrived on Jan 2 around 6pm the staff from the reception was very rude and they didnt offer us any welcome drinks or fresh towels. As a Diamond Member I received a upgrade to 1 Bedroom Suite with Bahia View, I told the receptionist that I didnt want to take this upgrade and I prefered to stay at the original booking that was Ocean View Room. I already knew that Bahia View is no view at all because of my first visit. When I asked the receptionist to move me back to my original room Ocean View King Room she told me that was impossible. She also argue with me telling me that the Bahia View Suite Bedroom had better view. She also told us that our concierge was Adonai but he didnt reach to us. Can you imagen this was our warm pura vida welcome after a long drive from the city. The check in service wasnt five stars, she needs to stop arguing with guests and be more friendly and welcoming. - Breakfast: The lines are long and the hostess was very rude, I feel staff cant handle pressure for a full house. - Service from the beach is super slow and no beach towels available. We had to stand up and look for the beach club staff. They didnt bring us water. Everytime we had to stand up and look for menu and ask for service. - Golf carts took a lot of time or never came to puck us up. One night we had to climb to La Finca to have dinner because ride never arrived. I think Waldorf facilities are five stars but the service from the reception, beach club, golf carts definitely are not five stars. I hope they can train the members.