Waldorf Astoria Costa Rica Punta Cacique

We have just returned from our family vacation, and I can honestly say that Waldorf Astoria Costa Rica will forever hold a special place in our hearts. Where do I even begin? From the warm welcome we received from our concierge, Adonai, to the wonderful dining experiences and the delicious ice cream at Copo y Cono, every moment was special. However, the most wonderful part of our stay was getting to know Adonai. Our children absolutely adored him! He went above and beyond to make them feel special, creating a personalized photo frame for them, bringing them stuffed animals, and even spending time playing with them when we were not around. I believe this is exactly what families look for when choosing a resort: a place where they can truly disconnect from everyday life, relax, and enjoy their vacation knowing that everyone is being taken care of. It is not just about keeping the children happy; it is about allowing parents to relax and enjoy themselves, too, knowing their entire family is in good hands. The only aspect we were not particularly fond of was the noise from the ongoing construction. However, we understand that improvements take time, and it is clear that the team is working hard to enhance the guest experience. They are definitely heading in the right direction. I would also like to extend our heartfelt thanks to the entire Tico Tica team, Ángel for his wonderful coffees at Buena Nota, and the bell staff, who were always ready to help us get wherever we needed to go.

I was a bit hesitant when a friend picked the Waldorf for our girls’ trip. The reviews made this place seem like a miss. I was surprised at every turn. I reached out to the concierge months before our trip to plan activities and help celebrate a special occasion. The team was responsive, addressed all my questions, gave suggestions, and communicated quickly up to our stay. We arranged transportation through the property and the company was available upon our arrival. It was a pleasant drive to the hotel from Liberia Airport. I’ll start with the not-so-great. I loved the location of my room but it was near a loud slamming exit door that shook when closed. The leaving in and out seemed to slow down towards the end of my stay but I would not want to hear that constantly. There was some construction going on in the pool area. One day, it was distracting and another not so much. There were still plenty of open pool options and that wasn’t the concern, but hearing a jackhammer during some relaxing pool time was not ideal. I wish they would have given us a heads up about that. Room was also a bit sparsely decorated but I guess who needs photos when you have a lovely view. Now all the positives. Understanding we went during the slow/rainy season but it was nice to go down to the pool area and not fight for a chair, space, etc. There were so many different pool options and it seems like most groups almost had a pool section and seating to themselves. The room is spacious, comfortable and I had a wonderful ocean view. I appreciated the additional closet space in the bathroom and the room controls card (why can’t more hotels provide this). I was pleased with the hotel dining options and although we visited a couple of places 2 or 3 times, I was not tired of going. Overall I enjoyed the food with a few things being just okay to some really great dishes. The spa was a standout as well. Again, it was a slow season so we had the entire relaxing moon room to ourselves during most of our service. And last but not least, this is what made this stay go to a 5 for me, despite the few not-so-great things. The service and the wonderful staff across the hotel! From acknowledging our special occasion, to remembering our random breakfast coffee orders, and making sure we were not without a drink at the pool all of the staff were fantastic. Dave, our concierge, offered several suggestions when we thought about changing one of our experiences. Although the team at Peacock Alley didn’t get the communication on our planned Rum experience, they made it happen quickly and Israel did a fantastic job. Daniel kept our drinks going at our after dinner time at Peacock Alley. And my masseuse, Jimena, was great. So many standouts across the staff. It’s not so often that you see people genuinely happy doing what they do but the team at Punta Cacique was fantastic. Thanks for such a memorable stay!

Wonderful experience! The staff was incredibly friendly and attentive, and every detail was handled with care. The service, atmosphere, and overall hospitality were outstanding. Definitely a place worth visiting again!

An amazing experience from start to finish. The service was attentive and personalized, the atmosphere was beautiful, and the entire team went above and beyond to make our stay special. I would definitely come back!

My wife and I stayed at the Waldorf Astoria Costa Rica Punta Cacique for a week to celebrate her birthday. We were looking forward to a luxurious off-season escape and got exactly what we were looking for. The resort and room were spacious and quiet, providing the perfect setting whether we were walking the beach, lounging by the pool, or spending time in our room. Prior to arriving, I worked via email with the concierge team to schedule airport transfers, a coffee experience, dinner reservations, and a day trip to Monteverde Cloud Forest. They worked efficiently to coordinate everything, and there wasn't a single issue throughout the entire trip. After easily connecting with our transfer at the airport, our driver kindly allowed us to make a pit stop at a local market to grab some snacks for the room. We arrived at the resort about two hours prior to standard check-in time, but they let us check in early and arranged a fantastic golf cart tour with Alan. He answered all of our questions and dropped us off at the poolside restaurant, Vida, to enjoy lunch while our room was being finalized. The burgers were great, and our room was ready before we even finished our meal. Once we finished, we were whisked up to our room by golf cart. I can’t describe how amazing the room was. We booked an Ocean View King Room and were placed in Building 5. As soon as we walked in, we were drawn straight to the beautiful view from the balcony. While Building 5 might not hold the most lavish suite on the property, it would be hard to beat that view. The room itself was extremely high-end, featuring rainfall showers, a soaking tub on the balcony, and an exceptionally comfortable bed. My only minor note is that the entire fridge was occupied by minibar beverages, leaving no room for the leftovers we brought back after dinner each night. Throughout our stay, our personal concierge, Freddie, checked in via text every day to ensure everything was going smoothly. One evening, when we had questions about our tour for the next morning, he even assisted us after his shift had ended. We truly appreciated his kindness and dedication to making our trip special. For an on-property activity, we booked the 'Buena Nota – Art of Brewing' experience, and it was well worth it. Leonardo was our barista; from the start, his passion for coffee and the history of Costa Rican brews shone through. He walked us through the history of coffee, the nuances between varieties, and the differences between specialty and commercial coffee, complete with bean samples and various brewing apparatuses. To top it off, we each got to use a unique brewing method to craft our own perfect cup. For my wife’s birthday dinner, we ate at Tico Tica. The food was delicious and the service was top-tier. Our server, Raul, elevated the night with great recommendations and surprised my wife with a delicious birthday cake. A few other team members who made our stay unforgettable were Edward, the bartender at the sunset bar, and Estephany, who managed the pool area and was always attentive to anything we needed while relaxing. Overall, we were thrilled with our stay, and the hardest part was having to leave such a beautiful place. We certainly hope to return in the future!