Waldorf Astoria Costa Rica Punta Cacique

Visited for three nights in November 2025 as a family of three with a toddler. The structure/physical property is FANTASTIC. Blank check build, the "moments" created by the designer really is amazing. But unfortunately, that's probably where the "Fantastic" ends. Room: - Rooms are spacious, however have two issues. CRABS. Little crabs everywhere - why are there crabs in the room, the hallways, etc. Especially when we have a toddler in a pack & play, hated thinking a crab might come into her bed in the middle of the night. - The motion sensored lights are way too powerful. Any small movement in the room and POW! it's daylight in there. Wakes anyone else up, including the toddler. - We were in a room in building 3 where the walkway from building 2 basically came right onto our balcony. The LED lights are on all night. Why? The hotel was not anywhere close to capacity and this room has serious privacy issues. F&B: - Two restaurants, but mostly with a similar menu. We went to Tico Tica two nights - same menu both nights. Room service menu is also similar. Lunch menu is similar. Honestly it's just a lack of rotational choices that after two nights I was longing for some different food. - The food is also pretty average. Unless you are cool with burgers (the Wagyu Burger is amazing), sandwiches, and french fries - you're going to be disappointed. A signature steak was sliced, then individual slices put back on the grill to get it to temperature then served. If I didn't have a toddler on a timetable to bedtime, I would have asked for a new cut. Not good at all. They need to build in some rotation to the menu, some specials, and really work on the quality of the dinner-time food to make the two-restaurants serving 180 rooms work. - Many things seem a bit unnecessarily expensive. For a $1,300 base room - $6 for a coke when it's included as minibar at other places in papagayo... NYC with a view pricing on drinks ($20-30 for a mixed drink)... As a family of three with a child under 5 eating for free AND breakfast included with status - we spent $350/day on Lunch, Coffee, no more than two cocktails per day, and dinner. I wasn't too worried about it , but some very small improvements could make it seem less nickel and dime-y. Perhaps even some coffee somewhere that wasn't $10/cup in the morning. - WATER. WHERE IS THE WATER? There is no accessible water at the pool or the beach. Service-only - which when a toddler is yelling WATER! - 10 minutes to flag someone down and get a small glass of water is just unnecessary. Put out some self-serve water on the towel bookcases spread around. Would make your servers life easier and much easier for everyone just to get some water. I know sustainable - but a water bottle at the gym would be nice. OR a re-usable water bottle in the rooms we can use. Other: - Angel in the coffee shop is a fantastic person. So friendly, knowledgable, caring - he really made visiting the coffee shop a good experience. - They need to fix some of the privacy issues on the rooms. Many of them people can just stare right into. Maybe some of the vegetation growth over the next year will help, but there is incredibly low privacy. Especially with tubs on the patios - completely useless.

From the moment we arrived, we were greeted with that signature Waldorf service, but infused with Costa Rica’s Pura Vida soul. The hospitality here doesn’t feel scripted, it feels genuine, thoughtful, and intuitive. Adriana and Yury were unforgettable. They anticipated needs before we could even speak them, and made us feel like we were the only guests on property. The kind of service that reminds you why luxury travel is worth it. Even the bellman were all so friendly. There was a point I forgot to get off because we had such great conversations haha. The culinary experience. On another level. We met the executive chef, who came out to personally greet us and talk through the menu. The food is fresh, flavorful, and rooted in local ingredients. This is the kind of attention to detail that stays with you. I’m a foodie and that made my heart so happy. Delish!!! During our stay, they arranged for us to go zip lining through the jungle canopy. Talk about an adrenaline rush with the most surreal jungle views. Later that afternoon, I melted into pure bliss at the spa. Not exaggerating: the spa alone is worth booking this trip for. Thoughtful design, indoor-outdoor treatment spaces, and a wellness team that knows how to tailor everything to your needs. This is what true luxury feels like, when hospitality meets experience and you feel like you at your home away from home. Thank you to the most amazing team at Waldorf Astoria Costa Rica. Core memory activated. I can’t wait to be back! Pura Vida!

I’ve stayed in several hotels around Costa Rica, but this one truly stands out. From the moment we arrived, the staff was incredibly friendly and attentive. The property is stunning, everything feels brand new, beautifully designed, and perfectly maintained. The food was excellent, with fresh and flavorful dishes. The pools are spectacular with amazing views, and the private beach is peaceful and relaxing. Our room was spacious, comfortable, and full of thoughtful details We did several adventure and ocean tours with nextripcr.com, and everything was excellent! The vehicles were new, the service was outstanding, and every excursion was well organized and fun. After such great experiences exploring the area, coming back to relax at the Waldorf Astoria was the perfect way to end each day. Highly recommend this hotel for an amazing Costa Rica vacation!

When we visited the Waldorf Astoria Cancun a few months after they opened in January 2023, we were thrilled to learned about Hilton’s plan to open a Waldorf Astoria in Costa Rica. I am a Hilton Honors Lifetime Diamond member and we love visiting Hilton’s luxury properties. I shared a mutual connection with the GM so I reached out in October 2024 to see how things were coming along and to let him know we had scheduled a reservation a few weeks after the scheduled Feb opening. Mr. Gabino was very gracious in his response. After the opening was delayed, we stayed in touch and we booked a reservation for June. Our originally reservation was for 5 nights but after we received great feedback from a friend that visited from the Conrad Tulum, we decided to increase our stay to eight nights. Unfortunately, Mr. Gabino was traveling on business during our stay but his team took great care of us and we look forward to meeting him when we return. The concierge team was very proactive in communication with us prior to our arrival. Raquel called to see if we needed anything before we departed home and to let us know that since we added 3 addition days to our reservation that she was off the day of our arrival and she would not be able to welcome us. We were warmly welcomed by the courteous and engaging Loreana. She gave us a tour of the property and showed us to our amazing room. The next morning Loreana checked on us at breakfast and we meet Ana Maria who we had heard awesome things about from our friends in Tulum who had worked with her at the Conrad Punta de Mita. We also knew some team members that she worked with in Los Cabos. Ana Maria is simply a joy to be around. She has a very engaging personality and there is never a dull moment when she is around. The breakfast staff at Tico Toca was the best. Pamela and Sofia welcomed us with a smile each morning. Juan and his team provided exceptional service. Karla and Omar made great recommendations and proactively anticipated our needs after the first day. Omar would bring us extra splenda each day and politely say “just in case”. We were glad we had a chance to reconnect with Benjamin from the Conrad Tulum. The pools and beach are lovely, We enjoyed visiting with Liz each day and Jonathan, Sandro, and Yocsan always made sure we had everything we needed. The outings Raquel arranged for us were perfect. Alexandra was always very prompt with her responses to inquiries. Joshua and Esau were always there to offer a hand also if we needed anything. Although the resort has only been open a few months, the legendary Waldorf service is already part of the culture. The property and grounds are beautiful but the wonderful staff members are what will keep guests returning. This is an exceptional property with a terrific management team and staff that operates as a cohesive unit. We have already started talking about our return visit.

One of our new favorite Waldorf Astoria properties! Absolutely stunning location surrounded my nature and ocean views. Rooms are spacious with beautiful views and typical Waldorf Astoria amenities. Our concierge Carlos and the concierge manager Lorena took extremely good care of us throughout our stay and made us feel very welcome celebrating a birthday vacation. The resort is very safe and walkable and bellmen are always available to provide rides by golf cart. We appreciated the help of Vernon and Esau! Our favorite part of the resort was the many mostly complimentary activities available every day on the resort such as kayaking, snorkeling, yoga. You can have a wonderful vacation just staying on the resort. The SPA was beautiful as well and we enjoyed relaxation massages on several days. Charlotte and Yandra took amazing care of us guiding us through the SPA amenities and experience and Kleidi was a wonderful massage therapist. The fitness center was extremely well equipped with all high end Techogym equipment and open 24 hours which we always appreciate. Compared to many other international Waldorf Astoria and other luxury resort properties we were very impressed by the continental breakfast selection with lots of options and amazing selection of fruits! Karla took wonderful care of us every morning and remembered our preferences. We hope to visit this property again soon!